Conducted comprehensive research on state-specific regulations and requirements for various filings, ensuring compliance with state laws.Prepared and submitted a variety of state filings including annual reports, registrations, and tax filings accurately and in a timely manner.Led client onboarding processes, establishing relationshipsDeveloped and delivered comprehensive training programs for new hiresScoped and onboarded new internal software and materials for team adoption

Data Entry and Analytic Tracking for Onsight ClientsMeeting coordination, facility tours, and new client orientations Invoicing, and statement documentation Client communications and service updatesMaintained and updated client schedules and portfolios to reflect current information and priorities

Inventory Data EntryVendor Management Followed merchandising guidelines to present visually appealing displays.Completed all cleaning, stocking and organizing tasks in assigned sales area

Coordinate team events such as Associate recognition events & team meetingsEvent planning & coordinating for internal events & meetings Coordinate multiple aspects of residential & internal events Responsible for managing Resident & Internal Events Act as a point of communication for residential event needs over the phone and through email communication. Managed event logistics and operations, including support staff, vendor services, and volunteers

Ensured that customers had a positive shopping experience, resolved customer complaints, and strived for customer satisfaction Hired, trained, and supervised employees to ensure they provided excellent customer service and effectively performed their duties.Oversaw the day-to-day store operations of the storeMaintained and executed price changes and promotions

Internal Sales and Events LeadSales Data Entry and Analytic Tracking for Multiple Locations Coordinated schedules and timelines for all eventsAssociate Scheduling and Payroll Gift shop management including inventory management, merchandising, and sales

Ensured that customers had a positive shopping experience, resolved customer complaints, and strived for customer satisfaction Hired, trained, and supervised employees to ensure they provided excellent customer service and effectively performed their duties.Oversaw the day-to-day store operations of the storeMaintained and executed price changes and promotions

Customer ServiceVisual Standards

Shift leaderZone & Inventory Management Maintained and executed price changes and promotions Maintain visual standards along with executing shelf reallocation following MOD templates Seasonal Merchandising Vendor Management Ordering based on inventory using S.M.A.R.T SystemProduct and company knowledge Floorset updatesFloorplan Management

Appointment Scheduling Client File ManagementInvoicing Payment Processing Cold Calling