Gloria Huerta (She/Ella) Email & Phone Number

Sacramento, Ca, Us

California, United States

• Collaborate with the Board in setting and driving organizational vision, operations strategy, and hiring levels• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met• Ensure effective recruiting, onboarding, professional development, performance management, and retention• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders•Provide consulting services to nonprofit carshare operators

• Oversaw internal national carshare operations and member services and provided external project partners with operational guidance and support on Miocar Networks • Developed protocols for consolidated 24/7 bilingual national customer service department • Supported Miocar Interim Executive Director in budget planning, pro forma development and staff planning, including the hiring process for a permanent ED and board recruitment and development• Provided program management towards Richmond and Stockton, CA launch of Miocar • Coordinated fleet purchasing and AP/AR management

• Led day-to-day carsharing operations and member services for Mobility Development's national programs in California, Massachusetts and New York • Managed cross-functional team of 5 remote employees across 3 states, ranging from program coordinators, member services representatives and fleet associates • Conducted company wide trainings on software and hardware backend support, member services, on-call responsibilities and carsharing operations• Performed updates and troubleshooting on WordPress websites for Floshare, Miocar and Mobility Development• Managed software and hardware troubleshooting needs, updates and changes • Assisted advertising strategy and direct marketing efforts when possible• Coordinated on-call schedule and supported the customer service department in emergency situations• Supported collaboration with other mobility networks and organizations

• Oversaw day-to-day management of Miocar's 27 electric vehicle rural carsharing program throughout 8 locations in Tulare and Kern Counties• Established rapport with on-site managers at carsharing locations and external program partners to ensure program soundness • Developed and modified member services and operational protocols • Managed software and hardware troubleshooting needs, updates and changes • Performed updates and troubleshooting on WordPress websites for Miocar and Mobility Development• Supported marketing and outreach efforts with external project partners• Led member recruitment, retention and customer services efforts that consisted of processing new member applications, conducting member orientations and responding to member inquiries and emergency situations• Supervised 1 employee who was responsible for weekly fleet cleanings and maintenance of carshare vehicles

• Coordinated the implementation, deployment and management of Miocar's 27 electric vehicle rural carsharing program throughout 8 locations in Tulare and Kern Counties• Developed and modified member services and operational protocols • Managed software and hardware troubleshooting needs, updates and changes • Supported marketing and outreach efforts with external project partners• Led member recruitment, retention and customer services efforts that consisted of processing new member applications, conducting member orientations and responding to member inquiries and emergency situations• Assisted in day-to-day remote monitoring of fleet and coordinated vehicle maintenance schedules

New Haven

• Oversaw daily operations of the New Haven DV department, including the supervision of 16 staff members, to ensure efficiency and compliance of programs offered by FRE and its stakeholders• Served as a liaison between FRE and the State of Connecticut Judicial Branch, Department of Correction Parole Board and Office of Adult Probation in providing client status progress reports• Provided staff trainings on CDCS, group facilitation, reporting and FileMaker Database usage• Audit and review of client progress reports prior to submission to government agencies

New Haven/New London

• Served as court liaison at New Haven and New London Superior Courts• Co-Facilitated Connecticut’s Explore Domestic Violence Intervention Program to post-conviction and post-plea male offenders of family violence crimes• Provided intake, case management, risk and intervention services to 100+ clients weekly

United States

• Provided assistance to individual victims of domestic and dating violence as they navigate criminal courts, including in court advocacy, pre-trial negotiations, and securing protective orders• Assisted the Stamford Police Department’s Special Victims Unit with community home visits to all reported domestic violence incidents• Conducted research and advocacy with respect to implementation and best practice responses, particularly in areas around arrest and prosecution policies in domestic violence cases• Developed telephone and/or in-person counseling, including support in designing and implementing safety plans• Maintained a caseload of over 800 clients per quarter • Sent out referrals for emergency shelter, counseling, support groups, and other needed services for the victim and dependents of the victim• Created and maintained Home Visit program with local law enforcement to advance victim safety and principles of community policing while working in partnership with local police DV liaison to collaboratively case manage high risk cases• Served as project coordinator of the Lethality Assessment Program (LAP) and worked with the local law enforcement of Stamford and Darien to implement risk assessment strategies to better serve domestic violence victims

• Coordinated with local and state government housing groups to secure safe, affordable housing for clients, and educate clients and the community on issues surrounding domestic violence and housing in accordance with the Violence Against Women Act and the Fair Housing Act

Central California

- Drove to rural communities where Girl Scouts programs had never been implemented, and created eight new summer pilot programs that were extended throughout the year- Developed weekly social justice oriented lesson plans that promoted global awareness and allowed program participants to develop leadership skills and confidence with an 85% retention rate of participants

Oakland, Ca

- Organized, facilitated, established rapport, and collaborated with several student service departments to create effective weekly study sessions throughout the academic year for program participants- Planned and administered department, staff, alumna, and student events ranging from seven to 100+ people- Contributed to the creation of the SAW Panel of Listeners, SAW Advisory Board, and Being the First Pilot Program, which have all made significant impact at Mills College

Global Master Of Arts, International Relations And Affairs

Bachelor Of Arts (B.A.), International Relations

Activities and Societies: • Mujeres Unidas Co President, Community Service Chair, Secretary • Class of 2011 Vice President • Student.

Bachelor Of Arts (B.A.), Ethnic Studies, Honors

Economics And International Business