ALVARIA Contact Center Enterprise Solutions - cloud, on-premise or hybrid.ALVARIA CX SUITE - Turn your customer experience into a competitive advantage. Communicate on the channel they prefer, in compliance, with automation and insights.Voice AgentSuperior contact center inbound and outbound voice interaction managementOmni AgentUnified contact channels — voice, email, web chat, SMS and social, all through a single, modern agent UIAutomated AgentCustomer convenience and control with automated self-service via modern IVR and digital bots and assistantsCompliant OutreachSophisticated dialing options and compliance controls to drive high-touch service, personalized campaigns and precision-targeted collectionsFraud DetectionLeverage consumer behavior data, device location, and voice biometrics to identify and act on fraudulent interactionsWorkforceAward-winning call center workforce management – superior forecasting, scheduling and trackingEmployee Experience (EX)Elevate employee engagement with quality management, performance management and game mechanicsMobile AppEngage and connect agents on-the-go with mobile applicationsReal Time OptimizerAI-powered Intelligent Automation to improve productivity, agent engagement, and customer satisfaction

Our contact center and debt collections technology empowers clients to take control of compliance, business analytics, call center operations, real-time speech analytics, and payments.IPACS: Compliance Management SystemIPA: Business Analytics DashboardsICAP: Call Center Speech AnalyticsIConnect247: Collection Resolution AppSonicView: Call Recording PlatformSurefire Data SolutionsProvana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience for the contact center and debt collection industry. The combination makes Provana the perfect partner to help your organization increase profitability, improve performance and exceed expectations.

Noble merger with AspectReceived better offer to move to Provana.

Became Alvaria with merger of Noble and Aspect.Free Business Assessment!Compliance & Performance can work together!Review my profile above for your free Business Assessment.Alvaria has been helping contact centers with 1,000's of clients worldwide by implementing unified contact center solutions inclusive of:• IQ suite of Analytic Tools that have seen 100% increase in RPC’s• Inbound 100 -100% Inbound, 100% Complete, 100% Uptime SLA (nobody else offers this)• ACD/Universal Queue: Voice, E-mail, SMS, Web & Social Media• Configurable Predictive Dialer with 7 pacing methods• CTI Agent Desktop – Customizable agent scripting, capable of integrating with existing CRM• Real-time Reporting within Management Module Accessible on Premise and Remotely• Digital Recording: Voice & Screen Capture, Robust QA feedback & Training• Real-time & Historical Speech Analytics• Workforce Management & Optimization• Gamification and Learning Management• Salesforce.com Integration• Patented TCPA Compliance SolutionAlvaria offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, and workforce management.

Murray Realty Team is based in Scottsdale Arizona. We encompass a talented group of preferred associates, who will always pick up the phone night or day to answer any questions or concerns our valued clients might have. Our specialties include helping buyers purchase homes with no money down by qualifying for down payment assistant programs, Zero Risk Listing with our Zero Percent Commission where we never lock you into a long term contract. FIRE us anytime!I have been buying, flipping, renting and working within the real estate industry since 2006.

The West Chapter mission is to provide a local forum through which call center practitioners can unite to promote education, professionalism, compliance and goodwill in the teleservices industry and within member companies through a variety of events focused on enrichment, networking, and sharing of best practices.The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use an omnichannel approach to engaging their customers. For both business to business and business to consumer driven organizations, these channels include contact centers, email, chat, social media, web and text. While our Association was founded on contact center operations, the technology that fuels these businesses has advanced. We recognize that the digital transformation has forever changed the way in which our member companies engage their customers. We are passionate about growing businesses by improving the customer experience at the point of engagement.A core mission of PACE is to proactively balance industry best practices with current regulatory concerns around engaging customers. PACE is the only Association that has a complete Regulatory Guide that has become the industry standard when you want to know about Federal and State regulations. Our mission is as follows:We will enhance the ability of our members to provide outstanding customer engagement solutions in global omnichannel contact center environments through:• Contact center advocacy• Programs for sharing industry best practices and advancing professional education• Meaningful and productive networking opportunities and events• And, compliance guidance and accreditation, including increasing global regulatory awareness

dvsAnalytics is a leading provider of enterprise workforce optimization software that enables organizations to improve their contact center performance while enhancing the customer experience. The company’s EncoreTM Suite includes comprehensive applications for call and screen recording, 360° quality management, desktop & speech analytics and workforce management. As VP of Sales and Markeing / SaaS Solutions, I worked with the executive team to develop an initial strategy for the dvsAnalytics SaaS offering called Encore Cloud. I was also responsible for the enhancement and release of the website as well as the marketing and sales materials for the Encore Cloud SaaS offering. I was also responsible for building brand awareness with focus on website traffic growth utilizing AdWords, LinkedIn, Twitter, trade shows, email and telephone based campaigns. Additionally, I lead the creation and sales team implementation of Salesforce best practices to fully utilize the tracking and performance the CRM tool. Finally, I implemented a campaign-based tracking process so all marketing and sales efforts could be traced from initial concept through the entire sales process to closed opportunities.

