Customer Service Management:• Ensure that the team delivers excellent customer service.• Provides support to clients and colleagues who may require direction and guidance with general inquiries.• Ensure that out-of-hour rotas are in place with emergency cover in case of unexpected absence.Software Management:• Oversee and manage software applications to ensure they meet operational requirements and enhance business efficiency.Business Growth and Support:• Deliver… Show more Customer Service Management:• Ensure that the team delivers excellent customer service.• Provides support to clients and colleagues who may require direction and guidance with general inquiries.• Ensure that out-of-hour rotas are in place with emergency cover in case of unexpected absence.Software Management:• Oversee and manage software applications to ensure they meet operational requirements and enhance business efficiency.Business Growth and Support:• Deliver data migration and support the growth of the business with direction from the Managing Director and Executive Director.• Undertake additional or other reasonable duties as necessary to meet the needs of the business. Show less

ExperienceCARE MATCH ELITE STAFFINGAgency Support WorkerJuly 2023 - Date• Supports patients with personal care tasks such as bathing, dressing, grooming ,oral hygiene , monitoring health and wellbeing, maintaining records and reporting any changes, assisting with meal preparation and some household tasks,• Assist other healthcare professionals in delivering quality care to patients.• Maintain accurate and up-to-date patient records and documentation.• Collaborates… Show more ExperienceCARE MATCH ELITE STAFFINGAgency Support WorkerJuly 2023 - Date• Supports patients with personal care tasks such as bathing, dressing, grooming ,oral hygiene , monitoring health and wellbeing, maintaining records and reporting any changes, assisting with meal preparation and some household tasks,• Assist other healthcare professionals in delivering quality care to patients.• Maintain accurate and up-to-date patient records and documentation.• Collaborates with the healthcare team to ensure patients' needs are met.• Demonstrate empathy and compassion in all patient interactions.• Contributes to maintaining a clean and safe environment for patients. • Changing and emptying caterers• Providing emotional support.• Conversed with and understands clients with different communication needs.• Engaged clients in meaningful and pleasant conversation to build positive rapport.• Lift patients using moving and handling techniques to prevent injury and transport them safely.• Established professional boundaries and promotes client independence wherever possible.• Provided personal, social and domestic care and support, adhering to individual care and support plans.• Championed individual right to choice and independence while guaranteeing safety.• Kept up-to-date records and reported concerns for significant health and support needs changes.• Provided care following all appropriate safeguarding procedures and diligently reported all signs of neglect or client mismanagement.• Cares for clients with physical, emotional and cognitive impairments, including Alzheimer's and Dementia. Show less

• Planned and coordinated Joint Tax Board project, integration of single haulage tax into firstmonie platform to reach 774 local government of Nigeria for tax payment resulting in increased deposit. • Recognized by management for firstmonie financial inclusion projects delivering outstanding result with over 700 enrollment that led to increased revenue. • Had the highest scorecard in the Business Development area for three consecutive years. • Led team to meet revenue target for… Show more • Planned and coordinated Joint Tax Board project, integration of single haulage tax into firstmonie platform to reach 774 local government of Nigeria for tax payment resulting in increased deposit. • Recognized by management for firstmonie financial inclusion projects delivering outstanding result with over 700 enrollment that led to increased revenue. • Had the highest scorecard in the Business Development area for three consecutive years. • Led team to meet revenue target for 2018/2022.• Best Business Manager (Agency banking, First Bank North) in year 2019 – 2022. • Best Business Manager, revenue agency banking, Asokoro BDO/North central from year 2018 – 2022• Responsible for developing the business unit to increase sales, market share and customer satisfaction• Supervise activities of retail marketing staff to ensure timely and efficient service delivery to customers• Promote the sales and service culture through coaching, guidance and staff motivation• Ensure achievement of monthly and annual targets• Ensure branch operating cost is within approved budgets• Manage all staff in the team to achieve increased value creation, volume of business and enhanced profitability of the bank• Ensure effective risk asset appraisal, disbursement and monitoring• Provide timely and accurate reports in prescribed formats and intervals• Ensure excellent relationship with operation staff Show less

