Glory Muthoni Email & Phone Number

United States

Managed administrative tasks including calendar management, email correspondence, and travel arrangements.Assisted in project management and coordination of team activities.Provided customer support through various channels, ensuring timely and effective resolution of issues.Conducted research and prepared reports for senior management.Maintained and organized digital files and documentation.

Supported executive-level management with administrative tasks including scheduling, email management, and travel logistics.Managed customer inquiries through live chats, emails, and phone calls, ensuring high levels of customer satisfaction.Handled social media engagement and content moderation to maintain a positive online presence.Assisted in the preparation of presentations and reports.Coordinated team meetings and managed project timelines.

Addressed and resolved customer issues through email and ticketing systems.Provided initial troubleshooting and resolved basic customer problems (Tier 1 Support).Handled escalated issues requiring advanced knowledge and complex problem-solving skills (Tier 2 Support).

Engaged with customers via multiple communication channels, including email, chat, and social media.Identified and resolved customer issues promptly, ensuring high levels of customer satisfaction.Monitored and moderated online forums and community discussions to maintain a positive and safe environment.Created and maintained documentation for frequently asked questions and common support issues.Escalated complex issues to senior support teams when necessary.Gathered customer feedback to help improve services and products.Provided basic technical support and troubleshooting for customers experiencing issues with products or services.Generated reports on support activities and customer satisfaction to inform management.

Bachelor, Business Management

Certificate, Secondary Education

Mean Grade C+