Glory Robinson Email & Phone Number

Kirkland, Wa, Us

Redmond, Wa, Us

• Author and maintain bug fix and known issue lists using engineering work item lists.• Update support/how-to content for gaming audiences, focusing on clarity and conciseness.• Create new articles to enrich the existing content library for gamers of all levels.• Serve as a content point of contact for the production team, including task creation and maintenance.

Redmond, Wa, Us

• Dedicated to delivering world-class customer service by addressing and resolving customer tickets efficiently.• Swiftly responds to agent inquiries, ensuring a 90-minute turnaround during workdays.• Utilizes advanced technical tools unique to 343 Industries for escalated support.• Serves as a liaison between customers and developers to investigate and resolve in-game issues.• Conducts agent audits, coaching sessions, and ticket management for optimal efficiency.• Proactively identifies support ticket trends, streamlining ticket triage processes.• Implements automation for Zendesk bucket preparation, enhancing workflow efficiency.

Redmond, Washington, Us

• Answering telephone tech support calls troubleshooting and assisting customers with Nintendo game systems.• Providing technical assistance to consumers troubleshooting hardware and software issues.• Accurately and efficiently documenting consumer contact interactions and routing escalations to correct teams for follow-up resolution• Answered consumer questions regarding general inquiries about their products and services.• Aiding consumers with setting up and/or using a wireless network and account services with their Nintendo gaming systems.• Gathering and documenting consumer feedback

Community Website Project Manager. Established and managed content calendar for Community section of the Minecraft.net website. Coordinated with multiple teams to bring together concepts, art, and editorial for Official Minecraft Community Page.Official Minecraft Xbox Club Lead. Created regular content on Official Minecraft Club with club posts up to 3 times daily.Co-Hosted livestreams over Mixer, Twitch, and YouTube on official Minecraft channels 2 or more times per week.Appeared at "Minefair" events across the US. Hosting live Meet Minecraft Q & A panels.Community Website Project Manager: Established and managed content calendar for community section of the Minecraft.net website. Coordinated with multiple teams to bring together concepts, art, and editorial for Official Minecraft Community Page.Official Minecraft Xbox Club Lead: Created regular content on Official Minecraft Club with club posts up to 3 times daily.Live Stream Host: Co-Hosted livestreams over Mixer, Twitch, and YouTube on official Minecraft channels 2 or more times per week.Company Representative: Appeared at "Minefair" events across the US. Hosting live “Meet Minecraft” Q & A panels.Moderation Team Lead: Trained and lead team of volunteer in-game moderators on Official Minecraft Community public server.Player Support: Responded to player questions via Zendesk tickets from the Minecraft Feedback site. -- Managed and escalated player safety issues reported on public game channels. -- Responded to Minecraft Store reviews for Windows 10 and Xbox.

GRAPHIC DESIGN - SOCIAL MEDIA MANAGEMENT09/06 - PresentGraphic Design Contributor - Evaluated social trends and current events to design and create graphic art for online art-houses. Writer, Photographer, Site Manager - Manage, create content, and community interaction for local food blog on multiple social media platforms.Social Media Manager - Create content, and community interaction for local performance group.

Redmond, Washington, Us

DUNGEON SIEGE II -- Performed for Black Box game testing. Reporting bugs and working with development team on bug resolution. Primary responsibilities on low-spec compatibility, general game play, and software install/uninstall functionality.

Redmond, Washington, Us

Windows CE -- Developed and executed test plans for Messenger on Windows CE. Performed tests on multiple CE devices. Ran and reported test automation. Organized group "Bug Bashes" for in house dog-food testing.

Us

Developed and executed test plans for 3 titles. Hired trained and managed test teams. Managed testing schedules, staffing and equipment resources.

Redmond, Washington, Us

Microsoft Kids - Developed and ran test cases for multiple Microsoft Kids Games.WEPU (Pegasus) - Tested functionality and playability of casual games on multiple mobile devices.Windows CE - Developed and executed test plans for Messenger on Windows CE

Redmond, Washington, Us

Supplied supplemental ad-hoc testing to assist the timely launch of PC game "Piper". Worked with testing manager to learn and execute testing methods and strategies.

Us

Defined requirements for creation of the test department. Responsible for hiring, training and managing test team. Created software test framework. Worked closely with development team. Performed compatibility testing for HMD VR accessories.

Redmond, Washington, Us

Worked in Nintendo "Tree House" ad-hoc testing games on multiple platforms. Performed role of Game Play Counselor in the call center, answering questions and helping customers stuck on game play. Answered telephone tech support calls troubleshooting and assisting customers with Nintendo game systems.

Diploma, Layout And Production Art

Layout And Production Art