Kwan In Leung Email & Phone Number

Hong Kong, Hong Kong Sar

• Responsible for day-to-day support, troubleshooting and solutions to IT-related issues, network, software and hardware;• Provide support for backup procedures, email service, networking, server operation, installation and configuration of different IT equipment;• Support and maintain POS system and IT works in the restaurants and office;• Perform administrative works associated with different department and assigned;• Assist in other ad hoc projects

Hong Kong, Hong Kong Sar

• Install and configure operating system, software applications, and hardware components on PCs, ensuring compatibility and optimal performance.• Respond to and resolve technical issues reported by colleagues, providing timely and effective troubleshooting support. • Update company policies and staff handbook in order to ensure they compliant with regulation.• Conduct research on industry trends and prepare reports for management and sales team.• Assist in preparing presentations and materials such as correspondence, reports and presentations in both Japanese and English for client meeting.• Handle customers’ inquiries and maintain sustainable client relationships.• Assist in organizing company events, employee engagement activities and new employee orientation.• Handle inquiries from staffs about company polices• Manage the inventory of office supplies and stationery.

Hong Kong, Hong Kong Sar

• Responsible for collecting IT business requirements, procuring necessary IT equipment, and overseeing the installation of POS solutions for IT setups in Hong Kong, Japan, and Singapore; • POC, pricing negotiate with different IT companies & vendors & different countries to maximize the internal resources to support clients; • Overseeing POS functions and providing level 1 POS application support to clients in Hong Kong, Japan, and Singapore. This includes addressing client inquiries related to hardware, software applications, and networking, as well as providing service desk support. • CCTV/ Door security/ monitoring office access; • Facilitate client requests by coordinating with stakeholders and communicating with Japanese programmers to troubleshoot and resolve issues with the POS system. This involves channelling client requests to the Japan headquarters and working closely with various parties to ensure effective problem-solving. • Prepare sales reports and data analysis Handle and follow up sales enquiries;• Frequent travelling to Japan and Singapore for conference and on-site support for clients.

Hong Kong, Hong Kong Sar

• Establish and maintain positive relationships with both existing key accounts and new customers. Additionally, responsible for purchasing products from Japan while providing quotations.

Setagaya, Tokyo, Japan

• Duties include designing and updating the company homepage with regular information, preparing shipment lists, placing and restocking orders for imported merchandise, and organizing business trips to Hong Kong and China.

Hairdresser License Of Japan, Beauty

Passed The Beauty National Examination of Japan and got Hairdresser License of Japan

The Japanese-Language Proficiency Test (Level 1 Pass), Japanese Language And Literature, The Japanese-Language Proficiency Test (Level 1 Pass)

Business Japanese Proficiency (Test J1 Level Pass)

Education record