Glory Effiong Email and Phone Number
Passionate about delivering exceptional healthcare and client experiences, I bring a rare combination of expertise in healthcare, telemedicine, and customer service. My career started as a Medical Doctor, where I gained hands-on experience in caring for patients, diagnosing, and treating illnesses. Over time, I have also worked with global companies, helping them solve customer issues, improve satisfaction, and make their services more efficient.I’m now excited to explore telemedicine further, using my medical knowledge and technology to provide healthcare to people no matter where they are. I enjoy taking on challenges, improving customer service systems, reducing wait times, and helping patients get the care they need.Whether I’m offering remote customer support or healthcare consultations, my goal is always the same: to create a positive and lasting impact. I approach every task—whether it’s solving technical problems, advocating for better healthcare, or improving customer relationships—with enthusiasm and a commitment to doing my best.
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Customer Service Support & Success AgentGiggster Aug 2022 - Present- Delivered professional support through live chat, phone calls, and emails to address client issues and inquiries, successfully interfacing with over 5,000 clients and reducing response times from 10 minutes to just 90 seconds. - Collaborated with cross-functional teams for complex troubleshooting, effectively resolving challenging disputes that previously lasted over 6 weeks, while optimizing customer service systems to enhance response times and resolution efficiency. - Oversaw product knowledge management, dispute resolution, and early fraud detection, leading to a reduction in dispute resolution time from 21 days to under 72 hours for 10 hosts, while maintaining a 99% success rate in dispute resolutions over a span of 20+ months. -
Customer Service & Support OfficerIherb, Llc Jul 2020 - Jun 2022- Responded to inquiries and resolved disputes related to sales and product usage, achieving a customer satisfaction rate (CSAT) of over 95%.- Maintained a 90+% progressive KPI rating for 14 consecutive months, demonstrating consistent high performance in meeting customer service goals.- Utilized Zendesk and Bizdesk to efficiently respond to customer requests and inquiries, ensuring prompt and effective communication.- Escalated complex issues to appropriate departments, facilitating timely resolutions and enhancing overall customer experience.- Developed comprehensive product knowledge to provide expert guidance to customers and partners, fostering trust and loyalty. -
Customer Service AgentScentbird Dec 2020 - Dec 2021United States- Responded to customer inquiries via email and delivering support services, achieving a 90+% progressive KPI rating for 12 consecutive months.- Utilized Zendesk to efficiently manage email inquiries, ensuring prompt and effective communication with customers.- Handled escalations by directing complex issues to relevant departments, including technical support, logistics, supervisors, and sales, to ensure timely resolutions.- Processed refunds and returns for customers wishing to return their packages, enhancing customer satisfaction and loyalty. -
Customer Service AgentAuslogics Software Pty Ltd Oct 2019 - May 2020Australia- Responded to customer inquiries via email while resolving basic troubleshooting issues, ensuring timely and effective support.- Processed refunds for damaged or unused software and renewal cancellations, enhancing customer satisfaction through efficient resolution.- Escalated complex issues to the developers and technical team, ensuring that customers received specialized support for more challenging problems.- Provided daily reports and compiled documentation of reported software issues, contributing to continuous improvement efforts within the team.- Collaborated with the call center department by escalating certain issues, facilitating a seamless support experience for customers.- Led general weekly meetings on occasion, demonstrating leadership and effective communication skills within the team. -
Medical DoctorPrince And Princess Hospital Complex Oct 2019 - Mar 2020Lagos, Nigeria- Conducted thorough medical examinations, diagnose and treat various medical conditions, and develop comprehensive treatment plans tailored to individual patient needs.- Provided expert medical advice to patients and their families, ensuring clear communication of diagnoses, treatment options, and potential risks.Worked closely with other healthcare professionals, including nurses, specialists, and administrative staff, to deliver coordinated and effective patient care.Managed urgent medical situations with swift and appropriate interventions, ensuring patient safety and comfort.- Educated patients about health maintenance, disease prevention, and medication management to empower them in their healthcare journey.- Maintained accurate and detailed medical records, including patient histories, treatment plans, and progress notes, in compliance with legal and ethical standards. -
Medical DoctorEl-Yon Clinic Aug 2018 - Oct 2019Calabar- Assisted the Chief Doctor in managing patient care by conducting thorough assessments, developing treatment plans, and providing medical interventions as needed.- Collaborated with head medical personnel to ensure seamless coordination of patient care, facilitating communication among multidisciplinary teams.- Conducted patient consultations under the supervision of the Chief Doctor, providing diagnoses and treatment recommendations while maintaining high standards of patient care.- Participated in quality assurance initiatives, assisting in the evaluation of clinical protocols and contributing to continuous improvement in patient care standards.- Assisted with administrative responsibilities, including scheduling, documentation, and maintaining accurate medical records in compliance with healthcare regulations.
Glory Effiong Education Details
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Crimea Federal UniversityMedicine
Frequently Asked Questions about Glory Effiong
What company does Glory Effiong work for?
Glory Effiong works for Giggster
What is Glory Effiong's role at the current company?
Glory Effiong's current role is Customer Service Professional | Medical Doctor | Telehealth | Driving Client Success & Healthcare Solutions.
What schools did Glory Effiong attend?
Glory Effiong attended Crimea Federal University.
Who are Glory Effiong's colleagues?
Glory Effiong's colleagues are Maxim Berezhnoy, Polina Kavetska, Andrei Vial, Danylo Smahliuk, Tetiana Petrova, Anastasia Nikonova, Mykyta Ozhoga.
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Glory Effiong
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Glory Effiong
Lagos State, Nigeria -
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