Gloria Escribano-Gutierrez Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Manchester, England, United Kingdom

In class and online delivery of EPM and ERP end user training courses in SpanishSimultaneous translation into Spanish during training course delivery

Manchester, England, United Kingdom

As part of fusion financials development team, I have project led the development of new products and enhancements in the General Ledger Approvals workflow and provided training on the business value of the feature. I have managed all Oracle Hyperion Financial Reporting development issues. Coordinated and executed accessibility program WCAG standards for Intercompany features.• Responsible for strategy, roadmap and feature design for General Ledger Journal Approval Workflow• Producing high quality design documents for new and incremental features acting as product owner, with focus on extensibility, robustness, backward compatibility, exception handling• Managing several stakeholders and drawing customer business needs. Leading projects, prioritising solutions, delivering functional design documentation (use cases, testing strategy and success/acceptance criteria)• Working closely with the development and quality assurance teams driving delivery and ensuring features are delivered as per requirements and in line with overall strategy for the product• Applying Agile methodology, ensuring the MVP definition aligns with commitments made to customers and stakeholders• Working closely with the documentation team to prepare and delivering release readiness documentation like New Feature Summary, What’s New and Transfer of Information recordings (TOI's)• Representing the products to internal audiences (e.g., sales, other PM) and external audiences (e.g., partners, customers) on customer connect sessions• Responsible for designing functional solutions for customers and implementation consultants for Oracle Financial Reporting in Financials Cloud Development Org• Responsible for assisting on functional queries from customers on Approval Notifications for the Journal Workflow for General Ledger• Responsible for Accessibility program in Fusion Financials: Product testing and VPAT authoring to deliver Accessibility Conformance Reports WCAG 2.2 standards

Manchester, United Kingdom

Part of EPM BI team supporting customers in EMEA and USA on products like H. Financial Reporting, Smart View, H. Planning and continuously working with H. FR development team to analyze customer’s issues. Patch installation in local environments for testing prior to providing them to customers.• Supported customers in EMEA and USA on Oracle products for EPM/BI/Cloud offerings• Troubleshooted and resolved Hyperion Performance Management product installation configuration issues and queries reported by clients, partners and implementation consultants• Liaised with development and across teams to address and manage escalations• Prioritised issues and workload in order to deal with them in the most efficient way and maximise customer satisfaction, 50% are exceptional nominations• Initiated, launched and managed Service Request backlog reduction global program• Mentored of new colleagues in EMEA and in Egypt support centre• Worked in line with Oracle procedures and achievement of SLA Technical Product support for a range of Hyperion/oracle productsOracle Hyperion EnterpriseOracle Hyperion Web AnalysisOracle Hyperion Financial ReportingOracle Hyperion Smart View (SV)Oracle Hyperion Relationship ManagementOracle Hyperion Financial ManagementOracle Hyperion PlanningOracle EssbaseOracle PBCS

Preston, United Kingdom

PC software support for BT employees. Diagnosis/troubleshooting and fixing all type of software/hardware faults.

Bachelor’S Degree, English For International Business, 2:1

Certificate In French As Foreign Language

Certificate In English As A Foreign Language.

Bachelor’S Degree, Enterprise Business Studies