Glynis Smith Email and Phone Number
Results-oriented Project Management Professional and certified SAFe Scrum Master, with more than 15 years in customer experience management and project coordination roles in technology driven industries. Proven track record in complex customer-oriented positions delivering value and innovation in case management, coaching, and incident analysis.
Pointcore Network Services, Llc
View- Employees:
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Project ManagerPointcore Network Services, Llc Jan 2022 - PresentUnited States
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Project ManagerCaterpillar Inc. Nov 2018 - Jan 2022Peoria, Illinois, United StatesCat Connect Support Project Coordinator ● Liaises with Cat Connect Support lines of business and 3rd party contact center vendor to address client concerns and implement solutions through the coaching of resources and development of knowledge articles and training material● Spearheaded an effort to reduce overall call handling time by streamlining knowledge articles and tracking lessons learned to increase efficiencies -
Project ManagerCaterpillar Inc. Jan 2016 - Nov 2018Peoria, Illinois, United StatesBilling and Subscription/DDSW Project Coordinator● Collaborated with corporate Scaled Agile Framework (SAFe) consultant to implement Agile methodology within the Billing and Subscription group to synchronize release cycles with invoicing resulting in fewer discrepancies and an improved dealer experience● Supported Cat Digital Billing and Subscription team by maintaining dealer database and creating promotional materials for products and services related to Caterpillar telematics devices
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Project ManagerCaterpillar Inc. Nov 2009 - Jan 2016Peoria, Illinois, United StatesGIS Primavera Trainer/Portfolio Manager● Coordinated logistics for large scale events such as department forums, overviews, informational seminars, and symposiums● Developed strategic communication plans in accordance with departmental and enterprise level guidelines and facilitated the approval and delivery of stakeholder communiqués● Evaluated employee needs and current course offerings related to the completion of the Primavera P6 certification to identify knowledge gaps, develop new curricula, and execute new employee orientations
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Project Planning SpecialistState Farm ® Jun 2009 - May 2010Bloomington, Illinois, United States● Facilitated large departmental meetings, presentation, and planning sessions for a cross functional team engaged in the acquisition and distribution of electronic equipment and software to agents in the United States and Canada● Analyzed, developed, and maintained the individual project schedules/timelines for multiple releases using MS Project and Primavera (P6)● Created and analyzed a series of forward-looking financial reports used to prioritize resources, identify and mitigate risks resulting in an overall program fiscal savings of 11%
Glynis Smith Education Details
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Business Administration And Management, General
Frequently Asked Questions about Glynis Smith
What company does Glynis Smith work for?
Glynis Smith works for Pointcore Network Services, Llc
What is Glynis Smith's role at the current company?
Glynis Smith's current role is Project Manager-PMP | Certified SAFe Scrum Master | SAFe Product Owner | Salesforce |.
What schools did Glynis Smith attend?
Glynis Smith attended Millikin University.
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Glynis Smith
Bronx, Ny -
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Glynis Smith Ed.D. Candidate
Expert In Career Readiness & Gainful Employment | Vocational Training | Workforce Development | Job Placement | Professional Development | Resume & Interview Coaching | Lifelong Learning AdvocateLas Vegas Metropolitan Area -
8cat.com, ymail.com, yahoo.com, cat.com, caterpillar.com, gmail.com, cs.com, gmail.com
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