- **Innovated in QA Practices:** Spearheaded the development of a custom K6 framework for functional and performance testing, tailored for the Fintech sector. This involved leveraging `httpx` for enhanced HTTP requests handling and integrating advanced session management capabilities, distributed via NPM for broader accessibility.- **Enhanced CI/CD Processes:** Engineered and implemented GitHub Actions and workflows, seamlessly integrating K6 tests into the CI/CD pipelines. This initiative ensured automated quality checks at every stage of development, significantly improving deployment reliability and speed.- **Documentation and Knowledge Sharing:** Created a comprehensive GitHub wiki for the custom K6 framework, comprising a 'Getting Started' guide, API reference, best practices, and a troubleshooting guide. This facilitated smoother onboarding and knowledge transfer among team members.- **Strategic Planning and Leadership:** Formulated a QA Team Charter and a detailed roadmap for the framework's future development, alongside an effective load testing strategy. Authored extensive Confluence documentation, emphasizing the testing pyramid and best practices, to foster a culture of continuous improvement and excellence.

Responsible for ensuring the strict quality standards of HIPAA, HI-Trust, and URAC accreditations/certifications for online medical data available via the company’s SaaS offering for Fortune 500 clients and federal agencies and organizations. • Architected Software Reliability Engineering processes, procedures and working agreements for microservices teams, defined their service level objectives and service level indicators.• Improved development teams Mean-time-to-Repair, by driving team adoption of Splunk dashboards with focus on latency, traffic, errors and saturation; established team affinity monitoring and alerting standards. • Trained developers and QA staff on writing effective automated coverage utilizing K6, Puppeteer, Pester, C# or PowerShell-based Selenium, and Jest tests which reduced delivery timelines of new features while ensuring high-level quality. • Improved Operations ability to expedite returning datacenters into production mode by introducing a PowerShell/Pester driven framework that reduced the validation time for SaaS key business transactions from 5 days to10 mins. • Introduced an architecture review process, which included developing proof-of-concepts, testing and identifying stakeholders concerns, which was disseminated to lead developers and managers and which ensured best practices, processes and procedures were consistently followed.• Leveled up the organization by providing a Confluence of architecture standards and best practices, providing training on new methods and implementation details with development teams, identifying risks, reliability concerns, KPI’s.• Improved quality coverage, reporting and communication by developing a PowerShell Module for TestRail for use by Pester tests suites. Trained teams on implementation details to ensure adoption and adherence to standards.

Responsible for leading the company’s transition into the mobile web space to compete in the market. • Leveled up the Quality Assurance Engineers and SDET’s by developing and training them to utilize a C#/Selenium Framework for SaaS products using page pattern design methodology; this achieved and ensured a high level of quality over our Top 10 business transactions, and ensured teams met stringent production standards based on our SLA’s and industry accreditations & certifications.• Effectively participated in Agile development methodology by attending daily standups to effectively communicate project status, drive product demos for final approvals by PM before releasing to production. • Utilized PowerBI to effectively communicate automated test statuses coverage for production code, failure rates, and reliability scores filtered by product affinity’s so that it could be consumed and understood by the Executive Leadership Team.• Established mobile development quality standards and practices for Mobile Web App development and automated tests and assisted in the transition into Android and iOS applications improving our product offering and rivaling our competitors.

Provided technology consulting to various companies transitioning their onboarding process from manual to web-based which improved searching of historical employee data. Planned and developed websites applications for internal business processes, as well as public facing sites that offered rewards systems with some marketing campaigns. • Successfully collaborated with key executive stakeholders gathering business requirements and developing ASP.NET web-based onboarding systems for new employees for personnel profiles, health insurance application, federal and state employment forms and managing the data in MSSQL.• Automated the entire delivery pipeline tooling for developed software, setup and configuration of code repository systems, and maintained server n-tier infrastructures. • Developed marketing websites for SOHO, including monitoring of primary business transactions custom dashboards, SEO, advertising campaigns and tracking advertising efficacy to ensure ROI. samples for development staff to work with and improve upon.Development stack: C#, MSSQL, JavaScript, PHP, LAMP, PowerShell, Hyper-V,

Responsible for website development used for advertising campaigns to individual users and local businesses.• Within the first 24 hrs. successfully created the website used across all call centers to track data sales transactions into SQL database, and a second website to offer rewards incentives for new customers; meeting a campaign deadline that was established prior to me being hired. • Hired, trained and led the first internal team of software developers in creating the onboarding systems for call centers distributed across the US to optimize marketing campaigns. • Improved sales targets by redesigning the Axiom demographic sales database, making streamlined improvements to query response through key design changes.• Significantly reduced tech support team velocity and implemented asset management through the development of a PowerShell tool that automated the capturing of serial numbers, hardware components and driver versions, as well as installed software, missing OS patches and updates, and VPN configurations.

Responsible for driving quality and reliability for the introduction of Hyper-V and VHD—virtual hard drive—into windows server baseline for the Windows Team. • Reduced quality assurance cycles by fully automating VHD test case suites using PowerShell.

Responsible for managing the number of growing office personnel computers, printers, point-of-sales systems, Wi-Fi routers and firewalls, event and banquet technology, audio, and visual requirements. • Reduced costs and lost revenue with improvements to overall network structure, correctly configured and implemented point-of-sales terminals and firewalls to prevent credit card theft for multiple restaurant locations.• Increased businesses revenue by enabling sales teams to offer technology, audio and visual support to catered events and banquets; added additional revenue through offering free secure wireless internet at each restaurant location and marketing specials.

Role was established so business could better compete in the technology consulting sector, enabling additional services company to compete for new revenue streams.• Increased business revenue by adding additional services offerings, established revenue from custom PC based audio/visual projects hardware, establishing and configuring wired and wireless networks & firewalls, setup and configure point-of-sales systems & network printers, built and deployed static and dynamic websites, database design and reporting for sales records.