- Lead the project collaborating with the customer, partners, and internal resources to ensure the success of the project.- Develop detailed project workflows and implement automation to clients' CRMs and dashboards.- Supporting and assisting in leading product and portfolio cross-functional decision-making. Responsible for supporting business case(s) for investment decisions.- Provides Management & Administrative services for small business owners & entrepreneurs.- Execute multiple administrative tasks including invoicing, mailers, corporate letters, outreach marketing, data entry, updating databases.- Create databases and spreadsheets to improve management and reporting accuracy.- Develop detailed project workflows and implement automation to clients' CRMs.- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

- Spearheaded project to establish a new company standard for mockup creation of emails, resulting in improved efficiency and consistency in email design.- Utilized SendGrid templating and integrated webhooks, custom APIs, and data files to deliver highly customized, dynamic emails for clients.- Developed and coded responsive email templates optimized for accessibility and deliverability, while managing workflows and tracking progress in an agile environment.- Analyzed deliverability reports and metrics for performance, recommended changes as needed to optimize clients' inbox results, and maintained and managed internal email product development, documentation, and processes.

- Created and maintained both a customer-facing knowledge base and internal customer success documentation.- Ensured strategy and metrics are communicated, understood, and implemented by cross-functional teams.- Under limited supervision, managed multiple projects and ongoing operational responsibilities while monitoring, summarizing, communicating, and reporting status.- Consulted and coordinated with medical providers to obtain required information and documentation to fulfill patient intake requirements.- Review MD orders and initial assessments on patients to communicate effectively with the provider and the insurance carrier providing updates on the patient's progress.- Established rapport and relationships with patients and external partners to cross-train and support medical staff.- Reviewed each step of patient care and made proactive adjustments to avert issues.- Resolved problems with areas such as communication and billing that could negatively impact services.- Crossed-trained in assisting Core and Federal Employee Program (FEP) patients.- Successfully provided one-call resolution to patients.

- Collaborated with teachers to develop and maintain curriculum standards, develop mission statements, and set performance goals and objectives.- Fostered positive relationships with my students as their primary point of contact.- Worked with students to set goals, define related outcomes and key performance indicators (KPIs) and manage priorities against a graduation roadmap.- Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.- Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks.- Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.- Collaborate with teachers to develop and maintain curriculum standards, develop mission statements, and set performance goals and objectives.

- Created strategic plans and proposals using Microsoft office to obtain funding for new products, revisions to the current curriculum, and services to meet students' needs.- Monitored the progress of all students and modified existing IEPs to ensure emerging student needs were met within existing timeframes, working with teachers, school counselors, psychologists, and other administrative groups to make those changes.- Managed a portfolio of diverse programs and services to provide continued value to students, including support services and communication. Collaborated with external agencies to foster the educational and transitional needs of students.

- Reviewed performance data utilizing Microsoft Excel to identify the highest and lowest penetration rates on all products. Analysis of all products increased efficiency from store to customer by 17% while categorizing summary reports using an improved financial strategy.- Managed and trained a team of 25, providing outstanding customer service and ensuring efficient product deliveries across 100+ customers daily, achieving a customer satisfaction rating of 97%- Built a performance-oriented culture by highlighting employee success and developing leaders from within. Established effective schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

- Maintained quality control/satisfaction records, constantly sought new ways to improve customer service.- Achieved and maintained #2 sales position by carefully listening to customer needs and becoming an advocate for the customer.- Improved skills in research and computer repair through studying of computer hardware and technical specifications.- Convinced customers to purchase certain promoted products by marketing the item's strengths and benefits.

- Increased sales revenue by 67% in 3 months throughout 2 departments by leading communication across a cross-functional team.- Conceived and initiated new management operational systems that improved communication performance, management, and job satisfaction.- Assessed project risk, identified root-cause for project failures, developed risk management plans, implemented corrective actions to meet productivity, quality, and client-satisfaction goals and objectives.- Validate training protocols for associates in company procedures and programs, including new hire and ongoing merchandising and product/ technical training.- Reviewed financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.- Performed inventory analysis and supervision to avoid low stock and overstock.

- Conducted research, compiled data, and prepared papers for consideration and presentation by executives, committees, and boards of directors.- Prepared invoices, reports, emails, letters, financial statements, and other documents using Microsoft Office.- Coordinated and directed office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid the executive.