• Awarded best customer experience Service manager mystery shopping with 91% score.• Led team of 35 to achieve KPI targets and successfully complete assigned task.• Effectively managed and created synergy among various departments• Drive team to achieve branch KPIs• Improved customer experience at branch• Led team to work and achieve results within turnaround time• Supervise activities of team to ensure timely and efficient service delivery to customers• Ensure… Show more • Awarded best customer experience Service manager mystery shopping with 91% score.• Led team of 35 to achieve KPI targets and successfully complete assigned task.• Effectively managed and created synergy among various departments• Drive team to achieve branch KPIs• Improved customer experience at branch• Led team to work and achieve results within turnaround time• Supervise activities of team to ensure timely and efficient service delivery to customers• Ensure effective platform and crowd management in banking hall• Ensure budget discipline and cost control measures• Ensure effective and prompt resolution of customer complaints and operational issues.• Ensure clean books• Ensure security of bank premise• Ensure exceptional service delivery and customer experience• Ensure effective branch operation• General administration of the branch Show less

• Supervised all cash activities, funds transfer, ATM management and collection payment platforms.• Ensure staff efficiency and effectiveness in cash department• Oversaw daily operations to achieve high productivity levels.• Managed 5 ATMs and ensured customer satisfaction by resolving issues.

• Develop and implement policies and procedures to optimize office operations and workflow.• Oversee facilities management, including maintenance of bank premises and equipment.• Coordinate with external vendors and service providers for facility-related services and supplies.• Prepare and manage budgets for administrative operations and facilities management.• Monitor expenditures and identify opportunities for cost savings while maintaining quality service… Show more • Develop and implement policies and procedures to optimize office operations and workflow.• Oversee facilities management, including maintenance of bank premises and equipment.• Coordinate with external vendors and service providers for facility-related services and supplies.• Prepare and manage budgets for administrative operations and facilities management.• Monitor expenditures and identify opportunities for cost savings while maintaining quality service delivery.• Identify potential risks related to administrative operations and implement risk mitigation strategies.• Ensure compliance with bank security protocols and safety measures.• Oversee the implementation and maintenance of technology systems relevant to administrative functions in the bank.• Stay updated on banking software and technological advancements to support operational efficiency. Show less

• Prioritized customer support needs and set strategic directions for department.• Managed customer inquiries and complaints, providing timely solutions and positive experiences.• Maintained excellent client satisfaction by providing in-depth support.• Supervised 6 staff and monitored performance to drive productivity.• Implemented customer follow up to uphold service standards.

• Handled customer financial transactions, maintained accurate records, and assisted with account-related queries.• Assisted customer to clear their cheques

• Acted as the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products or services.• Handled customer complaints, feedback, and requests effectively and professionally, ensuring high levels of customer satisfaction.• Responded to customer inquiries via phone calls, emails, or other communication channels promptly and courteously.• Investigated and resolved customer issues or complaints promptly, escalating complex cases… Show more • Acted as the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products or services.• Handled customer complaints, feedback, and requests effectively and professionally, ensuring high levels of customer satisfaction.• Responded to customer inquiries via phone calls, emails, or other communication channels promptly and courteously.• Investigated and resolved customer issues or complaints promptly, escalating complex cases to higher levels of authority when necessary.• Strived to exceed customer expectations by delivering personalized and efficient service, building rapport and trust with customers.• Possessed in-depth knowledge of the organization’s products, services, policies, and procedures to provide accurate information and advice to customers.• Stayed updated on changes or enhancements to products/services to effectively assist customers and promote new offerings.• Maintained accurate records of customer interactions, transactions, complaints, and resolutions using designated systems or software.• Provided feedback to management regarding recurring issues or trends observed in customer inquiries or complaints.• Collaborated with other departments such as sales, marketing, and operations to address customer needs and resolve issues effectively.• Educated customers on how to use products or services, including troubleshooting tips and best practices t• Met or exceeded established service level agreements (SLAs) and performance metrics related to customer satisfaction, response times, and issue resolution.• Provide insights and suggestions for improving customer service processes, procedures, and systems based on customer feedback and personal observations.• Participated in ongoing training and development programs to enhance customer service skills and knowledge. Show less

• Processed cash deposits and withdrawals for over 300 customers daily.• Organised transfers to move money between customer accounts, between customers, and between businesses