Gregory Beech Email & Phone Number

• Wrote technical troubleshooting instructions for use by other technicians
• Assisted other technicians with difficult diagnoses and repairs
• Regularly participated in the coaching chatroom to aid technicians with advice for difficult computer issues
• Voluntarily assisted with sales training and advice to technicians who requested one-on-one advice/guidance
• Consistently maintained superlative CSAT and NPS ratings
• Consistently maintained high sales percentages

Orlando, Florida Area

Executed daily operations of Logins/Password resets Wrote, designed and produced Employee Database and related Spreadsheets Reviewed workflow and created scheduling charts Studied existing information processing systems to evaluate effectiveness. Structured and maintained the Team Schedules Conferred with supervisor and representatives of departments.

Orlando, Florida Area

was responsible for maintaining inventory, crew morale, quality food production, scheduling, and hiring new team members, as well as taking orders, assisting customers with issues, and delivering their food.

Ocala, Florida Area

Analyzed equipment performance records in order to determine the need for repair and replacement. Executed daily operations of data backups. Planned, coordinated, and implemented network security measures in order to protect data, software, and hardware. Wrote, designed and produced company website Coordinated with vendors and with company personnel in.

Tampa/St. Petersburg, Florida Area

Checked to ensure that appropriate changes were made to resolve customers' problems. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments..

Tampa/St. Petersburg, Florida Area

Assisted dial-up internet customers with internet connectivity issues, email configuration, and software installation

Carrollton, Texas

Assisted dial-up internet customers with internet connectivity issues, email configuration, and software installation

Computer Science

High School

GED