Michael Gluckman Cissp Email & Phone Number

Huntington Station, Ny, Us

Reston, Virginia, Us

Provide cyber security oversight of day-to-day operations, ensuring the security posture is sustained and the residual level of risk is always at an acceptable level. Align information assurance activities to the NIST Risk Management Framework (RMF).• Lead projects, security control assessments and contingency plan testing activities for several systems categorized as moderate and high.• Support numerous cloud-based systems in Azure, AWS and on-premise configurations.• Configure compliance and vulnerability scanning including automated report generation and distribution. Prioritize and coordinate remediation activities of identified vulnerabilities based on criticality and exploitability.• Produce detailed and executive level reporting for the CIO, system owners, authorizing officials and information assurance leaders.

Manassas, Virginia, Us

Developed and lea\d programs providing professional and managed services to clients.• Drove establishment of a managed SaaS offering for a secure communication and collaboration platform in AWS.• Perform high-touch, service delivery management activities for large customers.• Managed customer engagement ensuring expectations and contract terms are exceeded.• Supported sales and engineering teams in the development and presentation of responses to complex bids.

Hicksville, New York, Us

Led engineering, delivery and operation of enterprise voice, data and video networks. Executed a ~300 location network refresh replacing obsolete and vulnerable infrastructure while enhancing connectivity and resiliency. • Delivered multi-million-dollar cost saving and service improvement initiatives including data center consolidation efforts.• Resolved outstanding internal audit and regulatory findings by eliminating vulnerabilities, standardizing device models and configurations. Selected and implemented new firewall rule management tools and processes.

Melville, New York, Us

Responsible for all facets of technology and information security leadership for this SMB luxury home goods retailer spanning strategic planning, application development and engineering through to delivery and daily operations.• Completed detailed risk assessment, developed a prioritized technology roadmap/budget and initiated ITIL practices• Stabilized and secured environment during executive transition and organized access and identity management processes• Reinforced technology infrastructure and enhanced security controls achieving PCI compliance

Mclean, Va, Us

Engineer and deliver horizontal infrastructure and connectivity solutions aligned with development and line of business roadmaps. Member of the Incident Response and Community Services teams.• Led effort to engineer and deploy 850 public wireless hotspots and 4,000 tablets in locations across the US. Supported achievement of business objective to drive customer engagement to new models. Drove RFP, pilot, supplier and product selection, final delivery and operationalization of the support model.• Recruited and developed teams including product owners, scrum masters and system integrators aligning on Agile methodologies. • Oversaw non-production system recovery event leadership. 300 systems were rebuilt after a high-severity storage incident.• Serve as local lead for community services and member of Long Island Community Service Council.

Mclean, Va, Us

Enterprise responsibilities supporting 40,000 clients on platforms such as video conferencing, unified communication, internal wireless, VPN, audio conferencing and the MS Office suite.• Piloted and deployed integrated roadmap for technical convergence of desktop video, professional voice and chat functions with external connections for customer and supplier engagement.• Integrated and standardized 400 video endpoints consolidating support models, reducing cost and complexity.• Led team to drive new standards for technical infrastructure in branch, campus and professional offices that led to reduced expenses and improving user adoption.

Mclean, Va, Us

Built and led teams that executed acquisition and general network engineering and delivery activities. Standardized technologies such as MPLS, VoIP/SIP, network encryption and cellular broadband at 1,000+ locations.• Headed network integration of voice and data networks for ING Direct and HSBC’s US Credit Card acquisitions. Drove IT infrastructure engineering and integration for a 2,500 seat call center in the Philippines.• Reduced costs and improved availability by collapsing disparate infrastructure onto enterprise network platforms eliminating redundancies and leveraging new technologies for two major regional bank acquisitions.• Consolidated networks, practices and associates. Led command center coordination for integrations. Transitioned problem, incident, problem, change and configuration management functions.

Mclean, Va, Us

Provided management of business applications, distributed computing, storage, web, and data networks. Drove acquisition related integration activities. Designed and built new satellite data center. • Led disaster recovery planning effort assessing systems and applications by criticality. Developed recovery point and time objectives. Implemented technical solutions to meet recovery objectives.

Built a global service organization and infrastructure to support this newly created telecommunications company. Directed IT Services, Web and Application Development, Telecommunications, Property Management, and Business Continuity teams. Organization was distributed across four continents supporting internal users in 19 countries.• Developed a 130,000 sq. ft. Data Center, Hosting, Customer Service, and Network Operations Center.• Centralized and branded internal help desk for technology and property incidents and service requests.

New York, Ny, Us

Managed diverse technology groups for one of the world’s largest securities broker-dealers. Functions included: Systems and Network Engineering, Telephony, Systems and Database Administration, Business Continuity, and Capacity Planning. Led 80+ staff with budgetary responsibility for $60M in expense and $56M in capital. Developed and managed system administration and database management functions supporting mission-critical services on multiple platforms including UNIX, NT, Oracle, SQL and Sybase.• Built new capacity planning and performance management function enabling trending, reporting, and SEC regulatory compliance• Led team that re-negotiated a three-year, $35M carrier agreement resulting in annual savings of $3M.