Gregory Beech Email & Phone Number

Mount Dora, Fl, Us

Wrote technical troubleshooting instructions for use by other technicians• Assisted other technicians with difficult diagnoses and repairs• Regularly participated in the coaching chatroom to aid technicians with advice for difficult computer issues• Voluntarily assisted with sales training and advice to technicians who requested one-on-one advice/guidance• Consistently maintained superlative CSAT and NPS ratings• Consistently maintained high sales percentages• Sold technical support to inbound callers Provided technical support to inbound callers Technical support provided includes but is not limited to• Reinstalling MS Windows• Diagnosing and troubleshooting software crashes• Diagnosing and troubleshooting potential hardware issues• Assisting customers in customizing MS Windows operating system features• Troubleshooting email client configuration issues and configuring email clients• Explaining difficult technical issues to customers in terms they can easily comprehend• Assisting customers with installing/uninstalling software• Removing spyware, malware, and viruses• Entered detailed notes in customer accounts documenting services performed

Orlando, Florida Area

Executed daily operations of Logins/Password resets Wrote, designed and produced Employee Database and related Spreadsheets Reviewed workflow and created scheduling charts Studied existing information processing systems to evaluate effectiveness. Structured and maintained the Team Schedules Conferred with supervisor and representatives of departments concerned with program. Restructured and improved Scheduling systems Posted relevant work hours to client files in order to bill clients properly. Reviewed time sheets, work charts, wage computation, and other information in order to detect and reconcile payroll discrepancies. Verified attendance, hours worked, and pay adjustments, and posted information onto designated records. Issued and recorded adjustments to pay related to previous errors and retroactive increases. Recorded employee information, such as transfers, and resignations, in order to maintain and update payroll records.

Orlando, Florida Area

was responsible for maintaining inventory, crew morale, quality food production, scheduling, and hiring new team members, as well as taking orders, assisting customers with issues, and delivering their food.

Ocala, Florida Area

Analyzed equipment performance records in order to determine the need for repair and replacement. Executed daily operations of data backups. Planned, coordinated, and implemented network security measures in order to protect data, software, and hardware. Wrote, designed and produced company website Coordinated with vendors and with company personnel in order to facilitate purchases. Maintained an inventory of parts for emergency repairs. Researched new technology and implemented it and recommended its implementation. Supervised and managed online inventory for a recreational vehicle firm. Conferred with network users about how to solve existing system problems. Diagnosed hardware and software problems, and replaced defective components. Performed data backups and disaster recovery operations. Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. Performed routine network startup and shutdown procedures, and maintained control records. Recommended changes to improve systems and network configurations, and determined hardware and software requirements related to such changes. Responded to written and telephone requests for computer repairs/upgrades Trained people in computer system use. Loaded computer disks, and installed software and printer paper

Tampa/St. Petersburg, Florida Area

Checked to ensure that appropriate changes were made to resolve customers' problems. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments. Referred unresolved customer grievances to designated departments for further investigation. Conferred with customers by telephone and in person in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.

Tampa/St. Petersburg, Florida Area

Assisted dial-up internet customers with internet connectivity issues, email configuration, and software installation

Carrollton, Texas

Assisted dial-up internet customers with internet connectivity issues, email configuration, and software installation

Computer Science

High School

GED