Gillian Steele Email & Phone Number

Burlington, Massachusetts, Us

Burlington, Massachusetts, Us

Burlington, Massachusetts, Us

- Provide desktop support to software development organization using phone, email, Service-Now, and in-person for office and remote employees.- Complete new user provisioning process including new computer deployment using Symantec Altiris, create Active Directory user account, create Exchange email address, and deploy desk hardware.- Issue RSA tokens for VPN access.- Issue PINs for Good for Enterprise to activate Good application on mobile devices.- Provide new hire orientation- Work closely with our vendors for new equipment and software- Work with Macs, PC's, Android and IOS devices - Create new Distribution Lists and and shared mailboxes

Provide support to numerous companies. Train new hires, and assist junior staff members with questions. Create documentation for the Knowledge Base. Support over the phone, email and in person.

Provide support to numerous companies, their network and staff. Work with the NOC when needed. Work on Crystal Reports for monthly reports. Train new hires. Support over the phone, via email and in person.

Provide first-level phone support for over 2,000 users.First person to respond to all calls that come in to the help desk.Configure new desktops and laptops for delivery. Conduct new-hire training every Friday.Set up Novell Accounts and email for new users.Compile inventory, order new hardware and configure new hardware.Code all the bills for payment.Create spreadsheets for all the bill payments.Order equipment and parts from CDW and other VendorsWork closely with the users in the Administration Building.

Beverly, Ma, Us

Interacted with dealership employees on a daily basis via email or telephone.Set up Internet feeds to be sent to Car Dealership and different auto malls.Worked closely with GoDaddy.com for web site set up.Ran reports through Reynolds or ADP.

Washington, Dc, Us

Interacted with a variety of customers on a daily basis, including answering service calls and conducting in-person service visits.Installed new hardware, such as power supplies, hard drives, and other peripherals, and assisted with new hardware allocation, including ghosting machines and setting users up on the network.Set up new user computers and assisted in moves to different locations.Assisted with printer repairs and troubleshooting.Worked closely with other technicians and provided feedback and helpful tools.Served as software lead technician.Provided Palm Pilot support (only person able to provide this support in department).

Interacted with clients on a daily basis, including communicating via phone, Web and in person.Configured database of calls answered at the Help Desk.Provided AV support for doctors' meetings.Worked in the Data Center assisting in backups and programming.Provided educational slides when teaching new employees software.

interacted with clients on a daily basis regarding new orders, determining the best products and/or vendors to suit their needs, and providing quotes. Assisted outside sales teams and regularly constructed spreadsheets of customer histories to keep office updated.; As Loan Servicing Representative, responsible for funding new mortgages and managing attorney charges, setting up equity payments, assisting several customers simultaneously with account inquiries, and performing various administrative duties.

Bs, Computer Technology

Bachelor Of Science, Computer Technology