Bankhawk works with tier 1 merchants around the world to minimise the millions typically wasted across banking and payments contracts while simultaneously developing leading payment acceptance strategies

• Assisting merchants to pursue claims/litigation against Visa/MasterCard for damages related to historic interchange fees. Currently working to bring together a group of 30-40 merchants in a group action.• R&D of new commercial opportunities in areas of PSD2, acceptance rate optimisation, fraud & chargeback optimisation and omni-channel solutions.• Delivering training and mentoring to other consultants in the acquiring/PSP domain.• Contributing to content and strategy of leading retail payments conference.

CMSpi is a unique business, helping merchants with strategy and supply chain optimisation in any area of payment acceptance such as credit/debit card processing and physical cash management. The results are usually significant top and bottom line improvements.My role included:* Focusing on the most strategic clients or those with the most complex payments requirements including multi-country, cross-border and multi-channel merchants.* End-to-end procurement of payments-related services for international tier 1 merchants with budgets up to £50m, including solution development, sourcing, bid-analysis, negotiation and contract management.* Assistant head of cross-functional “knowledge” team, responsible for thought-leadership, knowledge sharing, pre-sales, product/market development and employee training and development.* Contributing to CMSPI quarterly magazine, delivering expert insight, opinion and analysis of the payments industry to merchants globally.* Developing innovative dashboard solutions for clients using PowerBI, providing actionable insights from large amounts of payment transaction data, often surpassing reports available from payment processors directly.* Identified and developed new product to optimise transaction costs for US merchants, often resulting in multi-million annual savings per merchant, compared to “best-in-class” solution offered by top-10 global acquirers.* Conducting industry and market analysis, vendor and competitor analysis shaping marketing and client engagement strategy.* Identifying and delivering organisational change to improve internal strategic management processes, productivity, enhance learning and knowledge sharing and product/market expansion.Some client testimonials from projects I led or was involved in:https://cmspi.com/nam/testimonial/pizza-hut/https://cmspi.com/nam/testimonial/tops-friendly-markets/https://cmspi.com/nam/testimonial/marriott-hotels/https://cmspi.com/nam/testimonial/asos/

Overall responsibility for delivery of over 70 consultancy projects per year, identifying and delivering tens of millions in cost savings for tier 1 and 2 merchants. Projects include outsourced procurement, solution development technical and financial business case development, market entry strategy and bespoke advisory work in international payments.Other responsibilities:* Using in-depth insight an analytics to identify new commercial opportunities for clients.* Key account manager for several strategic tier 1 clients.* Successfully guided and led analyst team during expansion period where output tripled due to productivity improvements and increased capacity.

Graduate position with CMSPI, providing business analysis, project management support to consultant team working with the UK's top merchants. Helped to transition CMSPI from UK-based cash-centric consultancy to genuine international payments consultancy.