Customer Service And Distribution Manager
CurrentLeading 6 people team, managing the delivery of goods from the warehouse to 7.000 pharmaceutical direct customers, 20 big Whole Salers and Hospitals. DHL supplier operation management on approximately 50.000 orders handled per year. Stock management in collaboration with plant's supply chain.Managing clients records and pharmaceutical products' data, controlling shipping metrics and analysis (service level KPIs). Aligning data differences between the logical and physical warehouse between SAP and the Logistic Suppliers' movements (annual inventories and destructions), collaborate with Sales to ensure alignment of deliveries with customer expectations (60 sales agents and 4 area managers) and orders' management. In charge of tender management for the Hospitals' clients.Main projects followed: - Distribution design for the international new brand launch (2015)- Managing the merging process with Bracco and its customer service department, designing a new orders' process interface with a new application and be part of a tender for a new distribution supplier.