Aunt needed a caregiver to transition her from living at home to moving to an assisted living facility. So grateful I was able to be there for her, as she has always been there for me!

Wisconsin state licensed to consult, advise, and provide the following types of insurance to protect you, your family, and/or your business: Auto, Homeowners, Renters, Life, Business, Umbrella, Pet, Boat, Motorcycle, Snowmobile, Travel Trailer, etc.).I would be honored for the opportunity to earn your business and provide you with a free, no obligation consultation, quotes, and coverage to adequately and most cost effectively protect all that is most important to you!

Developed, lead, and managed company's Customer Service Team. Continually adjusted processes and procedures as needed to accommodate an ever-changing world. Together delivering dedicated, caring, efficient and prompt world-class service to our global customers!

Responsible for delivering world class customer satisfaction of QuadTech's products and services, as well as developing, managing, and driving continual growth of company's global service business.Led, developed, and managed Field Service, Technical Support, Training, Service Agreement, Service Dispatch, Service Billing, and Parts & Supplies Teams (5 direct and 16 indirect reports). SIGNIFICANT ACHIEVEMENTS:- Instrumental in the successful development and implementation of company’s new Service & Maintenance business system for Americas and Europe’s Service Teams. - Created, implemented, and managed company’s Service Agreement Administration and Service Sales Training/Marketing Programs. - Developed and generated service operations metrics, budgets, and forecasts for the business.

Develop, manage, and drive continual growth of Company's National Service and Maintenance Contract Business.

My Dad needed me and I needed him!

Led, developed, and managed Technical Support, Service Agreement, Service Dispatch, Service Billing, and Parts & Supplies Teams (11 direct and 15 non-direct reports).SIGNIFICANT ACHIEVEMENTS in this 3+ year period:- Redesigned and managed company’s Service Agreement Administration and Service Sales Training/Marketing Programs - Assumed sole direct Service Agreement sales efforts for all renewal and post warranty customer base (achieving a 77% increase in annual agreement revenue) - Developed and put into operation Company’s first inter-departmental Field Change Notice (FCN) Program, resulting in consistent and clear departmental and customer communications, improved customer satisfaction, reduced overall Field Service travel and labor costs due to scheduling efficiencies and detailed scope of work procedures- Instrumental in growing overall annual Service Business revenue by 38% and margin by 9.4%

Steered, managed, and significantly enhanced Company's Service Agreement Business (1 indirect report). Performed in-house sales and administration of service agreements (eastern half of U.S.).SIGNIFICANT ACHIEVEMENTS in this 21 month period:- Instrumental in growing service agreement revenue by 32% through my continued steadfast sales and administration skills/efforts as well as my design and implementation of company’s new Hardware Refresh Program (which provided for continued service agreement renewals of system hardware reaching its “End of OEM Service Life” via incorporating the hardware refresh within the renewal agreement)- Maintained average agreement margins of 68% and renewal rate of 98%

Established and supervised Service Operations Team comprised of the following functions: Service Agreements, Business System Maintenance, Service Dispatch, and Service Quoting and Billing (6 direct reports). Furthermore, performed in-house sales and administration of service agreements (eastern half of U.S.).SIGNIFICANT ACHIEVEMENTS in this 16 month period:- Formed and led a "high performance" Service Operations Team based on excellent communications, mutual respect and appreciation for what we all brought to the table to deliver operational excellence and value to our Customers- Instituted and assisted in the development of work instructions and cross-training for all Service Operations Team members resulting in continuous service delivery and outstanding/prompt Customer Service when covering for Team members- Assured processes complied with ISO, FDA, Sarbanes/Oxley and Quality System mandates

Developed and launched Service Agreement Business marketing, pricing, and administration strategies. Managed, negotiated, and closed the sale of all “post-product-sale” and “renewal” agreements. Supported the sale of service agreements at time of product purchase.SIGNIFICANT ACHIEVEMENTS in this 3+ year period:- Key contributor to the growth of Camtronics as a cardiac imaging market entrant to top five- Facilitated Service Agreement Business growth to great significance in the Company's overall revenues- Successfully served on New Business System SW Implementation Team (representing all of Service for design, conversion, go-live, and future S/W update and upgrade maintenance)

Led development and established Company's new Spare Parts Business (process and pricing strategies). Generation, management, and administration of all product spare part bills of materials, pricing, forecasting, part obsolescence, and price list publications. Served as company’s in-house ISO Auditor.

Management of all internal and external Customer Service inventory (i.e., procurement, accuracy, planning of levels and obsolescence of multi-millions in inventory dollars). Coordinator of customer equipment upgrades, On-call for after hours spare part procurement support.

Career progression from Manufacturing Lead Assembler, to Test Technician, to Service Repair Technician.