Gordon Ray Email & Phone Number

Brooklyn, NY, US

Top of leaderboard out of 15 sales representatives in booking and holding meetings, trailing 125% of quota for Q4'22.Accelerated business as an independent contributor, becoming top of the quota leaderboards for the quarter.Partnered with 5 AEs to define their needs and share leads that were qualified based on their sales goals, leading to 75% of new.

Menlo Park, California, US

Exceeded Q4 FY’21 daily sales activity expectations of over 200 cold calls, email nurture campaigns, and social media outreach by 25%, demonstrating the fine-tuned ability to juggle competing priorities efficiently. Sourced qualified leads via top verticals and social media, used to create tailored outreach campaigns that produced and delivered qualified.

San Francisco, California, US

Served as the sole SDR booking appointments for 2 AEs while defining a process to engage SMB/MM accounts and a more strategic approach with ENT/STRAT accounts.Established new business opportunities by setting up introductory cold calls and emails to targeted businesses and identifying buying triggers and personas, resulting in a 1:40 conversion ratio of.

Austin, Texas, US

Managed and grew the largest book of business representing $400k in ARR, onboarding 10+ individual employers groups to the benefit enrollment program. Created customer success plans with steps for brokers to save time loading data and insurance plans when developing their online enrollment systems, which increased product adoption, ROI, and service.

Irvine, CA, US

Pivoted through multiple roles and projects, including a temporary assignment as PR Associate, 2017 - 2018, supervising CRM testing pilot teams, peer coaching, and onboarding/training new hires. Coached a 20-member customer service team to achieve 88% CSAT, 98% FCR, and 87% SLA within 24 hours.Mentored and coached 100 employees through personalized.

Irvine, CA, US

Managed 30 outlets in the media bullpen and all aspects of access, interviews, photography/film, and press releases to drive public interest in league activity, producing 10 publications and 1 million media impressions.Defined a receiving process for high-value investors with $1M to $5M cash investments to build a league franchise as well as for Media and.

Irvine, CA, US

Responsible for personal monthly and quarterly KPI metrics relating to productivity, customer satisfaction, and first contact resolution.Personally addressed customer issues relating to a suite of global game services, such as account administration, technical support, account security, payment, and general product questions.Supported the launch of six AAA.

Deerfield, IL, US

Interacted with Store Management across 6500 stores in United States and Puerto Rico to ensure timely resolution of store issues involving Merchandise and Advertisements.Assisted with the creation of basic automation macros within AS/400 system to reduce time spent by representatives on common tasks.Created policy and troubleshooting documentation to.