Jonathan Glover Email & Phone Number

Victoria, British Columbia, Canada

Onboarded, trained, and coached a team of 15-20 people to deliver exceptional customer experience in a high volume facility while ensuring that safety was the top priority. Brought experience in previous roles to implement changes for more effective floor coverage and better attention to safety and service. Worked tightly with fellow assistant managers and facility manager / owner to ensure thorough communication and exceptional health & safety, food safe, customer service and team member standards.

Victoria, British Columbia, Canada

Liaised closely with store manager in transitioning sales team to a post-Covid mindset. Saw significant increases in key metrics that were lagging through simple nudges in training and behaviour. Fostered relationships within the team and customer base to strengthen Urban Barn brand.

Victoria, Bc

Jonathan entered the 16 week Manager Training Program and was regarded highly enough upon its completion to become the manager of one of Victoria's busier and more high profile locations...the calibre of location which would rarely be given to an outside hire's first posting. In his short tenure there, Jonathan began tackling the monumental tasks of partner engagement and skill, a cleanliness culture shift, all while dealing with external problems with regards to facilities, supply chain, and communication. Jonathan broke his plan into six month increments, fully expecting everything to come together within 12-18 months. Unfortunately, COVID-19 ended plans prematurely.

British Columbia, Canada

Building on the success of his AGM position, Jonathan turned his attention to being the General Manager of a struggling fitness facility with vast potential. This was an opportunity with many challenges - toxic culture toward change, lack of motivation, and a GM who had not been providing leadership for over a year. While still being able to achieve some success in increasing the profile and participation of Group Fitness and get his location short-listed for Club of the Year (plus shortlists for AGM, Fitness Manager, and GM of the Year), Jonathan doesn't consider this one of his more successful endeavours. Despite this, he managed to take away one key learning - always be true to yourself.

British Columbia, Canada

Jonathan jumped into a position as Assistant General Manager with an eye towards learning and taking a step back to re-evaluate skills learned to date and to have the humility to be open to critiques. This was a much needed re-set that proved to be very successful. The AGM position had just been re-aligned within the company to focus on sales team leadership instead of customer service team leadership. The impact was felt almost immediately with Jonathan driving his team exceed all of their metrics by the second month and not relinquishing that 100% streak until leaving to become GM at another location. Jonathan's drive, passion, and dedication to his sales team and management led to him being one of the 10 AGM of the year finalists (out of ~400 candidates). Indeed, the impact that he made was what led to him becoming GM after only 10 months.

Victoria, Bc

Jonathan was responsible for developing and leading the execution of a local market launch strategy for TELUS, in 30-60-90 day plans. In doing this, he identified and evaluated new initiatives and review existing programs required to support TELUS’s marketing strategies to drive penetration in the target markets. It's unique in that there was a key component of building relationships with key stakeholders both internal and external to TELUS. Jonathan leveraged command of market knowledge to build, secure alignment, and execute an integrated community-centric market(ing) strategy (including multiple programs – cross portfolio, crosschannel, cross function).Jonathan expertly navigated the community landscape and was a champion for a community-centered marketing approach in working with key stakeholders from across the business. Jonathan prepared and executed on market strategy to increase penetration of TELUS products/services in target markets and is responsible and accountable for executing key marketing events. He built and leveraged municipal and local team relationships to inform, shape and steward this market strategy.

Calgary, Canada Area

Jonathan was truly an innovator, entrepreneur and visionary in his role at Tangerine Bank in Calgary. As a 3D billboard for a direct bank, the Café experience fills a unique niche within the company branding experience and Jonathan excelled in the challenge of revamping and promoting the image within Calgary and Alberta.Jonathan utilizes social media and community investment in a way that was extremely genuine and therefore highly effective in increasing the visibility of an online financial institution. Jonathan leveraged his existing contacts and worked tirelessly to constantly build new relationships in order to increase the brand presence and reputation.Jonathan's local insight and relationships proved invaluable in the public launch for the Tangerine Chequing Account, securing Calgary Stampeder's Quarterback Henry Burris as the Calgary ambassador. Unique and engaging events were a hallmark of Jonathan's strategy including annual Stampede BBQs for charity, art auctions, panel discussions, financial literacy/wellness seminars, sustainability events were all part of his local vision for ING DIRECT/Tangerine.Jonathan was instrumental in securing key local partnerships for corporate social responsibility and community investment endeavours. New ventures with the National Music Centre, Vertigo Theatre, Beakerhead, WH Cushing Workplace School, Grow Calgary, Awesome Calgary, Calgary Social Media Breakfast, YMCA and YWCA, Boys & Girls Clubs of Calgary, KidSport Calgary just to name a few helped to put Tangerine in a new light in the Calgary community. On the business side, Jonathan has truly been an example of leadership. Jonathan focused on creating and nurturing a high performing and engaged team who shared his vision and passion for the brand and the company. Jonathan consistently met and exceeded his budget targets, KPIs and employee engagement targets year after year.

