Amanda Bagalacsa Email & Phone Number

Ottawa, Ontario, Canada

January to June 2021, August 2022 to present- Lead and facilitate diversity, equity, and inclusion initiatives to assist management in the elimination of systemic barriers by ensuring compliance with the organization’s policies and procedures and provincial and federal regulations and legislation.- Contribute to strategic planning and program and policy development that respond to and reflect the diverse needs and priorities of employees and the community.- Support corporate and departmental diversity and inclusion initiatives from concept to implementation.- Monitor, evaluate, and recommend improvements to diversity and inclusion plans, programs, and services that promote a respectful and inclusive workplace and a workforce that is representative of the people it serves.- Research, report on, and analyze the organization's diversity-related workforce and training data to identify trends, interpret assessment results, and convert findings into action plans for various initiatives.- Advise and deliver coaching to senior leadership, human resources staff, key stakeholders, and all employees to embed diversity and inclusion principles and practices into the organization’s activities and encourage cultural change.- Consult and coordinate with internal stakeholder groups and external community partners on projects.- Communicate effectively, both orally and in writing, to all levels within the organization and with representatives of community groups and organizations.- Provide comprehensive information on diversity, inclusion, equity, and human rights to diverse audiences.- Display sensitivity, understanding, and commitment to human rights, discrimination, equity, and Reconciliation issues.- Co-founder and co-lead of the Asian Heritage Affinity Group, member of the Diverse Employees Network and women.net Affinity Groups.

Ottawa, Ontario, Canada

- Coordinated and wrote, reviewed, revised, and proofread departmental responses and updates to audits, Access to Information and Privacy (ATIP) Act requests, and Fraud and Waste Hotline reports.- Liaised and collaborated with departmental specialists, subject matter experts, stakeholders, and management regarding sensitive and confidential information.- Tracked, monitored, and followed up on outstanding items, and reported on progress to ensure adherence to deadlines.- Wrote, proofread, and edited documentation and provided project management and support for department-wide projects and initiatives.- Analyzed, disseminated, and coordinated feedback of Human Resources-related information to and from the Transportation Services Department, such as staffing requests, the 2021 Employment Equity Action Plan, updates to the Workplace Violence and Harassment Policy, and the new COVID-19 Digital Self-Assessment Survey tool.

Ottawa, Ontario, Canada

May 2014 to January 2015, October 2015 to June 2020- Acted as the primary support for Diversity and Inclusion, Organizational Development and Job Evaluation, development plans, and HASTUS.- Acted as the secondary support for the SAP e-Recruitment and Training and Events modules, Parklane, and Winshuttle.- Provided analytical support through audits, review, guidance, and resolution of SAP/HR-related issues and requests by the department, internal clients, provincial and federal bodies, and other external groups.- Prepared functional specifications for new requirements and enhancements, and completed comparative and regression testing on a regular basis.- Produced corporate reports, ad hoc queries, and other information from various systems, as required.- Reviewed all reporting to develop efficiencies where possible while ensuring data accuracy and integrity.- Developed, coordinated, and provided training to Human Resources staff and SAP/HR users, as required, on basic system functionality, upgrades and changes, and new modules.- Met with clients, as needed, to discuss past and current processes, areas of improvement, possible efficiencies, and implementation of automated solutions.- Supported colleagues with other projects through analysis and input, such as training sessions and catalogue management, recruitment campaigns, role and authorization reviews, data management and validation, and PeopleInsight data extracts.Accomplishments and Special Projects:- Liaised with Diversity and Inclusion, Information Technology Services (ITS), and MFIPPA to automate the self-identification survey.- Continuously collaborated with Public Works and ITS to review, test, and develop proper processes to resolve issues with development plans.- Successfully implemented the 2018 SAP HANA upgrade as the Human Resources testing lead, as well as held ESS/MSS usability focus groups and documented all HANA and Ozone differences for change management and communication.

Ottawa, Ontario, Canada

Staffing Officer, Technical Applications (August to October 2015):- Investigated and analyzed all recruitment and staffing technical issues to resolve or escalate, if necessary.- Created and maintained technical process documents and reference material on Ozone.- Audited technical data and created and/or requested recruitment and staffing reports.- Took the lead role on system-related projects, such as LinkedIn and other job board reviews, as well as Ottawa.ca and Ozone content.Staffing Officer, Outreach (June to August 2015):- Coordinated with internal and external partners to develop and implement targeted outreach strategies for “difficult to fill” positions and to attract and retain qualified and diverse candidates.- Attended relevant community events and delivered presentations to external clients on how to create an online profile and apply to competitions through e-Recruitment, and general City of Ottawa job information.- Acted as the key contact for career fair participation, coaching events, and other outreach initiatives.Staffing Officer (March to June 2015):- Developed collaborative working relationships with internal resources and external agencies through competition file reviews, ongoing, effective communications, appropriate feedback, recommendations, and follow-up.- Guided and consulted with hiring managers throughout the recruitment process to understand their business needs and support their talent acquisition through: • the planning and implementation of recruitment strategies; • job posting and advertising; • screening and applicant pool development; • requisition and applicant tracking; • selection support, such as interview questions and techniques and assessments; • onboarding and orientation.- Analyzed staffing information and provided detailed reports including analysis, tracking of trends, and recommendations on staffing activities for assigned client groups, as requested.

