Gloria David Esthon Email & Phone Number

Abuja, Federal Capital Territory, Ng

Nigeria

Client Acquisition: Identified and engaged potential customers, establishing strong relationships to drive sales growth.Needs Assessment: Analyzed client requirements to provide tailored product recommendations, ensuring solutions matched their needs.Product Presentations: Delivered compelling product demonstrations and presentations, showcasing the value of EMM-fort's offerings.Negotiation and Closing: Negotiated contracts and pricing, effectively closing deals to meet and exceed sales targets.Customer Support: Provided post-sale support, ensuring customer satisfaction and fostering long-term client relationships.Market Research: Conducted market analysis to stay updated on trends and competitor activities, refining sales strategies accordingly.Sales Reporting: Maintained detailed records of sales performance, contributing to the overall growth of the company.

Nigeria

Identifying prospective clients, nurturing them into qualifying leads base on their needs.

Nigeria

Nigeria

The Lead Generator is responsible for identifying and creating new business opportunities by generating high-quality leads. I played a crucial role in the company's growth by proactively reaching out to potential clients, qualifying them, and setting up appointments for the sales team. The role requires a combination of research skills, excellent communication abilities, and a keen understanding of the company’s products and target markeKey Key Responsibilities:-Lead Research and Identification: - Conduct thorough research to identify potential clients and key decision-makers within target industries. - Utilize various tools, databases, and social media platforms to gather contact information and company details. - Analyze market trends and industry news to stay informed about potential lead opportunities.-Outbound Outreach: - Initiate contact with potential leads through cold calling, email campaigns, social media, and other outreach methods. - Craft personalized and compelling messages that resonate with prospects and encourage engagement. - Schedule meetings, demos, or calls for the sales team with qualified leads.-Lead Qualification: - Assess and qualify leads based on predefined criteria to determine their fit for the company’s products or services. - Gather detailed information from prospects to understand their needs, pain points, and budget. - Maintain a pipeline of qualified leads, updating and managing lead data in the company’s CRM system.-Collaboration with the Sales Team: - Participate in regular meetings with the sales and marketing teams to align on goals, strategies, and performance metrics.-Reporting and Analysis: - Track and report on lead generation metrics, such as the number of leads generated, conversion rates, and ROI of campaigns. - Prepare weekly, monthly, or quarterly reports for management, highlighting successes and areas for improvement.

Nigeria

Managed calendars, Schedules and Appointment.coordinates with other team members and other clients to ensure smooth operations.Handling communication on behalf of clients including phone calls and emails.

Abuja, Federal Capital Territory, Nigeria

Key Responsibilities:-Customer Interaction: - Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. - Provide accurate information about products, services, and company policies. - Handled customer complaints, provided appropriate solutions and alternatives, and followed up to ensure the resolution.Problem Resolution: - Diagnose and troubleshoot customer issues, guiding them through step-by-step solutions. -Escalate complex cases to higher-level support or relevant departments as necessary. Monitor and follow up on customer issues to ensure they are resolved satisfactorily.Documentation and Reporting: - Record and maintain detailed records of customer interactions, transactions, comments, and complaints. - Prepare regular reports on customer feedback, trends, and common issues for management review. - Contribute to the development of customer service policies and procedures by providing insights and feedback.-Team Collaboration: - Work closely with other departments, including sales, technical support, and product development, to resolve customer issues and improve customer experience. - Participate in team meetings, training sessions, and workshops to enhance product knowledge and customer service skills.Customer Satisfaction: - Conduct follow-up calls or emails to gather customer feedback and ensure satisfaction. - Proactively identify opportunities to upsell or cross-sell products and services based on customer needs and interests. - Strive to exceed customer expectations and contribute to high customer satisfaction ratings.