Guyvensky Marcus Dormevil, Pmp Email & Phone Number

New York, New York, United States

Committed to leading 6 CS managers, with up to 50 indirect reports including Team Leads and Sr. Client Success Specialists- Provides direct coaching to managers and team members around managing various client interactions such as pitching new products, making data backed recommendations, or managing escalations- Works in lockstep with Sr. Sales Leaders anticipate and adapt to material changes to Indeed’s products/processes and put solutions in place maximize client benefits and minimize negative outcomes- Leverages internal tools, KPIs, and benchmarks to monitor overall performance of the org. and identify trends across teams or ICs as they arise - Focuses on development of leaders within the organization by helping to build customized growth plans that are monitored by managers themselves and held accountable through monthly check-ins

New York, United States

Tasked with leading a team of Engagement Managers ranging from the Associate to Principal Level, while also driving business initiatives and client satisfaction for the Eze Investment Suite (EIS) of software.- Serves as main client contact and escalation point for the portfolio team projects including new client implementations, software upgrades, fund launches, and other project items- Tracks project progress and analyzes metrics and KPIs across team members to report to management teams- Serves as a software subject matter expert for both internal team members and external client stakeholders to provide proven business solutions based on client requirements - Mentors and coaches team members to foster long term professional and career growth- Implements SoWs and requirement documentation procedures at a firm-wide level for tracking project status, budget, timelines, communication plans, and metrics- Manages team resource allocation based on resource tenure, utilization, calendar availability, and client requirements- Help facilitate recruitment efforts within the Client Service team

Stamford, Ct

Stamford, Ct

Stamford, Ct

Order Management Software Implementation Works as the lead consultant on the implementation of order management software for first time clients including Hedge Funds and Traditional Asset Managers: Key responsibilities included: - Establishing key business requirements with stakeholders and software end users- Creation and management of project plan encompassing full life of the implementation- Training end users on day-to-day workflows and Order Management System functionality- Coordination with global third parties on the secure transmission of financial data via FIX, sFTP, etc.- Establishing requirements for hardware to meet long and short term needs of client- Continuous support for all client projects after implementation has been completedTier 1 Production SupportServes first level of support for all clients within the region and assists with various different post-implementation questions and issues clients may have. Key responsibilities include: - Working directly with clients and key stakeholders to troubleshoot issues and resolve in a timely manner- Effectively communicate client issues with additional support teams, lead investigations of these issues, and develop short and long term solutions to best meet client needs- Continuously keep client updated and informed on the status of the internal troubleshooting and provide accurate estimates for when investigations will be completed

Greater New York City Area

Data Analytics Software Implementation Tasked as a project manager for the implementation of data analytics software and supporting infrastructure for a major global financial institution. Key responsibilities included: - Managing funding and infrastructure implementation plan that outlined all project activities- Facilitating communication between key stakeholders and assisting with issue mitigation - Organizing implementation of IT security controls for data protection- Continuously using Microsoft Office skills to create project documents and reference materials Regulatory Compliance Worked with multiple teams to analyze internal procedures and make recommendations for enhancements to ensure regulatory compliance for a global investment management firm. Key responsibilities included: - Outlining key objectives for each quarter by creating work stream project plans - Assisting in creation of Business Requirements Document for compliance reporting tool - Drafting a new compliance program to create new and enhance existing procedures - Conducting high level data scoping analyses on account populations to identify anomalies- Creating metric reports for senior stakeholder discussions

Greater New York City Area

Technology Consulting SDLC -Worked to model that Software Development Lifecycle for client projects -Created project plans and schedules for clients defining project scope and timelines Internet Security and Risk -Analyzed client networking and security issues. -Recommended solutions based on time restrictions and cost. -Was responsible for doing research in order to provide a valid platform for project proposals

Lehigh University

Catalysis and Micro Spectroscopy MAIN AREASRaman and IR Spectrostrocopy- Worked with Professor Israel Wachs at Lehigh University. -Made various different types of catalysts, tested these catalysts using the Raman Spectroscopy system and the IR Spectroscopy System. Steady State and TRSP Experiments-Ran steady state experiments on created catalysts.-Used results from experiments to determine best chemical combinations in order to do further research.