NobelBiz is a world-class provider of telecommunications, software and customer engagement solutions. Our product lines include performance routing tools, hosted cloud based solutions and state of the art reporting platforms that are revolutionizing contact center decision making. Together with our extraordinary attention to service, NobelBiz has earned a solid reputation with hundreds of clients based in the US and internationally.As the Executive VP for NobelBiz, I was responsible for developing and initiating rebranding and implementing new sales and marketing strategies with pipeline, tracking and closing techniques. The following are a few examples of the more notable initiatives:o Multiple Webinarso Trade Show Presentations o Speaking Engagements and Leadership Summits o Industry Awardso Product Videos These efforts eliminated waste, and within 120 days sales revenue exceeded year-over-year benchmarks, restoring order and establishing the foundation for growth. The sales strategy development included the Implementation of product videos to reduce the sales cycle and cost due to long demonstration times. I also developed the use of video-based presentations for hosted/cloud solutions and created concepts and scripts.Because of my research, negotiation, creation of strategic partner relationships and sales team training closing times were reduced by 60% and engineering costs by 52%, virtually eliminating in-person demos. Today this is an SOP for sales engagement. Furthermore, I was responsible for the creation of international strategic planning to streamline delivery and optimize development, QA and support. The result of this new plan improved availability and code production by 40%, reduced operational expenditures by 50% while maintaining continuity.

NobelBiz is a world-class provider of telecommunications, software and customer engagement solutions. Our product lines include performance routing tools, hosted cloud based solutions and state of the art reporting platforms that are revolutionizing contact center decision making. Together with our extraordinary attention to service, NobelBiz has earned a solid reputation with hundreds of clients based in the US and internationally.In my role as CEO/President at NobelBiz ICE, I was responsible for startup growth. In this position, I was challenged to build a new company focused on hosted/cloud based solutions for the contact center industry. I created the team, infrastructure and strategic market capture plan. I also provided leadership for the team that developed software, operational structure and support services establishing the baseline. Within the first year of release we achieved sales trajectory and quadrupled sales the following 12 months. This delivered a new business with a stable, predictable revenue stream pacing at 100% CAGR. I was also responsible for creating international strategic alliances with a UK company to implement a hosted enterprise solution that would enable NobelBiz ICE to penetrate Fortune 150 customers. In this role I targeted, penetrated, presented and secured nearly $1M in recurring annual contracts with Fortune 150 companies. This established brand recognition and established a foundation for growth in the Fortune 500 channel.

Noble Systems Corporation is a global leader in customer contact technology, offering the industry's most comprehensive and cost-effective technology platforms for Unified Communications, Business Process Management and Analytics. Our solutions for sales, collections, and customer relationship management enable companies to make more contacts, improve efficiencies, and increase revenues.As the VP of Hosted Solutions, I was called upon by Sr. Management to develop and implement the product line expansion. Despite change-resistance I created and evangelized a strategy to create a Noble Systems Cloud Division. This drove $2M in new revenue and established a growth trajectory. Multiple best practices for product development were identified and adopted as Standard Operating Procedures (SOP).

As CEO and President of Data-Tel Info Solutions, for the the first five years worked a full-time job and then founded, led and managed this premise and hosted/cloud solution from startup to successful sale with no outside investment. In these efforts, I assembled and led development teams, operations, sales and marketing.I was first-in-industry with a complete Hosted/Cloud solutions that led to 3 years of sales growth at 210% CAGR and ranged from 70% to 80% gross margins and a successful sale to a larger competitor. I was also responsible for the creation of eNEWS trends for the Call Center and presented this leading edge technology at trade shows and business groups. Additionally, I applied for and won many industry awards. Other accolades include:•International Expansion: In an effort to increase revenue and expand on our International presence, I researched and identified target countries; developed relationships to gain introductions into targeted countries; presented at trade shows, and worked with foreign governments. We opened offices in the Dominican Republic, the Philippines and partnered with a re-seller in Australia. •Operational Optimization: Under my leadership we implemented multiple strategies to educate customers on product use to optimize performance. Over a period of 30 days, we created a website replication of the products with videos in every menu option, introduced an optimization document and established live demonstration webinars. This reduced support calls 40%, nearly doubled customer satisfaction, reduced staff by 30%, cut sales cycles by 74%, reduced cost per acquisition by 21%, achieving ROI in 4 weeks.•Acquisition Excellence: I was able to identify shortcomings in the market for collections and enterprise contact center industry. I researched, identified, approached, negotiated and acquired Geffen Enterprises. This strategic decision allowed Data-Tel to acquire Fortune 500 name brand companies and realize ROI in 1 year.