Gloria Osardu Ph.D. Email and Phone Number
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Gloria Osardu, PhD is an experienced senior business strategy executive with 18+ years of experience leading customer insights and analytics teams; providing the right data, insights, and opportunities to the right leaders, ensuring decisions and prioritization are made with the right information. Gloria has built, led, and scaled teams (researchers, analysts, operations, and CX insights) and driven strategy at some of the world's most successful global companies (both Fortune 500 and startups). Gloria currently leads the global consumer research organization at Yahoo! Her UXRs, Brand, and Marketing researchers, Analysts, and Consumer Insights Researchers provide actionable insights and recommendations that inform consumer-first strategies and product decisions across Yahoo's Products, Brand Properties, and Services.Before Yahoo, Gloria led global research teams within industries such as Gen AI, SaaS, Education, Supply Chain, Finance/Fintech, Payroll, and Federal Government Contracting. She believes that durable insights and research in a world of big data and AI are the keys to de-risking business and customer experience decisions. She advocates strongly for equitable, ethical, and accessible, research practices and utility for ALL. Scaling research/insights teams | Global Research Operations | Customer success | CX Strategy | User + Product experience insights | Data and Analytics | Global explorer | Mom of 2 | First Robotics Coach| Lego Master
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Senior Director, Global Head Of Ux Research, Brand, And Consumer InsightsYahoo Jul 2024 - PresentSunnyvale, Ca, Us• Lead Yahoo's Global Consumer Research and Insights organization, overseeing consumer products, brand & marketing efforts, and customer-first strategies.• Oversee innovative approaches, primary and syndicated research insights, audience insights to drive consumer engagement and product enhancements.• Implement strategic vision for data-driven insights to inform strategic decision-making and enhance user experience.
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Ux Research And InsightsServicenow 2024 - 2024Santa Clara, Ca, UsHead of Generative AI Research(Governance, Requestors)UX Research and Insights (Finance and Supply Chain) -
Senior Director, Head Of Research And InsightsGusto Jan 2022 - Dec 2023San Francisco, California, UsLed and scaled Gusto's Global Product Experience Research Team; Research and Ops teams.At Gusto, I inspired great user/product research work, grew and nurtured UXR talent. I was responsible for customer insights and data that helps better understand our business and customer problems. I established an industry-leading research practice and defined a holistic UXR vision, north-star, and strategy to drive the future for our global end users. I crafted a company-wide journey to building customer empathy with our customers; employers & employees. I influenced quality and ethical research processes and outcomes through streamlining operations and standing scaled programs/initiatives. My dedicated research teams led strategic user research that helps drive or de-risk business and product experience decisions we make. -
Head Of Aws Ux Research Operations And Programs (Core)Amazon Web Services (Aws) Mar 2021 - Jan 2022Seattle, Wa, UsI led and scaled a highly effective research Ops team that offered support and infrastructure to AWS Researchers, Designers, PMs who do research. Impact of my team included: 1. Reducing inefficiencies across customer research through a dedicated operations strategy with strong implementation methods. My goal was to scale research through effective and calculated democratization. 2. Enabling cross-functional teams to engage with and understand customers. 3. Ensuring that research insights are available and accessible to everyone within the company, so they can be applied and integrated into their work.In my time leading/managing the team, I oversaw budget for team expenditures and partnered with design Ops and research managers to collaborate on mutual priority spend. I prioritized ResOps pillars that led the team to onboard and deliver productivity tools and vendor improvement strategies to scale increasing research milestones. I scaled the ResOps Coordination Program to increase supported studies by 300% across 30 unique cloud services. Hired Research Ops managers and leads to take on new initiatives that scaled our work. Lastly, I oversaw security approvals for licensing and re-licensing tools and vendor relationships. -
Head Of Ux Research And Customer InsightsAmazon Web Services (Aws) Feb 2020 - Jan 2022Seattle, Wa, UsAt Amazon, I led multiple high performing research and insights teams across several AWS services to drive equitable experience for customers. As the head of research, I provided strategic direction and vision for evolving the role of research in design, product development, engineering. I identified opportunities to increase efficiency and impact across our work to understand and improve the customer experience. I empowered my teams by evaluating new/emerging methods/technologies and identify if/how to incorporate them into our toolkit. I guided my leadership team to prioritize work and requests; managing projects with in-house teams and external vendors.During my time, I led research teams across AWS:- Identity and Access Management- Enterprise Security Solutions - Government Transformation- Simple Storage Solutions (S3)- Commerce Platform (Billing, Payments, Insights +Tools, International Expansion)- Software Builder Experience (ASBX) --> (System Manager, Events Response, Ticketing, Task Manager)Across Amazon, I spearheaded the transformation of our UX Research Internship hiring process and experience.
