Gloria Lam Email & Phone Number

Whittier, Ca, Us

Whittier, Ca, Us

• Performs standard configuration of Calero.com software platform.• Create and maintain standard workflows.• Configure custom reports to meet client needs.• Support the Technical Support team in helpdesk ticket resolution.• Support system upgrades (single tenant).• Create and submit knowledge articles for review.• Provide training in-line with achieved skillset.• Partner with professional services to ensure alignment against client objectives and needs.

Remote

• Interact with customer(s) and carrier(s) relating to invoice processing to resolve any items which prevent completion.• Troubleshoot and address issues with MACD customer files.• Acts as a mentor to other members of the data team, including training new members of the team on all processes.• Perform all other duties as assigned including maintaining compliance with all company policies and procedures.

Remote

• Link inventory information created from billing details to support full and complete database of inventory.• Manage all moves, adds, changes and deletions from the database.• Monitor receipt of necessary supplemental data such as client HR Feed and where necessary work with the Customer to resolve exceptions or issues.• Work with Audit team to maintain values of Contract Rate Components and Conditions.• Analyze and report data utilizing advanced excel, SQL Queries, and dashboards.• Perform UAT testing for new handlers and system upgrades.• Provide training, documentation and process flows for all related activities.

Remote

• Assist in the client’s data acquisition process and resolve data integrity issues.• Evaluate and execute extraction, transformation, and loading (ETL) processes.• Perform extensive data validation/quality assurance analysis within large datasets.• Build product configurations for business rules, workflow, and data mapping using internal tools.• Assist in pre-go-live user acceptance testing (UAT) efforts and respond quickly to issues that arise.• Participate in regular status calls and meetings with clients and internal staff.• Create and maintain documentation related to project implementation and transition phases.• Educate and train MDSL customers on application use and best practices.• Ensure the Project Manager is updated on actions due.

Phoenix, Arizona Area

• Manage client databases of Telecom inventory.• Responsible for all adds, changes and deletes to the database.• Continuously monitors and resolves issues with data quality and foundational data loads.• Analyze and report data utilizing advanced excel and SQL Queries.• Develop and document lean processes to set standards and expectations of the inventory role.• Test new processes in implementation.

Scottsdate, Az

• Investigate patient benefit structures to determine the method for patients to gain coverage for specialty medications. • Continue to follow up with healthcare providers and insurance to streamline the coverage review, prior authorization and appeal process.• Conduct necessary research to solve complex issues.

Tempe, Arizona

• Process new patient registrations by entering data into the computer system• Handle correspondence to patients and prescribers to obtain necessary information to process an order.• Responsible for entering information into the PROMISE computer system accurately and efficiently, including: prescription entry, refills, resolving order-level exceptions while maintaining HIPAA guidelines and following standard operating procedures.• Work with patients, prescribers and plans via telephone or electronic method to resolve exceptions/issues in a timely manner.• Identifies and communicates issues to the Group Supervisor and/or Call Center Pharmacists.

Glendale, Arizona

• Intake for all calls from patients, pharmacies and providers• Address questions related to specific assigned area and assists with medication research. • Perform varied activities and moderately complex administrative/operational/customer support assignments as well as computations.• Triages calls that require consultation with a pharmacist.• Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. • Follow standard policies/practices.

Tempe, Arizona

• Responsible for reading prescriptions and entering that data into our computer systems.• Clarify discrepancies and missing information with Doctor or Patient via fax and telephone.• Prepare prescriptions on a large scale while working closely with Pharmacists as needed.• Select and retrieve appropriate quantities of medication and prepare the labels that correspond.