Gloria Martinez Email & Phone Number

Northbrook, IL, US

Manage a global team overseeing six codebases, delivering a 24/7 digital customer experience for over a million roadside assistance requests annually. Collaborate with cross-functional partners to drive product strategy and roadmap execution, leading to significant cost reductions by reducing call center interactions.Leading engineering initiatives to.

Northbrook, IL, US

Provided on-call support to troubleshoot production issues, ensuring an optimal customer experience.Onboarded applications to DataDog for monitoring and issue investigation, improving system reliability.Led team activities and feedback sessions, enhanced communication, morale, and team cohesion across the department.

Northbrook, IL, US

Paired programmed with team to build a new Java, JavaScript, React, and Spring Framework application to replace a legacy application to decrease handle time per call and produced a savings of 2.1 million dollars.

Chicago, IL, US

Executed full-stack development using Java, JavaScript, React, and Spring Boot, leveraging Agile and Test Driven Development methodologies to enhance team efficiency.Facilitated new hire orientation and weekly retrospectives to integrate employees and improve team effectiveness.Led daily stand-ups and recruitment initiatives to ensure team alignment and.

• Created and facilitated lesson plans for classes at the Federal University of Pará
• Facilitated workshops on American culture, music and STEM (science technology engineering mathematics) topics
• Certified to administer the TOEFL

Los Angeles, CA, US

• Instructed children K-12 with a personalized Mathnasium curriculum
• Evaluated and documented each student's progress
• Developed a rapport with students and parents

Chicago, IL, US

• Developed and implemented the Leadership Competencies Certificate program
• Facilitated the Student Leadership Institute’s key workshops, programs, and events
• Coordinated the Student Leadership Institute’s annual Winter Leadership Conference with over 200 participants

Minneapolis, MN, US

• Managed the Arlington Heights Store and 15 team members at a time with resilience and adaptability
• Conducted store assessments, cashiered, and trained on the sales floor and backroom
• Recruited, interviewed and hired candidates with human resources
• Improved the district training process by creating new training materials and plans

Chicago, IL, US

• Facilitated workshops with students on values and diverse communities to develop their leadership skills
• Motivated students to be socially responsible leaders in their communities
• Attended training sessions in preparation for the conference

Madrid, ES

• Taught English to an 8 year old student
• Prepared lesson plans to improve the student's grammar and conversational skills

Northfield, MN, US

• Improved mathematical reasoning, proof writing, problem solving and presentation skills
• Learned in a fast paced environment of graduate level courses during my second year in college
• Programmed in LaTeX and GP/PARI

Chicago, IL, US

• S.T.A.R.S. (Students Together Are Reaching Sucess) is a peer mentorship program through the Office of Multicultural Student Success (OMSS) at DePaul University.
• Mentored 12 first generation and low-income students to ensure they have a successful first year
• Navigated students to resources and services to further increase their knowledge of DePaul University
• Recorded weekly interactions with mentees to monitor their academic and social progress

London, GB

• Input data for the finance team to successfully complete projects with 10 other members
• Photographed and created a video for the social media committee to commemorate the internship

Boston, MA, US

• Traveled across Spain for 8 days to immerse in the Spanish Culture

• Toured in 7 different European countries and learned about European Culture

Bachelor Of Science (B.S.), Applied And Computation Mathematics With A Minor In Computer Science And Spanish

Education record