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Head Of Ux Research - Enterprise Ai/Ml PlatformsCapital One Mar 2019 - Mar 2020Mclean, Va, Us- Created quantitative and qualitative research roadmaps and strategy for large and small initiatives.-Managed multiple research teams as we established and implemented a strategic vision for how user research will make internal ML processes and experience better; while partnering with department heads to ensure agreement. - Used my diverse and deep methods experience in blending qualitative and quantitative methods to tell a complete picture of our internal end-user practitioner base.- Shared tangible findings and prioritized recommendations regularly to ensure outcomes align to business goals- Built the broader team research toolkit including interviews, surveys, concept studies, usability testing, ethnographic observations, card sorting, participatory design, etc.- Built, grew, and nurtured partnerships with product managers, designers, data scientists, customer operations, and engineers from a bottom up approach -
Head Of Ux Research - Consumer Digital Identity |Security |TrustCapital One Apr 2018 - Mar 2020Mclean, Va, Us- Managed research teams supporting the end-to-end client and customer experience for Identity Services, and demonstrate the incremental contribution of UX Design Research to revenue and profits.- Planned and facilitated qualitative research studies, such as empathy, ethnography, contextual inquiry, usability testing, or concept testing.- Analyzed quantitative research studies using online survey and data analysis tools for discovering user and market trends.- Defined critical UX and Design KPIs, metrics, and business outcomes that deliver an ROI to both Identity services and Capital One, as well as communicate them effectively- Mentored researchers across the company in design thinking and conducting effective customer research, from guerrilla to formalized
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Senior Manager - Ux Research: Ssa Enterprise It Systems TransformationNorthrop Grumman 2016 - 2018Falls Church, Va, UsManaged a team of 12 (researchers + designers + Ops) as we delivered on the following for SSA. - Research activities to derive business processes, analyze user needs, refine user story/requirements, design browser-based interfaces, and design and conduct usability testing. - Business goals and user needs from stakeholders. - Personas Creation, Scenarios of Use, Screen prototypes, Journey Maps and As-is vs. To-be documents. - Web content audits to provide content strategy, contextual inquiry, heuristic evaluations, card sorting, interviews, surveys, remote and in-lab usability testing, diary studies and ethnographic field studies. - Refine screen prototypes. - Communicate technical topics as well as interface with the customer on a daily basis. - Advocate research findings to diverse audiences through written reports and oral presentations. - Coordinate and provide oversight to project UX task and activities.Skills:· Axure RP prototyping software · Agile methods (UX with Scrum iterations)· Experience supporting government agencies· Section 508 and it’s requirements regarding UX design
Gloria Osardu Ph.D. Skills
Gloria Osardu Ph.D. Education Details
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University Of Maryland Baltimore CountyHuman Computer Interaction -
University Of Maryland Baltimore CountyHuman-Centered Computing
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Johns Hopkins Bloomberg School Of Public HealthPublic Health Leadership And Program Evaluation
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The Johns Hopkins University School Of MedicineApplied Health Informatics
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Valley View UniversityComputer Science
Frequently Asked Questions about Gloria Osardu Ph.D.
What company does Gloria Osardu Ph.D. work for?
Gloria Osardu Ph.D. works for Yahoo
What is Gloria Osardu Ph.D.'s role at the current company?
Gloria Osardu Ph.D.'s current role is Senior Executive| Global Head of UX Research, Brand, and Consumer Insights.
What is Gloria Osardu Ph.D.'s email address?
Gloria Osardu Ph.D.'s email address is gl****@****ail.com
What schools did Gloria Osardu Ph.D. attend?
Gloria Osardu Ph.D. attended University Of Maryland Baltimore County, University Of Maryland Baltimore County, Johns Hopkins Bloomberg School Of Public Health, The Johns Hopkins University School Of Medicine, Valley View University.
What are some of Gloria Osardu Ph.D.'s interests?
Gloria Osardu Ph.D. has interest in Social Services, Children, Education, Poverty Alleviation, Science And Technology, Health.
What skills is Gloria Osardu Ph.D. known for?
Gloria Osardu Ph.D. has skills like Healthcare, Healthcare Information Technology, Microsoft Office, Microsoft Excel, Powerpoint, Research, Public Health, Microsoft Word, Data Analysis, Customer Service, Teaching, Analysis.
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