Glory H. Email & Phone Number

Texas, United States

Texas, United States

Dfw

Lead a team of 30 members to service an average of 400 guests daily. Managed complete front end development encompassing staffing based on traffic projections, conflict resolution with guests, quick responses to customer feedback, and launching new products. Coached the team daily with the expectations and strategic direction of the company to improve the customer journey.Key Accomplishments: • Increased line busting metric from 200$ to 600$ per month (increase 30%).• Kept training compliance within 98% to avoid penalties and financial liabilities.

Dfw

• Directly influenced customer loyalty and sales growth by developing strong guest relations and curating personalized recommendations based on interactions in a store that experienced 500 daily.• Identified staffing needs for quarterly seasons and trained team members to optimize payroll allocation .• Analyzed backroom inventory processes and helped keep backroom location accuracy within 97% to comply with company standards through performing frequent inventory audits.

Denton

Responsible for maintaining a building of 500 residents and a special subset of 48 residents that were under my direct supervision. Cultivated a close community within the dorm to give residents a safe environment through bi-weekly on-calls and mentorships. Key Responsibilities: • Maintained 99% on time submission reports for incident reports, planned and executed a minimum of 1 educational/communal program per month, and participated in leadership conferences to foster growth.

Denton

• Attended to over 500 residents’ needs including connecting them with correct personal, gathering data for documents, and completing incident reports keys• Surveyed and monitored the building through an 18-camera system to ensure safety• Facilitated 20 calls per day to residents, equipment malfunctions, and safety concerns for four hours three times a week• Analyzed and responded to customer feedback for a 99% satisfaction rating and maintained quality control for 500 resident building

Dallas-Fort Worth Metroplex

• Attended and promoted the company by word of mouth and sponsor events monthly• Responsible of keeping track of over 6,000 promotional products and did bi-yearly inventory counts• Participated in bi-weekly lectures to strengthen sales knowledge, marketing techniques, and customer acquisition