● Promoted to Director from concierge position● Management of HR functions to include payroll, scheduling, and budgets.● Conducted audits resulting in 98% accuracy ratio.● Established new policies to ensure effectiveness of security protocols.

- Consulting for the travel industry specializing in luxury accommodations, air travel, and cruises. - Work with businesses, leadership, and clients to develop and implement travel program agenda and itineraries. - Managed group and individual reservations through Sabre systems. - Fostered and grew relationships by achieving industry certifications and specialist designations.

Working under the guidance of senior cybersecurity professionals and ongoing training, I assist in monitoring, analyzing, and responding to security incidents, as well as implementing preventive measures to safeguard against cyber threats. Assist in ensuring compliance with industry standards, regulations, and internal security policies. Participate in security audits and assessments to evaluate the effectiveness of controls and identify areas for improvement.● Elastic Stack SIEM Configuration and Management: Successfully set up andconfigured Elastic Stack SIEM in a home lab environment. Demonstratedproficiency in deploying a Kali Linux VM, configuring Elastic Agents for logcollection, and forwarding data to the SIEM for effective security eventmonitoring.● Security Event Simulation and Analysis: Acquired hands-on experience ingenerating and analyzing security events using Nmap on Kali Linux. QueriedElastic SIEM to identify and investigate security incidents, enhancing skillsin network security monitoring and threat detection.● Visualization and Alerting in SIEM: Developed a custom dashboard inElastic SIEM to visualize security events, demonstrating skills in datainterpretation and pattern recognition. Successfully created and tested alertrules for detecting specific events, showing competency in proactiveincident response and alert management.● Developed the testing methodology essential for technical security reviews.Discovered how to identify and analyze targets using key technical testingtools. Identified and mitigated findings. Learned how to identify controls,and apply, to help keep information systems secure.

A 28-week bootcamp that covers a broad range of information technology with a heavy focus on cybersecurity. We enjoyed a challenging mix of theory and hands-on learning to develop our practical skills, knowledge and ability to sit for the CompTIA Security+ certification. While diligently continuing my learning at DigitalCrafts, I've had exposure to various programs through LinkedIn training, TryHackMe, ISC, Coursera, and Qualys. Topics have included:- Installing Windows OS, Virtual Box, Windows Server, and Linux. I'm currently completing additional courses in Vulnerability Management, AWS Cloud, Microsoft Azure, GRC, and Risk Management. - General exposure to networking fundamentals (switches and routers), subnetting/NAT, by using packet tracer and wireshark. - Installed and configured Nessus Essentials to perform credentialed vulnerability scans against Windows 10 Hosts- Conducted vulnerability assessments with Nessus; remediated vulnerabilities- Participated in classroom labs to increase understanding with: multifactor authentication, cryptography, digital forensics, cloud administration, AI, application security, offensive security, defensive security, NMAP, Owsap, Cyber Kill Chain, metasploit, pentesting, firewalls, SIEM, Defensive Security, Splunk, EDR, Bash, Python, and advanced DNS.

- Ensured that baggage and cargo arrives safely and on time to the aircraft. - Create a positive customer experience throughout the airport. - Assisted in training of new agents with use of handheld device, troubleshooting, configuration, and procedures. - Transported luggage and cargo between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other vehicles/equipment.- Responsible for marshaling aircraft while working closely with other personnel to ensure safety between the aircraft, the jetbridge, vehicles and equipment. - Cleaned and serviced cabin interiors, including seatback pockets, seat cushions, tray tables, overhead bins, cockpit, galley, and the lavatory which also include following procedures to properly drain the lavatory.

- Promoted to Customer Service Supervisor within 30 days.- Performed customer service functions promoting and selling air travel with Frontier Airlines. - Responsible for answering inquiries regarding general travel information and preparing itineraries, computing fares, issuing refunds and tickets, checking baggage and collecting excess charges in accordance with tariff rules. - Performed duties in the departure lounges and at boarding gates when enplaning and deplaning passengers. - Escorted passengers from the terminal, to and from aircraft, ensuring a safe path at all times. - Completed all arrangements for accommodating stand-by passengers, including cabin upgrades. - Closed-out flight times, completed and checked various forms for accuracy. - Supervision of ticket counter and gates to ensure safety and on time performance. - General maintenance and repair of computer systems to include minor reprogramming of printers and ticketing machines. Assisted with logins and password resets.- Responsible​ ​for​ ​daily​ ​operational​ ​decisions​ ​and​ ​dealt​ ​effectively​ ​with​ ​all​ ​crisis​ ​resolutions.​ ​​- Performed daily customer service audits and briefings.

