Conducted systems integration end-to-end testing, business process documentation, and system training. Ensured design of software requirements matched business needs. Aided business partners on various application functionality to ensure new services met customer needs. Contributed to multiple corporate loads testing to verify no revenue leakage and accuracy of rates and discounts. Interfaced with multiple levels of IT and business partners and demonstrated an ability to communicate effectively in written and oral form at each level. Participated in testing on various high-level projects and communicated any risks to stakeholders. Identified and monitored defects with IT and revenue leads during end-to-end testing of various projects. Assisted in design of software requirements matched to business needs. • Aided in conducting systems integration testing, systems, and business process documentation and system training. • Provided customer assistance on application functionality. • Delivered assistance in software design and business process re-engineering for high-level projects. • Monitored invoices and recorded systems project status. • Conducted monitoring of end-to-end revenue and interfaced systems and processes to ensure revenue integrity, accuracy, and completeness. • Helped in requirements-gathering and configuration establishment for licensed and vendor-packaged business software systems, as applicable. • Supported, maintained, and administered implemented business system solutions, as deemed necessary.

Conducted systems integration end-to-end testing, business process documentation, and system training. Ensured design of software requirements matched business needs. Aided business partners on various application functionality to ensure new services met customer needs. Contributed to multiple corporate loads testing to verify no revenue leakage and accuracy of rates and discounts. Interfaced with multiple levels of IT and business partners and demonstrated an ability to communicate effectively in written and oral form at each level. Participated in testing on various high-level projects and communicated any risks to stakeholders. Identified and monitored defects with IT and revenue leads during end-to-end testing of various projects. Assisted in design of software requirements matched to business needs.

Provided operational support for global invoicing department, providing single point of contact in customer solutions for sales- related and other specialty adjustment requests. As team lead, performed other duties that included delegation of PRS request and providing daily delegation reports to upper management, and weekly cycle reports to management. Staffed sales escalation hot line and managed any escalations from management, ensuring adequate sales hot-line coverage and shift representatives as needed. Monitored symposium for service level and researched problems and issues with pricing. Assisted management in establishing work schedules, determining department training needs, developing training courses, conducting recurrent training, and monitoring participants’ progress.• Ensured resolution of complex customer billing and service issues, problems, and requests through troubleshooting, extensive research, and analysis.• Oversaw weekly audits performed on vendors to ensure accurate work processing. • Performed work in cash applications, which consisted of managing misdirected funds, and tracked and recorded expenses and reconciled accounts to maintain accurate financial records for all FedEx operating companies. • Determined and issued appropriate adjustments through applying and denying refunds and credit to customer accounts in accordance with policies and procedures set forth by FedEx. • Monitored accounts and initiated corrective transfer and adjustments as necessary, including non-revenue policy and non-revenue adjustments. • Utilized Microsoft Office and Excel frequently to update operational reports, training material, and reports and spreadsheets to sales and other FedEx personnel.• Offered operational support for airbill invoicing department. • Served as single point of contact in custom er solutions for sales-related and other specialty adjustment requests via Pricing Request System (PRS).