Lucas Goh Email and Phone Number

Internal Audit• Lead and execute internal audit projects, including risk assessments, process evaluations, and Sarbanes-Oxley compliance audits.• Identify control deficiencies and operational inefficiencies, develop recommendations, and collaborate with management to implement corrective actions.• Provide advisory services to senior management on risk management, internal controls, and regulatory compliance matters.Sarbanes-Oxley (SOX) Compliance • Managed and coordinated Sarbanes-Oxley compliance initiatives, ensuring alignment with regulatory requirements and industry best practices.• Conducted risk assessments, designed test plans, and performed testing to evaluate the effectiveness of internal controls over financial reporting (ICFR).• Facilitated management's assessment process and coordinated with external auditors on SOX compliance matters.

• Conduct market research and analysis to identify emerging talent trends and develop targeted recruitment strategies, specifically in the fields of digital marketing, technology and consultancy. • Utilize various sourcing channels, including online platforms, professional networks, and referrals, to identify and engage with over 200 high-calibre candidates each week. • Build and maintain over 50 strong pipelines of qualified candidates per day to meet the ongoing hiring needs of our clients.• Identified and sourced for over 40 newly funded start-ups as potential leads as clients. • Planned and executed a branding campaign for Resubae x StartupBreed.• Perform the full recruitment cycle, from sourcing, interviews, negotiation and selection for potential candidates.

• Established and prepared project plans, project milestones, and deliverables• Managed implementation of project daily and helped escalate and discuss any projects challenges while working on resolutions• Analyzed and documented requirements by liaising with stakeholders and the Singapore Contact Centre Team• Manage operational costs for projects and events within Consumer Operations Singapore.• Maintain staff engagement programs and achieve at least an 85% employee engagement score.• Spearheaded the rollout of the Virtual Desktop Infrastructure (VDI) in Consumer Hotline Singapore. • Completed User Acceptance Testing (UAT) for VDI rollout 3 months before deadline. • Managed and work closely with internal and external stakeholders to ensure projects are executed timely to meet and exceed specifications and requirements. • Defined project resources, performance reviews and post-implementation evaluations

Internship program as part of Singtel's Customer Experience Cadet Scholarship. Field Delivery Operations - Consumer Singapore• Technical installation and restoration of Singtel’s products and services. • Analyse fault trends and propose business improvement and optimisation processes to management.