Ibangu Glory Lumisa Email & Phone Number

Montreal, Quebec, Canada

Reporting to the Managing Director, fulfill the role of a WordPress developer and content specialist to the organization. Responsible for developing content for social media, newsletters, blog articles, project descriptions, company website updates and any documentation (on-boarding docs clients & volunteers, presentation decks, partner documentation etc.) ensuring all-around consistency (style, fonts, images and tone). Assisting in increasing engagement across BCRC social media platforms (Facebook, Instagram, LinkedIn) as well as in creating strategic content for BCRC website, and monitoring and increasing BCRC online traffic by conducting keyword research and using SEO best practices to increase traffic to the company’s websites.

Evaluate campaign performance and work with affiliates on a daily basis tocapitalize on growth opportunities.• Manage relationships for a growing program of strong affiliates who usemultiple media types display, paid search, organic search, email, television,call center, and more.• Develop strategic initiatives in order to exceed quarterly goals.• Collaborate with other Marketing, Sales, and Engineering team members oncross-functional initiatives.• Conduct market research and competitive analysis in order to identifyopportunities for growth.• React quickly to issues and market shifts as they arise.

Montreal, Quebec, Canada

Responsible for assisting customers if something goes wrong and for creating a positive image for the company.- Writing professional response emails to customers.- Responding quickly to situations and resolving complaints.- Taking inbound and outbound calls- Preparing customer service summary report.- Negotiating, making payment arrangements, and payment over the phone.- By adapting communication style to each customer, improve average talk time by 10%- Utilized effective de-escalation techniques to resolve customer’s complaints.

Montreal, Quebec, Canada

- Provide friendly and helpful service by greeting customers and completing their files - Assisted approximately 120 customers daily with making rental car reservations.- Provide quotes and vehicle information to the customers.- Manage, manipulate, and input data into spreadsheets.

Montreal, Quebec, Canada

- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.- Responded to customer questions, complaints and resolved issues quickly and efficiently.- Issues refunds and price adjustments in compliance with company policies.

Licensed Digital Marketing Master™, Digital Communication And Media/Multimedia

Activities and Societies: This extensive, in-depth course takes you through all the basics, helps you explore the buyer journey and stay.

Digital Marketing, Online Marketing

Web programming, Social media marketing, Web design and development, Search engine optimization (SEO), Search engine marketing (SEM), PPC.