Apptentive was acquired by Alchemer and was a SaaS company that built a Customer Experience Platform to help large brands listen, learn, and engage with their consumers.My role was sole HR, head of recruiting, as well as a member of the leadership team.• Spearheaded the design and implementation of all HR programs across the employee life-cycle, such as talent acquisition, onboarding, employee development, policy formulation, and employee relations.• Collaborated closely with the Leadership Team to effectively lead, manage, and support their teams in achieving key business objectives. • Formulated and administered employee surveys, harnessing employee analytics to identify trends and provide recommendations for continuous improvements to the business.• Crafted a comprehensive compensation philosophy, pay structures, and proactively made recommendations to align employees with market standards.• Successfully orchestrated the transition to remote work during the Covid-19 pandemic, surmounting hiring challenges to facilitate the company’s expansion into 12 states.• Instrumental in recruiting and establishing offshore team in Ukraine, ensuring alignment to the U.S. team’s goals. • Initiated the company’s first DEI Committee, driving several impactful initiatives.• Significantly increased gender diversity in the company, elevating the representation of women in company from 26% to 44% in four years.• Elevated the company’s Glassdoor reviews from 4.0 to an exceptional 4.4 in five years, reflecting a positive employee experience.• Played a pivotal role in earning the company “Best Place to Work” distinction by Seattle Business Magazine for four years.• Collaborated with the VP of Engineering to guide the company towards achieving ISO 27001 certification as an active member of the Information Security Management Committee.• Played a crucial role in facilitating the company’s successful acquisition, contributing to its growth and strategic advancement.

Array Health was acquired by GetInsured, Nov. 2016Array Health powers the private exchanges for some of the nation’s leading health insurers. From a brilliant consumer shopping experience to ongoing member service and administration, we focus on insurers’ business needs.I was responsible for recruiting various roles, and for overseeing Human Resources for the company.• Redesigned Performance Management process, placing a strong emphasis on employee development.• Developed a comprehensive remediation plan for the largest client, addressing their concerns and retaining them as a client.• Authored and Implemented a Code of Ethics and Compliance Program, ensuring adherence to regulatory requirements and ethical standards.• Led All Company Meetings with a focus on inclusivity and transparency to foster a culture of open communication and collaboration.• Designed a Communication Assessment to identify areas of improvement and to bridge process gaps.

• Scaled Recruiting team resulting in a 40% increase in hiring over previous year• Grew the company from 120 to 240+ employees• Created and managed recruiting budget• Grew international presence in London, Germany, Toronto, Sydney, Singapore• Partnered with hiring managers to develop job descriptions and design recruiting campaigns • Developed company’s first Internship program• Negotiated successful offers to over 200 candidates, including international offers• Set hiring manager expectations on talent markets and recommended compensation strategies

Split role between HR support and being the sole recruiter for end-to-end talent acquisition for all software engineering, sales, operations, professional services, and executive positions in Seattle and internationally. London, Sydney, Toronto, Singapore.• Developed a strong employer brand by creating the copy and posting photos on Glassdoor, LinkedIn, Facebook and company career site page• Created and managed recruiting budget• Counseled employees on career development• Opened positions, requisitions and made employee changes in HRIS• Maintained a high average employee retention rate of 88% over 5 years• Helped Company to be voted best places to work for 5 years in Seattle Business Magazine• Generated a strong candidate pipeline through creative advertising and local tech events• Trained interview teams to successfully evaluate candidates and stay legally compliant• Provided timely feedback to candidates and informed them of expectations throughout the process• Trusted partner to candidates to help them understand the role and the vision of the company• Recruited junior technical talent at University of Washington job fairs• Assessed market trends to use for bench marking company compensation goals• Selected and managed key staffing agency partners including international vendors

• Scheduled phone screens and interviews.• Led candidates through the interview process and kept them informed of progress and expectations.• Sourced potential candidates and submitted to hiring managers.• Created a resume database for sourcing and tracking of candidates.• Performed reference checks on potential candidates.• Acted as liaison between staffing agencies, Recruiting Manager and internal teams for scheduling..