Greg Mangum Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Lead development of overall strategy and plan to address family financial stability, economic stability and asset development.Strengthen existing relationships and build new working partnerships with community leaders, service providers, corporations, funders, public sector, educational institutions, coalitions, and other stakeholders to collectively plan.

• Lead community relations program in ten Texas markets that delivers on strategic business and community outcomes including Community Reinvestment Act (CRA) compliance, business development and corporate reputation.
• Conducted market analysis that identified community partnerships, collaboration opportunities and then drove strategic planning and investments for effective local community relations programs.
• Cultivated and managed relationships with targeted nonprofits that delivered an integrated set of outcomes including community impact, CRA value, reputation, business development and associate engagement opportunities.
• Partnered with line of business leaders and corporate executives to align strategies and resources in order to drive collaborative decision-making and accountabilities.
• Managed the grant-making process and multiple budgets for philanthropic and sponsorship investments; developed and evaluated grantee engagement plans and outcomes; consistently exceeded goals for CRA compliance and.
• Facilitated corporate volunteerism initiatives including individual and team volunteer activities, large scale company-wide events, national programs, pro bono program, and the board leadership program, which resulted.

Irving, TX

• Supervised a team of call center associates that supported credit card operations.
• Coached team to meet or exceed productivity and quality goals through ongoing skill development and performance management activities.
• Collaborated with a cross-functional team to deliver new software and process application for 2500 collection associates, which saved the company an estimated $40 million.
• Organized project plans that evaluated and improved business processes and internal communications in partnership with other business units and support teams.

• Managed Customer Relations staff, which was responsible for producing all written communications relating to service delivery, account retention, public affairs and regulatory issues.
• Produced strategic communications in the following areas: corporate vision and strategic imperatives, employee and customer communications, operational policies and procedures, training curriculum, recruitment and.
• Developed and executed marketing surveys to measure customer satisfaction, loyalty and demographics, including analysis and leading cross-functional teams to identify and implement improvement strategies.
• Developed customer retention strategies that resulted in a stand-alone department and led to significant, measurable improvements in customer attrition and revenues.
• Project manager for a variety of service delivery initiatives, including the creation of training curriculum, marketing research and analysis.

• Managed various functional areas of a state-of-the-art security monitoring facility.
• Managed monitoring services, inventory control, production and technical services planning, customer service and telecommunications coordinator.
• Other responsibilities included serving as the liaison between client, sales and production teams which resulted in quality delivery and performance of response services.