Glory S. Email & Phone Number

Monroe, Ga, Us

• Conducted insurance verification for patient accounts, ensuringaccurate processing and minimizing claim denials.• Developed and implemented customized payment plans forpatients, resulting in a 30% increase in collections on outstandingbalances.• Resolved patient billing inquiries with a 98% satisfaction rate,effectively addressing concerns and clarifying charges.• Maintain accurate records for over 5,000 patient accounts, utilizinghospital management systems to track financial assistanceapplications and outcomes.• Trained new staff on financial counseling procedures andcontributed to a 25% reduction in training time for new hires bycreating comprehensive training materials.

Winder, Georgia, United States

• Managed a team of 10 front office professionals by enhancingproductivity and reducing turnover by 15% through effectivemanagement practices.• Coordinated scheduling for over 12,000 patient visits annually,improving appointment availability and access to medical staff.• Achieved 95% first pass claims approval rate which contributed toa significant decrease in account receivable delays.• Increased patient satisfaction scores by 30% through targetedcustomer service initiatives and ongoing employee trainings.• Boosted front office efficiency by 25% by collaborating withmedical staff and providers to ensure enhanced service deliveryand reduced patient wait times.

• Supervised a team of 15-20 associates and provided training andsupport to enhance productivity and performance.• Managed inventory levels for the department resulting in a 20%reduction in stock shortages and 15% in inventory turnover.• Analyzed sales data to develop strategies that increaseddepartment sales by 25% year-over-year.• Implemented customer service initiatives and employeerecognition programs leading to a 30% improvement in customersatisfaction and less than 10% employee turnover annually.• Designed and executed promotional displays to increase productvisibility and sales.• Streamlined processes and staff scheduling procedures to ensureadequate coverage during peak hours improving operational efficiency by 20%