My mission is to create the future of customer experiences. Acoustic is bringing cutting-edge technology to marketers, leveraging AI to bring human-centered solutions to our customer’s biggest marketing challenges. Owner of the Country installed base of customers and responsible for closing renewals. I am the Strategic Customer Success, working together with our engineering team so they can understand the end-to-end depth feedback through the eyes of our customers.It is… Show more My mission is to create the future of customer experiences. Acoustic is bringing cutting-edge technology to marketers, leveraging AI to bring human-centered solutions to our customer’s biggest marketing challenges. Owner of the Country installed base of customers and responsible for closing renewals. I am the Strategic Customer Success, working together with our engineering team so they can understand the end-to-end depth feedback through the eyes of our customers.It is necessary to follow up on current month / quarter renewals to avoid late renewals or churn, also Up sell/Cross Sell, also responsible for develop the best strategy to guide customers through the shortest path to value so that they can get ROI (Return on Investment) as soon as possible, with their Onboarding.Other responsabilities included keep track of the usage and governance of the licences purchased by each one of my clients, by constant interactions with their IT Management, Architecture or C-Level. Show less

In this role my goal is, be the voice of the client within Watson Customer Engagement - As post-sale I am IBM's point of contact, advocating for clients lines of business, handling communications and conflicts.- One of my main responsibilities is to create together with the client a plan to adopt the solution and the well-planned execution of it.- Keep track of the usage and governance of the licences purchased by each one of my clients, by constant interactions with their IT… Show more In this role my goal is, be the voice of the client within Watson Customer Engagement - As post-sale I am IBM's point of contact, advocating for clients lines of business, handling communications and conflicts.- One of my main responsibilities is to create together with the client a plan to adopt the solution and the well-planned execution of it.- Keep track of the usage and governance of the licences purchased by each one of my clients, by constant interactions with their IT Management, Architecture or C-Level. Show less

Working as IT Specialist at the Watson Customer Engagement Unit, with focus on Digital Experience (a.k.a IBM Portal & WCM), IBM Commerce, IBM Sterling Supply Chain and Watson Campaign Automation. Always working according the best practices for each of the solutions.

Working as pre-sales (Technical Sales), always working with IBM’s Top Accounts Banco do Brasil and Caixa Econômica Federal, helping them to reach the best results increasing the business value with Social Business Tools. Developing solution architecture design for collaboration solutions, working cross-brand to deliver the right solution each Line of Business inside both BB and Caixa, working closely with the sales rep to reach the lines of business, and C-Level, presenting new solutions and… Show more Working as pre-sales (Technical Sales), always working with IBM’s Top Accounts Banco do Brasil and Caixa Econômica Federal, helping them to reach the best results increasing the business value with Social Business Tools. Developing solution architecture design for collaboration solutions, working cross-brand to deliver the right solution each Line of Business inside both BB and Caixa, working closely with the sales rep to reach the lines of business, and C-Level, presenting new solutions and features, such as our new cloud tools to the Brazilian Market, like IBM Watson Workspace, and IBM new journey to Social Collaboration, Pink. Show less

- IT Specialist fucused on IBM Collaboration Solutions- Serving customers with premium support contracts- Ministered the first official IBM Connections 3.0.1 training in Brazil- Hosted Social Business events- Deployed Large IBM Connections 3.0.1 environment (140k+ Users)

- Project Leader, coordinating team of seven consultants.Administration of the Lotus Notes (messaging and collaboration) as a team. - Providing support level 2 and 3 for the regional administrators, complex environment with more than 30,000 active email accounts. - Centralization of mail environment, configuring the new servers and assisting in the migration of accounts for the new clustered environment.

- Administration of company's corporate mail system, based on the Lotus Domino/Notes technology. about 8.000 users.- Migration of users from MS Exchange to Lotus Notes- IBM Lotus Domino server upgrade from 5 to 6 and from 6 to 8.x- Development of the Business Process which lead to the idealization / implementation of a critical mission system using Lotus Notes technology, that control user access to the network and other critical systems in the company.

- Acting as technical consultant to customers of Telecom in Brasilia- Win back do Exchange para Lotus Notes na Brasil Telecom, participando ativamente na migração de usuários e de servidores.- Migration from MS Exchange to Lotus Domino at Brasil Telecom, actively participating in the migration of users and servers.

Working in the Lotus brand and LPS (Lotus Professional Services), as well as pre-sales relationship with N/NE customers, designing and implementing Lotus/IBM