Gloria Jin Email & Phone Number

Houston, Texas, United States

Austin, Texas, United States

•Led the B2C Delivery Team comprised of 10 program channels (paid search, social, direct mail, 3P email, performance marketing list, landing page, programmatic digital display, streaming video, streaming audio, seasonal social videos) through pre-launch, launch, and post-launch stages for over 250+ marketing campaigns•Managed 250+ marketing campaigns through establishing seamless operations flow and creative alignment in a timely manner for 100+ financial institutions •Monitored marketing campaign schedules by ensuring that program channel owners adhere to deadlines and collect feedback from other stakeholders •Improved marketing platform workflows to intake more programs by 10% and creative requests by 25%•Executed an Agile process for the B2C Delivery Team, increasing productivity by 18%

Austin, Texas

•Managed multiple projects to execute on committed business objectives and deliverables and to develop platform infrastructure, architectures, and services for deploying Automation & Artificial Intelligence (A&AI) at scale•Served as Data Steward for 30+ A&AI projects meet business requirements for quality, security, compliance, and controls and supervised fulfillment of data management and security requirements•Trained 75 global development team members on JIRA and Confluence to manage tasks for 19 AI Services and 23 A&AI Projects•Managed AI procurement initiatives with 10+ vendors and ensure the successful procurement of software productivity tools and market data•Optimize A&AI multi-million dollar budget through forecasting, tracking, and operational execution

Austin, Texas

•Provided weekly, monthly, and quarterly executive budgeting and spending authority reports •Planned and submitted department’s fiscal year budgets using zero-based budgeting and annual spending requests•Assisted with vendor contract monitoring, portfolio planning, capacity sessions, and closeout purchase order issues•Participated in projects including test & pilot programs involving vendor best practices and procedures, IT CIO budgeting, and determination of cost of ownership •Managed team project access database and Unicom Rational System Architect entitlements•Provided assistance in vendor audit and department administration

Austin, Texas

• Worked directly with a mathematics professor each semester as a classroom assistant (undergraduate TA) and communicated weekly regarding constructive classroom feedback and suggestions• Held office hours to assist over 100+ students who sought supplemental lecture and homework help including assignments by Quest Learning and Assessment • Developed mathematics curriculum for exam review sessions to bolster students’ learning

Austin, Texas

•Utilized QuickBooks to process 200+ AR invoices and AP expenses•Supervised collection and maintenance of appropriate tax documentation•Collaborated with the controller to assist the accounting team members

Austin, Texas

• Used Salesforce to research, identify, and qualify prospective business leads for Quintiq – supply chain and logistics software company. • Recorded employee hours, call numbers, and sales for budgeting and forecasting purposes• Provided administrative support for top management, accounting and communications personnel

Sugar Land, Tx

• Provided friendly and prompt service to create a welcoming atmosphere and to promote return visits• Trained new employees on daily operations to ensure high level and consistency of customer service• Increased sales by 10% in a demanding and fast-paced environment