Gabriele Lower Email & Phone Number

United States

Wyomissing, Pennsylvania, United States

Wyomissing, Pennsylvania, United States

Exton, Pa

- Collaborated with eCommerce and sales teams for online customer solutions- Evaluated and supported a variety of online catalog requests initiated by sales and/or customers- Created framework for the catalog in the MyRicoh environment- Managed catalog projects from initiation to implementation- Uploaded catalogs to various Procurement systems such as Ariba, Coupa, BeNeering- Provided training as needed to customers and sales teams- Daily working relationship with third party catalog provider, ensured they have what they need to attain their SLAs to Ricoh- Worked with internal resources to obtain product details and images for online catalog management- Validated and UI Tested online catalog prior to direct customer deployment- Identified opportunities for process enhancement and coordinated with appropriate resources on the - eBusiness operations team for process refinement- Adhered to deadlines in a high-pressure environment, troubleshooting and problem solving

Malvern, Pa

- Support Area Managed Services Analyst through the preparation of pricing for Managed Document Services new and expansion opportunities.- Assists Area management in developing effective sales strategies and pricing models.- Subject matter expert relative to the MDS Stages and Offerings, inclusive of the Supplies, Service, Labor, and Ricoh TRAC Solution components.- Serve as a subject matter expert relative to the Ricoh MDS program’s pricing modelsassessment tools, pricing tools, post sale assessment/inventory services and related MDS processes.- Utilize MDS National Deal Desk Pricing tool and other appropriate tools to prepare price quotes for new and expansion MDS opportunities.- Perform administrative functions associated with the maintenance of the MDS National Deal Desk Pricing tool and related data such as updating equipment service pricing and supplies pricing.

King Of Prussia, Pa

- Maintained relationship with Business Development group in charge of disbursement of Vendor Credits.- Kept current on Vendor Supported Programs; subject matter expert on profitable strategies.- Worked closely with sales teams and devise pricing strategies to maximize customer retention.- Advised sales reps/managers of beneficial course of action to maximize support.- Reviewed customer eligibility for vendor supported pricing and submit vendor registration request if applicable.- Analyzed potential sales and research opportunities to capture additional funding support from HQ.- Processed additional funding requests to HQ.- Consolidated and processed Vendor Credits worth 250k to 400k on a monthly basis.- Liaised with HQ in Malvern, leasing group in Macon, GA, and Billing group in Glastonbury, CT.- Analyzed P&L for accurate accruals of Vendor Credits as well as Journal Entries. Captured missed credits.- Worked with Order Management to ensure deals are validated for correct pricing to minimize Area losses.- Converted cost of goods pricing sheets to rep floors and distributed to sales staff as needed.- Reviewed daily report of deals currently in the system to ensure a valid registration is utilized or a non-registered customer is linked to a valid registration to ensure vendor credits are captured on the backend.- Scheduled educational training session with sales teams as appropriate; presented at meetings. - Extensive use of Microsoft Office 2007, Oracle, Concur, and IKONICS (3rd Party Lender).- Minimal to no supervision.- Maintained highly confidential and sensitive information and take appropriate measure of safekeepin

King Of Prussia, Pa

- Provided extensive customer service for internal and external clients. - Point of contact for several major accounts clients such as the University of Pennsylvania and UPHS.- Facilitated problem resolution of customer issues and determined appropriate course of action and/or escalated as needed. Resource for complex issues.- Subject matter in resolving billing issues and maintaining customer satisfaction. - Provided administrative support to sales representatives to maximize productivity.- Utilized internal company applications such as IKONICS (3rd party Lender), Web-CLAS (Credit Applications), OMD (Order Management), e-Ikon (Internal Document Sharing), and CLAS (IKON Credit Application) proficiently.- Participated in executive management meetings to discuss and resolve business issues and needs.

Bachelor Of Business Administration (Bba), Business Administration And Management, General, 3.85

Associate Of Science (A.S.), Business Administration And Management, General

Activities and Societies: Phi Theta Kappa