Ottawa, Ontario, Canada

September 2012 to May 2014, January to March 2015- Fulfilled e-Recruitment Administrator responsibilities that included but were not limited to: • providing technical support as the centralized point of contact for the Recruitment and Staffing Unit;leading and holding one-on-one coaching and group training sessions; • writing procedural documents and supplementary documentation for system development, enhancement requests, processes, procedures, guidelines, and presentations; • monitoring system operation and functionality, investigating all issues to troubleshoot, document, and triage to appropriate channels, and testing system updates to ensure usability; • reporting on statuses and statistics of competitions; • maintaining users’ roles and access, requisition support teams, application questions, questionnaires, and competition process templates; • using SAP to fulfill manual processes, including posting the Successful Candidates List monthly and specialized competition postings on behalf of headhunting agencies.- Maintained external job postings and the City of Ottawa company page on LinkedIn.- Fulfilled Human Resources Assistant responsibilities, as required.Accomplishments and Special Projects:- Designated representative of the Service Ottawa HR Automation Projects from 2012 to 2014, testing updates and fixes to the e-Recruitment tool, such as onboarding.- Helped direct and coordinate the City of Ottawa’s 2013 Summer Student Employment Program.- Led internal, refresher training sessions for 150+ hiring managers and delegated hiring managers of Parks, Recreation, and Cultural Services on how to access and navigate the e-Recruitment tool, manage summer competitions and inventories, view candidate information, and complete hiring activities.

Ottawa, Ontario, Canada

- Provided administrative support and fulfilled e-Recruitment Administrator responsibilities, as listed above.- Paid strict attention to detail and accuracy in competition posting and file management, information verification, record keeping, file creation, electronic and paper-based filing, and generating status reports.- Liaised with community members and partners, participated in external opportunities for City recruitment, and implemented departmental diversity plan initiatives through career fairs, kiosks, and presentations.Accomplishments and Special Projects:- Helped direct and coordinate numerous aspects of the City of Ottawa’s 2012 Summer Student Employment Program, including acting as a key contact, corresponding with internal clients, gathering and consolidating data, and managing competitions manually and electronically.- Led internal, hands-on training sessions for individuals and client groups on how to access and navigate the e-Recruitment tool, manage competitions, view candidate information, and complete hiring activities.- Led external, introductory group training sessions and delivered presentations for community groups and at events, such as the Mamidosewin Aboriginal Student Centre and AccessAbility Day 2011 for persons with disabilities, to demonstrate how to create an online profile and apply for competitions using the e-Recruitment tool.

Ottawa, Ontario, Canada

- Planned and delivered accessible virtual and in-person events in partnership with local businesses and organizations.- Promoted local events, North America-wide campaigns, and site and account management information through e-mail communication, social media, and direct messaging on the Yelp platform.- Managed and created content for the Yelp Ottawa social media channels (Yelp, Instagram, Facebook, and Twitter) to connect the Yelp community and local businesses and increase Yelp brand recognition in the Ottawa market.- Engaged and moderated the online Yelp community in the National Capital Region and surrounding areas.- Supported and grew the local Yelp Elite Squad through coaching and exclusive events and experiences.- Curated the Local Yelp newsletter and list collections to highlight local businesses.- Featured local business owners and highlighted diverse-owned businesses on social media.- Wrote weekly reviews and shared photos of local businesses, services, facilities, events, and landmarks.- Assisted the Engagement, Diversity, and Belonging Team in developing the comprehensive and inclusion strategy to include land acknowledgements at events and meetings in North American markets.- Member of the Yelp Elite Squad since 2013.- Member of the Yelp Asian and Pacific Islander, Women at Yelp, YelpParents, and YelpCares Employee Resource Groups.- First person to win the same Yelp Community Ambassador Values Award two years in a row, in 2021 and 2022 for “Play Well with Others” across all Community Ambassadors in North America.- Featured three times on the Life at Yelp Instagram account during Asian and Pacific Islander Heritage Month in 2021 and 2022.

Ottawa, Ontario, Canada

Ottawa branch of Yelp Canada at Yelp.ca- Achieved weekly target goals of 45 high-quality, written reviews, 20 information updates, 45 personal photos, and 100 “votes” of reviews of local businesses in the Ottawa area.- Helped manage the website by editing and updating business details and contact information, categorizing, taking and uploading photos, and providing feedback on relevancy and quality of reviews.- Provided weekly progress updates via phone and e-mail to the Director of Marketing of Yelp in Canada.

Mississauga, Ontario, Canada

- Ensured a high volume of orders were inputted in the DVI database system accurately and efficiently with utmost confidentiality and care.- Processed and edited time-sensitive and highly complex technical information with speed and diligence.

Mississauga, Ontario, Canada

Summer EmploymentJune to September 2007, June to October 2008- Tinted optical lenses for sun and ultraviolet protection, as per customer requests, under pressure.- Supervised and trained associates in tinting techniques and procedures.- Assisted and increased productivity of various areas of the laboratory and office via cross-training.

Ottawa, Ontario, Canada

Practicum in Community Psychology during the 2006-2007 post-secondary school year- Provided both academic and personal support to first year students in virtual and classroom settings.- Conducted exam reviews, study sessions, presentations, and lectures.- Communicated information to students, peers, and supervisors regarding local community events and opportunities for cultural discovery and expanding social and career networks.

Bachelor Of Arts (Honours), Major In Psychology, Minor In Sexuality Studies

Activities and Societies: Carleton University Alumni AssociationRelevant coursework: Health and developmental psychology, personality.

Ontario Secondary School Diploma (Ossd), Honours

Business Studies

Activities and Societies: Future Business Leaders of America (FBLA)