As a Business Analyst and Project Manager at C-Square Info Solution LTD Company my key contributions are listed below:Led project planning, risk management, and communication efforts, ensuring all stakeholders were informed and engaged throughout the project lifecycle.Successfully managed project scope, timelines, budget, and resources, ensuring on-time and on-budget delivery of all projects.Organized cross-functional team meetings, defining and obtaining sign-off on… Show more As a Business Analyst and Project Manager at C-Square Info Solution LTD Company my key contributions are listed below:Led project planning, risk management, and communication efforts, ensuring all stakeholders were informed and engaged throughout the project lifecycle.Successfully managed project scope, timelines, budget, and resources, ensuring on-time and on-budget delivery of all projects.Organized cross-functional team meetings, defining and obtaining sign-off on product requirements, resulting in a 20% increase in project efficiency.Enforced a complete overhaul of the user experience and user interface during UAT testing, leading to a 15% improvement in customer satisfaction.Elicited requirements for documenting business requirements and workflows for pharmacy retail order management, including warehouse operations (B2B&B2C), resulting in a 30% reduction in errors and rework.Composed user stories, user manuals, impact analysis, user acceptance testing, and integration testing, ensuring a comprehensive and effective development process.Analyzed test cases using a traceability matrix, validating use case coverage and improving testing accuracy by 25%.Utilized scrum methodology for effective management, resulting in a 20% increase in project delivery speed.Managed scope creeps by using a change intake checklist to track last-minute changes in requirements or priorities, reducing delays by 30%.Mitigated production issues by addressing them proactively with the support team, improving system performance and reliability.Achievement : Integrated Black Tray movement within the existing Store Track application, streamlining the error tracking process and enhancing overall system performance and customer satisfaction by 25%. Show less