Calgary, Canada Area

In a short tenure, Jonathan took an under-performing and disengaged team and produced measurable improvements. His personal approach proved successful in gaining motivated and re-energized associates. Aligning individuals to their strengths, working with internal visual teams to produce more dynamic retail displays and reconfiguring the sales floor to create a better flow for engagement and sales.

Calgary, Canada Area

Jonathan turned his energies to providing excellent leadership and internal/external client focus to one of Canada's premier health and social clubs. Working in conjunction with 10 diverse departments, Jonathan ensured that communications were consistent, on point and always clear. Jonathan and his team focused on rebuilding internal relationships and synergies to in turn provide an exemplary experience to anyone walking through the doors. Taking cues from strategies in five-star hospitality establishments, retail powers and not for profits alike, Jonathan helped create a facility strategy to fine tune the reputation and ensure its standing and reputation in the community and nationally.

Ymca Of Calgary Association Services

Jonathan took the role of Training Director in a new direction with the YMCA of Calgary. Jonathan's first project was a complete overhaul of the on-boarding and refresher training programs used to service the over 800 employees and 900 volunteers for the 6 operational branches. Collaborating with multiple departments and levels of management, Jonathan developed, implemented and trained others to facilitate the new streamlined formats which provided the same necessary information but saved departments tens of thousands of dollars annually. Working in close coordination with the Health and Safety Manager, Jonathan also streamlined the certification tracking process to ensure compliance with municipal, provincial and national codes. This enhancement ensured certifications never lapsed and the teams were always fully functional.Jonathan also revamped the internal education programs for the YMCA of Calgary's annual giving campaign, Strong Kids. In conjunction with department leads, Jonathan developed an engaging and motivational program for the YMCA's employee and volunteer base to ensure their success as ambassadors of the annual program.

Eau Claire Ymca

As Member Services Director for Calgary's busiest and largest YMCA HFR (Health, Fitness, Recreation) branch, Jonathan took charge of a team that was the foundation of the customer experience for the entire facility. Jonathan's leadership and passion for creating the ultimate customer experience helped solidify a top-notch team of over 30 individuals that were dedicated to the YMCA mission, vision and values.Jonathan's contributions included the lowest turnover in 10 years, record membership acquisition and retention levels, a streamlined and cost-effective budget and several internal strategies for organization and client retention.

Calgary, Canada Area

Jonathan's expertise in coaching, leadership, fitness and retail quickly landed him in the role of Manager of the Crowfoot Crossing location of the Running Room. There he used his passion for branding, unique marketing and leadership to build a dedicated team and increase the year over year retail sales by just over 50% and overall clinic participation and "Run Club" by over 200%. This drive and dedication took the location from 30th to 12th in company ranking in just over a year. Jonathan was then picked to spearhead a similar revitalization of the Calgary flagship store in Kensington. Jonathan used similar aggressive yet simple marketing tactics to take his location from 10th to 2nd in just over a year. Jonathan's successful tenure utilized key marketing strategies and passionate leadership.

Diploma, Business Administration - Marketing

Activities and Societies: Student Marketing Club Jonathan earned his Diploma in Business Administration with a specialization.

B.P.E., Physical Education & Psychology

Activities and Societies: Varsity Men's Volleyball Team Jonathan earned his Bachelor's of Physical Education with a minor concentration.

Bachelor'S Degree, Physical Education

Activities and Societies: Varsity Men's Volleyball team, Student Residence building liaison Jonathan completed his first year.

Advance High School Diploma W/ Excellence, Honours In Physical Education

Activities and Societies: Student Union, Cross Country Team, Junior and Senior Boy's Volleyball teams, volunteer Athletic Therapist.