Supported the migration of the company's data infrastructure to AWS, achieving significant cost savings. Enhanced team efficiency through Agile methodologies and improvements to the SDLC and PDLC.

Provide technical and development operations support for the flagship product, CoachMe, a mobile and web based team management platform for sports organizations at all levels.

Conducted several operation projects in preparation for the New Store Opening (NSO) at the Carnegie Library flagship location.Leveraged several triage tools to analyze customer device issues and provide the best options available.

Simultaneously oversaw planning, implementation, and tracking of short-term projects with critical deadlines. Worked with diverse teams across various disciplines (Consumer Marketing, IT Support, Digital/Social, Creative, Thought Leadership) to provide recommendations, produce proposals and win business with Walmart, Merck, Hilton, Canon, Sony, ASUS and other global brands.

Advised internal and external clients on effective applications to benefit agency needs. Worked with Global IT teams to aid the integration and migration of agency assets to remote servers in the United States and the United Kingdom.

Supported more than 200 users across two organizations with helpdesk, application and network support. Managed multiple projects for physical office move including coax and fiber lines installation, configured DNS and DHCP servers, BizHub printer installation, and maintained the relationship with George Mason University Information Technology team to ensure transparency and alleviate downtime.

Developed and managed projects and tools that advanced the open parking network for consumers and parking managers. Steered the testing phase of the California Connected Traveler project that provided the motorist with smart parking information prior to reaching their destination along the I-5 corridor. Partnered with University of California-Berkeley transportation team and Federal Highway Administration (remote partnerships) to fulfill detailed project requirements for installs.

Conducted data analysis of gear set delivery to manufacturing technicians and implemented new inventory system that reduced assembly time by 12.5%. Work Design/Quality Testing: Created test specifications for engineers and analyzed results to improve all weather axles for Asia Programs (SsangYong Rexton vehicle).

Assisted with Product Quality Management System (PQMS) training, a web-based tool use for viewing and storing documents in a central location. Analyzed system performance data for server load and utilization and identify peak and off-peak times. Documentation Review: Formatted manuals and other documentation needed to host training modules for participants.