Glory Orinya Adebanjo-Taiwo Email & Phone Number

Margate, GB

Margate, England, United Kingdom

• Customer Service Management:
• Ensure that the team delivers excellent customer service.
• Provides support to clients and colleagues who may require direction and guidance with general inquiries.
• Ensure that out-of-hour rotas are in place with emergency cover in case of unexpected absence.Software Management:
• Oversee and manage software applications to ensure they meet operational requirements and enhance business efficiency.Business Growth and Support:
• Deliver… Show more Customer Service Management:

Margate, England, United Kingdom

• ExperienceCARE MATCH ELITE STAFFINGAgency Support WorkerJuly 2023 - Date
• Supports patients with personal care tasks such as bathing, dressing, grooming,oral hygiene, monitoring health and wellbeing, maintaining records and reporting any changes, assisting with meal preparation and some.
• Assist other healthcare professionals in delivering quality care to patients.
• Maintain accurate and up-to-date patient records and documentation.
• Collaborates… Show more ExperienceCARE MATCH ELITE STAFFINGAgency Support WorkerJuly 2023 - Date
• Collaborates with the healthcare team to ensure patients' needs are met.

Abuja

• Planned and coordinated Joint Tax Board project, integration of single haulage tax into firstmonie platform to reach 774 local government of Nigeria for tax payment resulting in increased deposit.
• Recognized by management for firstmonie financial inclusion projects delivering outstanding result with over 700 enrollment that led to increased revenue.
• Had the highest scorecard in the Business Development area for three consecutive years.
• Led team to meet revenue target for… Show more
• Led team to meet revenue target for 2018/2022.
• Best Business Manager (Agency banking, First Bank North) in year 2019 – 2022.

Abuja, Nigeris

• Awarded best customer experience Service manager mystery shopping with 91% score.
• Led team of 35 to achieve KPI targets and successfully complete assigned task.
• Effectively managed and created synergy among various departments
• Drive team to achieve branch KPIs
• Improved customer experience at branch
• Led team to work and achieve results within turnaround time

Abuja

• Supervised all cash activities, funds transfer, ATM management and collection payment platforms.
• Ensure staff efficiency and effectiveness in cash department
• Oversaw daily operations to achieve high productivity levels.
• Managed 5 ATMs and ensured customer satisfaction by resolving issues.

Abuja

• Develop and implement policies and procedures to optimize office operations and workflow.
• Oversee facilities management, including maintenance of bank premises and equipment.
• Coordinate with external vendors and service providers for facility-related services and supplies.
• Prepare and manage budgets for administrative operations and facilities management.
• Monitor expenditures and identify opportunities for cost savings while maintaining quality service… Show more
• Monitor expenditures and identify opportunities for cost savings while maintaining quality service delivery.

Abuja

• Prioritized customer support needs and set strategic directions for department.
• Managed customer inquiries and complaints, providing timely solutions and positive experiences.
• Maintained excellent client satisfaction by providing in-depth support.
• Supervised 6 staff and monitored performance to drive productivity.
• Implemented customer follow up to uphold service standards.

Abuja

• Handled customer financial transactions, maintained accurate records, and assisted with account-related queries.
• Assisted customer to clear their cheques

Abuja

• Acted as the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products or services.
• Handled customer complaints, feedback, and requests effectively and professionally, ensuring high levels of customer satisfaction.
• Responded to customer inquiries via phone calls, emails, or other communication channels promptly and courteously.
• Investigated and resolved customer issues or complaints promptly, escalating complex cases… Show more
• Investigated and resolved customer issues or complaints promptly, escalating complex cases to higher levels of authority when necessary.
• Strived to exceed customer expectations by delivering personalized and efficient service, building rapport and trust with customers.

Oturkpo, Benue State

• Processed cash deposits and withdrawals for over 300 customers daily.
• Organised transfers to move money between customer accounts, between customers, and between businesses

Master Of Business Administration - Mba, Human Resource Management

Bachelor Of Arts - Ba, Mass Communication