-Oversee product design projects, collaborate with the Quality Assurance team to meet Nestlé standards, while managing and optimizing the budget for Nestlé Professional, services and activations.-Lead and coordinate the Capabilities Development Center and other E2E projects, create annual training plans with HR, ensure quality delivery, and manage resources for training in Nestlé Professional services and activations.-Act as the main contact for Coffee World events, build relationships within the coffee community, guide content creation, and implement event strategies to support NP brands.

-Collaborated with Nestlé’s Teams (Marketing, Factory, Sales, and Human Resources) on Product Development, R&D projects, and Internal Training Programs.-Ensured quality assurance at final POCs, conducting customer training sessions to maintain high standards and optimize product use.-Led consumer research initiatives and partnered with cross-functional teams to drive product development and refine offerings based on market trends.

-Led marketing initiatives to boost brand awareness, engage customers, and exceed sales goals through strategic events and outreach.-Represented the company at industry events, managed key accounts, and optimized brand positioning and distribution.

-Developed and implemented comprehensive curriculums, organizing industry-leading seminars and workshops to enhance coffee education.-Led marketing initiatives to promote the institute, increasing visibility and engagement within the coffee industry.

-Organized and managed diverse events, from concept to execution, ensuring seamless operations.-Provided consultancy for coffee shops and bars, offering expertise in training, planning, and operational management.

-Delivered comprehensive coffee shop trainings, enhancing staff skills and improving service quality.-Advised on café design and workflow management, optimizing efficiency and customer experience.

-Managed inventory, ensured product quality, and followed strict procedures for stock rotation and bar operations-Provided exceptional customer service, expertly served drinks, and upsold beverage offerings while maintaining a clean, organized bar.

-Led and inspired bar staff to deliver exceptional service, managing daily operations, stock control, and staff development.-Coordinated with the Hospitality Manager for events, managed payroll, and optimized beverage offerings based on trends.