Glory Yang Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, Us

- Spearheaded digital ad product and strategy to expand existing features and launch new features across multiple customer touchpoints for a retail media network, resulting in $20M in revenue for the fiscal year.- Led and executed the end-to-end feature development process on desktop browser and mobile platforms, as the subject matter expert for all questions related to feature inception, solution design, A/B test launches, implementation, and future iterations.- Identified areas for expansion to improve ad profitability without compromising customer experience by researching site patterns, monitoring product health through dashboards, and assessing customer research insights.- Led cross-functional meetings with peers in product management, UX, marketing, and engineering to prioritize and build consensus on strategic product decisions and roadmap initiatives, ensuring a unified approach and swift execution.- Engaged in regular communication and coordination with a team of 8 internal and vendor engineering partners to drive the successful development and implementation of product features.- Presented monthly success reports to answer questions from audiences up to 60, including executives and stakeholders.- Created a streamlined decision-making framework for experiment results- Allied with product manager overseeing machine learning algorithms to create integration vision from scratch and documented details while partnering with vendors and engineers to incorporate feedback and align plans.

Seattle, Wa, Us

- Partnered directly with the adviser to efficiently increase student involvement and engagement, independently led projects, and authored weekly newsletter emails to 100s of students in the program.- Gathered and analyzed student data for insight on improvements for program director and adviser- Communicated professionally with other UW departments and external partners to coordinate promotion for relevant upcoming programs and events.- Planned and executed projects independently as directed by adviser

Seattle, Washington, Us

- Researched, documented, and presented findings and recommendations on display ads by conducting competitor analysis, determining the revenue opportunity, technology requirements, implementation plans, and success metrics. Resulted in leadership adopting suggestions to pursue the new program.- Clarified the goal of the prototype planning phase for a new customer-facing website feature by documenting its source, purpose, and requirements, pieced together through building relationships with product managers, marketing, UX, and engineering partners.- Allied with engineering team to design experiments for testing the new feature and defining success metrics, including engagement, funnel and page metrics, and post-test plans.- Launched successful A/B test by collaborating with engineering, product, and digital merchandising and marketing teams, resulting in feature becoming part of the website's default behavior.

Seattle, Wa, Us

- Selected to lead 28 groups of up to 20 incoming students through UW Advising & Orientation, remotely- Drove conversations on school resources, college transition, and academic success to foster community and build rapport with students- Troubleshooted and communicated professionally as the first UW interaction for 7000+ incoming students and their guardians via multiple online platforms, including Zoom, Yammer, and Mongoose Cadence

Seattle, Wa, Us

- Processed housing and meeting space requests via phone, email, and online forms into unique housing software and Microsoft Excel- Provided exceptional customer service directly to conference guests and organizers, such as troubleshooting and resolving problems, giving tours, conducting deliveries, and explaining policies- Prepared and processed billing information accurately using various software programs- Coordinated with other departments, including conference desks, custodial teams, and dining staff

Bachelor Of Arts - Ba, Business Administration: Information Systems, Operations & Supply Chain Management

Education record

Education record