Gerry Brooks Email & Phone Number

Horwich, GB

Rochdale, North West England, GB

Rochdale, North West England, GB

Rochdale, North West England, GB

Rochdale, North West England, GB

Rochdale, North West England, GB

• Day to day running of the IT Team
• Organising support and development teams in an appropriate and cost effective manner
• Ensuring that a timely and high standard of service is delivered across Head Office/Warehouse/Stores
• Maintaining the existing network, VMWare and Windows Server Infrastructure.
• Manage and develop the team as per their personal development plans
• Work in tandem with the IT Manager and development team to promote a smooth transition of developments through the testing, training and go live stages.

Christchurch, Dorset, GB

• Responsible for matters relating to Information Security and is the designated Head of Information Security.
• Overall responsibility for Information Security and related issues with the development and maintenance of Information Security Policies (including distribution to; and training of, staff in policies).
• Communication and review of Information Security Policies and the coordination of PCI Security Audit Tasks with PCI Accredited Security Auditors (QSA’s and ASV’s).
• Scoping, Project Managing and implementing IT solutions within the business.
• Navision Object Management – Responsible for the management of Navision object deployment to the various areas within the business. i.e. Head Office, Distribution Centre & Store Estate.
• UAT Refresh – Responsible for overseeing the refresh of the Hobbycraft UAT system. I.e. UAT Head Office, UAT Stores/Tills that involves a complete rebuild/refresh of the Hobbycraft UAT system.

Bournemouth, Dorset, GB

• Responsible the day-to-day operations of the business to run smoothly and ensuring that effective methods are put into place so that the company runs to its maximum productivity.
• Ensured the implementation of business measures, new guidelines and strategies were put in place.
• Reviewing budgets and managing costs.
• Researching new technologies and alternative methods of efficiency.
• Planning and controlling changes to the business.

Bournemouth, Dorset, GB

• Managing the day-to-day management of the 1st, 2nd & 3rd line service desks, ensuring that SLAs are met and that quality targets are reached and maintained.
• Responsible for promoting the continuous improvement of productivity, service quality and customer satisfaction.
• Build a professional relationship with key clients staff.
• Monitoring the overall performance of the services provided.

Slough, Berkshire, GB

• Responsible for the day-to-day management of the Software Support team who supported all applications used across the business and within the existing customer base.
• Ensured that all applications are being used in the best way for the business and to ensure they meet future requirements.

• Assigned and monitored tasks for the Software Support team and work closely with application and Web development teams on solutions for new projects and existing customers.
• Worked closely with the Help Desk and Software Support Team to work through client and internal issues related to open software trouble tickets.

Reviewed internal processes and aid the customer network department and IT staff in providing initial technical support to end-users with the Oscar application.

• Responsible for providing technical expertise, Level III support and technical leadership for the IS Technical Services Distributed Systems team.
• Responsible for system administration, design and support.