Gloria Cisneros Vera Email & Phone Number

United States

Delivered first milestones to provide a self-served purchase experience for SMB Customers: applied plans and seats for small organizations and allow them to purchase with credit card via StripeParticipated on Product Discovery sessions to build a new Digital Patient Care platform: Pathways is a provider-first, therapy-driven MSK care to patients across the care continuumSupported Product Manager Transition of Clinical Procedure Manual product: Provide clinicians with just-in-time training with a comprehensive clinical procedure manual, accessible everywhere they goProd-Ops initiatives: Defined PRD and ticket templates, wrote example tickets for all squads.

United States

Coordinated across Support, Customer Success, Sales, Implemenations and Operations to solve production issues of Optimize main product: Remote Patient Monitoring platform.Collaborated co-creating Monarch Project features to deliver a new enterprise extensible scalable platform to provide remote care services: RPM, RTM, CCM services.Ran migration meetings gettting over 95% of Optimize Health customers and over 98% of end users at new Remote Care platform

United States

Simultaneously coached several squads in charge of commercial and retail process automationsApplied Management 3.0, OKRs, SAFe 5 and other frameworks to improve success metricsInitiated first strategic Data Government Project at IBK addressing 100% of sensitive customer data

Collaborate as Scrum of Scrums at the first Digital Transformation project at IBK - DevSecOpsCoordinated architecture and infraestructure requeriments with stakeholders and providersLed communication strategies for IT Government updates on policies and procedures

Started cross-departamental initiatives to update Testing Methodology applying LeanLeed process improvements for Application Deveelopment&Maintainance with ISG Participated in Data Center Outsourcing project with IBM

Point of Sale Solution for individual end users of our customersImplemented a customer subscription portal based on retail market business logicDefinition, development and delivery of the architecture to support RMS, POS, and e-commerce products via web APIs

Responsible for the analysis of results of the BIA Project in SBSImplemented and documented Digital Certificates generation processImplemented information security awareness campaign as an improvement of ISMS, ISO27001Collaborated with Risk Assessment workshops, as one of the steps to implement a BCMS, ISO23001

Investigated successful drivers for small business on IT IndustryImplemented Organizational Training, process area of CMMI­-level3Carried out a bidirectional mapping between CMMI and ISO29910Executed a software process improvement to reach a CMMI Certification on Project planning, Requirement Management and Process and Product Quality Assurance

Participated on PUCP SGSI planificationImplemented Awareness Program for all PUCP departments

Validated internal controls for credit card transactions, identified revenue leaksLed first social media Internal Audit with social engineering findings

Participated on the cross-organizational SOX IT Audit for Credicorp groupIdentified IT risks and recommendations based on ITIL

Ingeniera Informática, Ingeniería Informática, Sobresaliente

Hello Design Thinking, Creative Problem Solving Process

Activities and Societies: Choose a problem, Gather inspiration, Generate Ideas, Make ideas tangible , Share by storytelling and gain.

Edex Women En Ecommerce Y Marketing Digital, Marketing/Marketing Management, General, 16

Activities and Societies: Proyecto de plan de marketing digital para emprendimiento durante pandemia Marketing digital a partir de.

Especialización En Diseño E Implementación De Indicadores De Gestión, Estrategia Organizacional, 17

Activities and Societies: #PROMOIND2019 #SIMATEAM www.pucp.edu.pe/certificaciones