Gloria D'Intini

Gloria D'Intini Email and Phone Number

Customer Service and Distribution Team Manager at Dompé @ Dompé
milan, lombardia, italy
Gloria D'Intini's Location
Melegnano, Lombardy, Italy, Italy
Gloria D'Intini's Contact Details

Gloria D'Intini personal email

n/a

Gloria D'Intini phone numbers

About Gloria D'Intini

My skills are an analitical attitude, an international approach to work (problem solving) and a true love for client service and people management.

Gloria D'Intini's Current Company Details
Dompé

Dompé

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Customer Service and Distribution Team Manager at Dompé
milan, lombardia, italy
Website:
dompe.com
Employees:
642
Gloria D'Intini Work Experience Details
  • Dompé
    Customer Service And Distribution Manager
    Dompé Jul 2015 - Present
    Milan Area, Italy
    Leading 6 people team, managing the delivery of goods from the warehouse to 7.000 pharmaceutical direct customers, 20 big Whole Salers and Hospitals. DHL supplier operation management on approximately 50.000 orders handled per year. Stock management in collaboration with plant's supply chain.Managing clients records and pharmaceutical products' data, controlling shipping metrics and analysis (service level KPIs). Aligning data differences between the logical and physical warehouse between SAP and the Logistic Suppliers' movements (annual inventories and destructions), collaborate with Sales to ensure alignment of deliveries with customer expectations (60 sales agents and 4 area managers) and orders' management. In charge of tender management for the Hospitals' clients.Main projects followed: - Distribution design for the international new brand launch (2015)- Managing the merging process with Bracco and its customer service department, designing a new orders' process interface with a new application and be part of a tender for a new distribution supplier.
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  • The Kraft Heinz Company
    Customer Service Manager Pharma - Caterers - Public Health
    The Kraft Heinz Company Jan 2012 - Present
    Milan Area, Italy
    Leading a 4 people team, aimed to grant process support, coordination and governance on the Order to Delivery cycle to 4000 pharma clients, 10 big Whole Salers and Hospitals and Caterings in Italy.Managing clients and products data on a complex global scenario (1000 SKU's, 100Mln sales orders/y, 2 production plants and 5 copackers, 4 national warehouses) continous improvements initiatives with logistic supplier and clients, controlling shipping metrics and analysis (service level KPIs) and collaborate with Sales to ensure alignment of deliveries with customer expectations (50 sales agents and 4 area managers). Main projects followed: - SAP R/3 Order To Delivery implementation in Italy (2015) - Orders' process automation in caterings (2013) - Collaborate with other departments (logistics, production) to reduce the Cost to Serve in the pharma channel (2013) - IT solutions implementation: automation with EDI order to cash process in the pharma channel (2012) - Cross Docking initiatives in Retail ChannelUsed to work in collaboration with Market Access Department for contracts definition on Asl and hospitals. Collaboration with Operations/Demand Planning for products availability and urgent productions/promotions and reworks. Removed operational silo’s between Customer Service, Planning & Transportation to drive team work and efficiency.
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  • Hj Heinz
    Senior Brand Manager Biaglut
    Hj Heinz Oct 2010 - Jan 2012
    Milan
    In charge of 60 skus divided in 4 categories (bread, pastas, snacks, flour, biscuits). Responsible for business innovation plans and base business maintanance by using commercial plans. Managing a team of other 2 reports.
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  • Hj Heinz
    Senior Product Manager Infant Biscuits (Plasmon)
    Hj Heinz May 2008 - Oct 2010
    Milan
    I am on charge of the strategic development and sales improvement for the biscuit category at Plada srl - Italy.- Responsible for the strategic development of three brands of biscuits' in the baby biscuit category.- In charge of all marketing activities to develop and support products' sales on the market.- In charge of forecasting sales- Developement of marketing plans on all brands.- 2 persons as direct reports
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  • The Nielsen Company
    Associate Manager
    The Nielsen Company Jan 2005 - May 2008
    Milan Area, Italy
    Forecasting on the new product launch. Market research. Direct management of a clients' portfolio (Coca cola, Nutricia, SC Johnson Wax).
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  • American Express
    Marketing Executive
    American Express Dec 2003 - Dec 2004
    Rome Area, Italy
    Marketing Executive with American Express, Commercial Card:-Sales Strategy development (telemarketing strategies development, lead generation activity)-Implementation of new products on the local market (reporting to London)-Communication management (press advertising, institutional comms, internet, intranet)
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  • Fater Spa
    Project Work As Assistant Cmk (Customer And Market Knowledge).
    Fater Spa Sep 2003 - Dec 2003
    Pescara Area, Italy
    Reasearch analyst for Tempo Handkerchief Brand. Activities:• Quali/Quantitative researches on consumer• Market data analysis• Alignement with GBU P&G on each activity.
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  • Deloitte & Touche
    Junior Consultant
    Deloitte & Touche May 2002 - Dec 2002
    Rome Area, Italy
    Service Line Corporate Finance (financial advisory services)
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Gloria D'Intini Skills

Market Analysis Marketing Management Market Research Strategy Management Marketing Strategy Marketing Business Strategy Forecasting Market Planning Product Development Customer Service Advertising Product Innovation Problem Solving Client Relations People Management Customer Insight Product Management Analysis Team Management

Gloria D'Intini Education Details

Frequently Asked Questions about Gloria D'Intini

What company does Gloria D'Intini work for?

Gloria D'Intini works for Dompé

What is Gloria D'Intini's role at the current company?

Gloria D'Intini's current role is Customer Service and Distribution Team Manager at Dompé.

What is Gloria D'Intini's email address?

Gloria D'Intini's email address is gl****@****ahoo.it

What is Gloria D'Intini's direct phone number?

Gloria D'Intini's direct phone number is +39086*****

What schools did Gloria D'Intini attend?

Gloria D'Intini attended Sapienza Università Di Roma.

What are some of Gloria D'Intini's interests?

Gloria D'Intini has interest in Filmography, Social Services, Public Relations, Travelling, Animals, Shopping, Human Rights, Health.

What skills is Gloria D'Intini known for?

Gloria D'Intini has skills like Market Analysis, Marketing Management, Market Research, Strategy, Management, Marketing Strategy, Marketing, Business Strategy, Forecasting, Market Planning, Product Development, Customer Service.

Who are Gloria D'Intini's colleagues?

Gloria D'Intini's colleagues are Antonella Facchinei, Leticia Augustain, Don Farmer, Daniela Puccio, Mauro Crudeli, Alessia Prinato, Antonio Natti Rainieri.

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