Gloryana Nelson, Aap, Aprp Email & Phone Number

Winston-Salem, North Carolina, United States

Winston-Salem, North Carolina, United States

Bloomington, Minnesota

Manage a portfolio of financial services providers with annual revenues exceeding $500MM, by supporting all of their banking activity from opening new accounts, implementing products and services, money movement, extending credit, and pricing. Proactively handle complex client issues by partnering with various operations centers, internal bank departments, and outside vendors (i.e., attorneys, auditors, etc.). Abide by strict compliance guidelines to ensure thorough due diligence and mitigate… Show more Manage a portfolio of financial services providers with annual revenues exceeding $500MM, by supporting all of their banking activity from opening new accounts, implementing products and services, money movement, extending credit, and pricing. Proactively handle complex client issues by partnering with various operations centers, internal bank departments, and outside vendors (i.e., attorneys, auditors, etc.). Abide by strict compliance guidelines to ensure thorough due diligence and mitigate risk. Show less

Assist with the recruitment and hiring, along with being responsible for the coaching, counseling and performance management of 16 team members. Provide technical support and guidance to the team, including directing workflow and monitoring quality of over 15,000 customer inquiries and investigations per month. Respond to escalated issues of a highly complex and sensitive nature that pertain to supported applications, hardware, and software. Participate in the analysis of trends and customer… Show more Assist with the recruitment and hiring, along with being responsible for the coaching, counseling and performance management of 16 team members. Provide technical support and guidance to the team, including directing workflow and monitoring quality of over 15,000 customer inquiries and investigations per month. Respond to escalated issues of a highly complex and sensitive nature that pertain to supported applications, hardware, and software. Participate in the analysis of trends and customer identified issues that may require the development of new department procedures, standards, or system enhancements. Show less

Program designed for high performing team members to rotate through each team within ACH Operations for hands-on experience with key functions and problem resolution, coupled with project management experience and leadership opportunities. Responsible for extracting data and calculating monthly SLA and volume statistics, in order to create and distribute various reports on behalf of management. Mentor and training facilitator for individuals studying for their AAP certification. Lead… Show more Program designed for high performing team members to rotate through each team within ACH Operations for hands-on experience with key functions and problem resolution, coupled with project management experience and leadership opportunities. Responsible for extracting data and calculating monthly SLA and volume statistics, in order to create and distribute various reports on behalf of management. Mentor and training facilitator for individuals studying for their AAP certification. Lead department recognition committee in planning and execution of activities, along with maintaining the allotted recognition budget. Show less

Ensure that staff at every level in the department has the necessary tools to perform their role. Communicate verbally and in writing with all levels of management and other business lines. Research and analyze issues related to expense reports, budget, and general ledger issues. Solicit information from managers to create monthly business letter and annual report. Coordinate meetings and events, including reserving facilities, planning meals, and creating meeting agenda and materials.

Master Of Business Administration (M.B.A.)

Bachelor Of Science In Business Management