- Assisted corporate and entertainment clients with requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, reservations, etc.. - Resolved client questions and complaints regarding the Company’s services or products. - Complied with company policies and procedures related to customer service standards, operations, safety and security procedures. - Communicated with flight crews via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio. - Conducted accounting procedures and daily/weekly audits for fuel management system, sales, and operations.- Set up new accounts; maintain records and reports and other administrative duties. - Assisted with training of new employees on computer OS and software.

- Perform customer service functions promoting and selling air travel with Frontier Airline. - Responsible​ ​for​ ​daily​ ​operational​ ​decisions​ ​and​ ​dealt​ ​effectively​ ​with​ ​all​ ​crisis​ ​resolutions.​ ​​- Prepared dispatch​ ​release​ ​forms​ ​and​ ​collected​ ​weather​ ​reports​ ​for​ ​the​ ​Crew;​ ​Arranged​ ​for​ ​fueling​ ​of​ ​aircraft​ ​as required;​ ​Prepared​ ​weight​ ​and​ ​balance​ ​forms;​ ​Advised​ ​Dispatch,​ ​FLIFO​ ​and​ ​downline stations​ ​of​ ​flight​ ​departures​​/arrivals;​ ​Closed​ ​out​ ​flights;​ ​filed​ ​and​ ​maintained​ ​accurate​ ​flight​ ​paperwork.​ - ​Coordinated​ ​special​ ​services needed​ ​on​ ​aircraft​ ​such​ ​as,​ ​cabin​ ​grooming,​ ​wheelchairs​ ​for​ ​customers​ ​and​ ​special​ ​emergency​ ​cleaning.- Worked​ ​with​ ​Gate​ ​Agents​ ​in​ ​expediting​ ​the​ ​check​ ​in​ ​process,​ ​collection​ ​of​ ​boarding​ ​passes​ ​and/or boarding​ ​data,​ ​and​ ​verified​ ​boarding​ ​counts.​ ​- Handled​ ​station​ ​Automated​ ​Manifest​ ​System(AMS)​ ​and​ ​radio communications​ ​traffic;​ ​Audited​ ​cargo​, flight worksheets, and operation ​forms​ ​for​ ​accuracy​.

ABOVE THE WING:- Performed customer service functions promoting and selling air travel with American Eagle, American Airlines and/or other contracted carriers. - Responsible for answering inquiries regarding general travel information and preparing itineraries, computing fares, issuing refunds and tickets, checking baggage and collecting excess charges in accordance with tariff rules. - Performed duties in the departure lounges and at boarding gate. - Contributed to our station winning the coveted "Customer's Cup" for outstanding customer service.BELOW THE WING:- Performed the loading and unloading of baggage, cargo, freight, and company materials on and off aircraft. - Worked in various kinds of weather elements and de-iced aircraft which requires using equipment to apply chemicals/compounds.

- Promoted to Manager after year 1 and Director 8 months later.- Raised efficiency and effectiveness of the day-to-day operation while personally prospecting, selling, planning and servicing corporate and social business while maintaining FS standards and maximizing revenue/profit potential- Day to day supervision of the Catering function. Including maintaining and monitoring the accuracy and effectiveness of all written communication from Catering Manager and Catering Administrative Assistants. These procedures include but are not limited to: Menu and Event Proposals, Contracts, Banquet Event Orders, Catering Resumes, Daily Events Report, and Delphi Input Standards.- Participated in the preparation and analysis of the weekly financial forecast, pace reports, monthly production recap, and contribute to the Annual Marketing Plan and Budget as required.- Actively handled inquiries, developed new business and maintained a portfolio of current accounts to ensure a full pipeline and ultimately exceed Catering revenue targets.- Finalized the requirements of produced bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.- Supervised the execution of banquet events and ensure client satisfaction at the outset of all events. Review all function space with appropriate banquet staff prior to event and find solutions to the inevitable challenges and glitches that arise while events are on property.- Planned and/or attended and/or participated in meetings with staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, planning visits and menu tastings.

- Develop CRA prospects & referral contacts (realtors, builders, professional and personal contacts)- Communicate with applicants and/or referral sources by providing timely updates and progress reports- Established book of business (local centers of influence willing to refer mortgage loans to you)- Knowledge of federal lending regulations governing real estate lending- Prepares files for underwriting, loan committee, private mortgage insurance company and investor including preparation of loan approval sheet.- Auditing files and documentation for accuracy and feasibility.- Knowledge of Fannie Mae / Freddie Mac products and services- Originating and servicing mortgage loans