Giovanni Maligro Email & Phone Number

Metro Manila, Philippines

Victoria, Australia

• Produce technical process documents• Produce technical instruction manuals• Work with a variety of business stakeholders to gain information for documents• Perform admin support tasks as deemed appropriate under the position

County Dublin, Ireland

- Develops strategy, workflow and prioritization across a complex domain space- Conducts research on complex technical information and provide formal technical documentation- Leads business meetings to effectively communicate business requirements, challenges and next steps- Produces clear and succinct educational materials for internal audience- Edits and maintains documents owned by the team

Mount Laurel, New Jersey, United States

- Writes consistent, concise, easy-to-understand, plain language procedures intended for new hire audiences.- Creates desktop procedures consistent with and resulting from regulatory, compliance, and legal changes.- Works with business unit contacts to procedural updates are executed within compliant timeframes.- Gathers, assesses, and confirms interpretation of new and changing business practices.- Maintains open communication with departmental contacts to monitor the effectiveness of existing desktop procedure documentation and to ensure the Corporate Training Team is kept abreast of procedural changes.- Develops and maintains procedures adhering to the internally developed process.- Develops, updates, and maintains the desktop procedures in an online environment.- Provides Instructional Designers/Trainers updates to ensure instructional material is being developed from the most current desktop procedures.- Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities.- Works through others to meet strict deadlines and complicated deliverables

Metro Manila

• Responsible for designing the education content to meet the business requirements while adhering to standards and guidelines.• Worked with Product Owners, Stakeholders, and other team members as appropriate.• Understood and utilized the tools and technologies being used.• Understood and applied the design (copy-edit and branding) standards.• Worked with the SMEs to understand the requirements.• Worked with Iteration Manager to keep on track with the project plan and timeline.• Worked with Visual Designers to understand the branding requirements and identify graphics.• Worked with UI Developers to understand the programming, tracking, and other requirements.• Coordinated with QA team members to test the product.• Collaborated with Project team to execute the learning program.

Metro Manila

• Designed, developed, and maintained training materials to facilitate instructor-led classroom training classes.• Constructed and maintained data sets to support training materials. • Created and maintained hard-copy user guides, training guides, implementation guides, release notes, quick reference guides, and other collateral material.• Assumed responsibility for managing and coordinating update schedules for training materials.• Participated in developing documentation and training plans for new applications and/or new courses.• Communicated regularly with business analysts, developers, trainers, as well as other writers to ensure documentation is accurate and effective.• Documented end-user online help system based on written specifications, interviews with other team members, and hands-on testing of the applications.• Assumed responsibility for managing and coordinating collaborative portions of the online help system.• Performed content review of other writers’ documentation.

Metro Manila

• Leveraged existing documentation, develops and maintains process and procedure documentation, knowledge articles, and other documentation in line with evolving standards.• Liaised with other teams including SMEs, GPAs, Change Management, Knowledge Management, and Training in gathering data for documentation.• Took responsibility for documentation of certain areas of functionality and migration of content from user experience to tangible documentation.• Articulated complex process narratives into easy-to-understand work instructions in a browser environment.• Enforced best practices and ensures accuracy and consistency of all documentation produced.• Reviewed change requests, scales impact, and identifies requirements for implementation.• Managed families of business processes relating to the life cycle of work instructions and stock-keeping units, from their design through to their configuration and individualization.• Maintained/updated data bank and ensures that changes are implemented/monitored as part of business rhythm.• Conducted audit to ensure that work instructions and stock-keeping units are mutually-aligned, current, and are of quality.

Singapore

• Served Singapore's Ministry of Education as Point of Contact for Operation Managers, covering five educational facilities.• Reported to Facility Manager and directed teams of engineers, technicians, and contractors in planning, coordination, and execution of projects.• Managed M&E and building operations, ensuring on-time delivery and improvement of building efficiency and cost management. • Oversaw execution of other facility services such as safety and security, pest control, waste management, etc.• Responsible for change of engineering/work procedure requests and downstream information dissemination and implementation.• Prepared monthly management reports and other technical reports that may be required.• Conducted inspection and audit, meeting stringent standards and ensuring service reliability at all times for seamless and undisrupted operation.• Approved quotations, work service orders, bill of quantities, claims, etc.

Metro Manila

• Created and edited documents and literature based on Liebert product information and specifications.• Collaborated with Engineers and Subject Matter Experts in gathering technical information such as product requirements, design information, and drawings/schematics.• Prepared operating/maintenance manuals and other technical publications.• Coordinated technical reviews with Engineers and Subject Matter Experts. • Maintained and ensured quality of information databank and internal publication processes.• Responsible for manuscript rework, web content development, and layout of assigned projects.• Developed and maintained full technical knowledge of business processes and activities.• Recommended and developed process improvements related to documentation standards and publication policies.

Metro Cebu

• Served Europe, Middle East, and Africa Marketing as well as Central Europe Partners as Product Specialist for high-end monochrome laser printers and architecture.• Worked in tandem with Product Marketing Managers in providing pre-sales support, product recommendations, and competitive analyses.• Collaborated with Worldwide Product Marketing, Developers, and Subject Matter Experts on product breakthroughs and unique technologies.• Coordinated with Supply Chain, Product Engineering, Central Data Management, and Pricing in processing Special Product Requests, which involve substantial business relationship with enterprise clients.• Furnished technical specifications and literature for the Request for Proposal UK Team and EMEA Sales and Marketing.• Revised and helped complete business proposals for Customer-Focus Team (Account Manager, Systems Engineer, Subject Matter Expert, etc.).

Metro Cebu

• Troubleshot hardware issues for Dell desktops, notebooks, workstations, servers, printers, networking devices, and peripherals• Resolved Dell internet connectivity issues such as LAN/WAN/WLAN/PAN, networking device setup and troubleshooting, basic networking and folder sharing, wireless printer setup, and Bluetooth/infrared pairing.• Supported Microsoft Windows operating system problems such as Blue Screen of Death, Windows Registry failures, Operating System reinstallation, degraded system performance, spyware/malware removal, etc.• Supported RAID (redundant array of independent disks) to increase computer data storage reliability.• Assisted end users with Microsoft Office System (Word, Excel, PowerPoint) and Outlook setup/installation.• Performed best efforts on 3rd-party hardware and software, e.g., installation and how-to assistance.• Documented technical cases and journal per incident with step-by-step resolution.• Attended to dispatch status inquiries, verified shipment information, and ensured hardware parts/services were duly deployed.

Specialist, Creative Illustration & Character Design

Specialist, Web Development

Bachelor, Electrical Engineering

Activities and Societies: Guidance and Testing Center – Peer Counselor; Pentagon Yearbook – Department Editor