Glorisol Coye Email & Phone Number

Florida, United States

St. Petersburg, Florida, Us

St. Petersburg, Florida, Us

St. Petersburg, Florida, Us

Administer governance and oversight of the analytics, metrics and reporting of Compliance owned and risk related issues across the Firm. Contribute and support the strategic direction and develop tactical plans and provide solutions to escalated problems or needs.

London, Gb

- Conduct loan level testing to minimize HSBC’s operational and regulatory risk by identifying and reporting gaps or deficiencies with adherence to internal operational procedures and State, and Federal law changes. - Review documented policies and procedures to confirm they remain current, are aligned to the processes taking place, and are in compliance with regulatory requirements.-Gather information for escalated issues from multiple Lines of Businesses, Compliance, and Legal Counsel to ensure that processes align with the intention of the Law Change.- Adhere to timeliness requirements in order to complete Law Change Review testing.- Support the identification of key areas of risk or concern and assist in the development of issues and action plans in order to remediate the concerns.- Monitor and analyze Key Risk Indicators and operational metrics. - Support the timely remediation of issues, including internal and external audit observations and regulatory findings.- Support the execution against a pre-arranged Internal Control Monitoring Plan (ICMP) to evaluate the design and test the effectiveness of Key controls within the area of responsibility.

London, Gb

• Complete escrow projections and escrow set up for foreclosure avoidance modification programs• Audit final escrow projections completed by peers in order to ensure accuracy prior to modification agreement been generated and identify trends of errors and report to manager to use as coaching tools• Audit disbursements requested by the escrow department in order to set up escrow, made by tax and insurance vendors, prior to capitalization.• When errors are identified, coordinate with internal departments and/or vendors to attain resolution.• Participate in testing when new “Fap II” functionality is being introduce and identify possible errors • Assist in the training of new hires, existing team members and offshore team on Fap II escrow projection processes• Assist management finding resolution to escalated accounts• Contributed in developing the procedures for “request to pay” and “final escrow set up” procedures.• Participated in creating test plans for fap II escrow for March 2012 release.

London, Gb

Bilingual Mortgage Banking Professional with strong reputation for effective problem-solving and communication skills. Focused on delivering industry leading customer satisfaction and resolution on every customer interaction, both internal and external.

Milton Keynes, Buckinghamshire, Gb

• Monitored and managed trades of 1-300 loans between lenders and Countrywide to meet deadlines.• Audited closed mortgage files for purchase to ensure loans were on compliance with government and banks rules, laws and regulations• Partnered with sellers to address compliance issues by creating required loan stipulations as needed.• Worked with underwriters to ensure clearance of outstanding issues. • Provided coaching and guidance to junior representatives

Education record

Education record