Gordon Dykstra Email & Phone Number

Medicine Hat, Alberta, Canada

Medicine Hat, Alberta, Canada

Responsible for Safety and Training; project management for implementation of the MHTnow On-Demand pilot project, and procurement of CAD/AVL and Fare Management Systems. • Developed and documented a new driver training program, customer complaints tracking process, and bus cleaning and disinfection procedure.• Successful development and implementation of the MHTnow On-Demand pilot project.• Critical role in service analysis, planning and adjustments in adapting to the Covid-19 pandemic.

Sechelt, Sunshine Coast, Bc, Canada

Overseeing the planning, operation and administration of Sunshine Coast Transit and the Fleet Maintenance facility for the Sunshine Coast Regional District. Responsible for 45 excellent staff and the associated budget.• Guided a 30% increase in operational service hours, the addition of necessary FTE's, and associated marketing events.• Oversaw the elimination of a revenue and ridership decline and the stabilization of ridership prior to expansion, and a 10% ridership increase post-expansion.• Involved in implementing a 50% transit fleet increase (six additional buses), and the associated preparatory work.

Edmonton, Ab

Responsible for overseeing fare programs and administration including policy revision, Council Report development, project planning and coordination, meeting coordination, consultant recruiting and effective project partner relationships.• Coordinated research, negotiation and renewal of multi-party U-Pass Program agreements approved by Council.• Participating member of a multi-stakeholder working team during the negotiations that developed the initial U-Pass agreement.• Developed and implemented new policy and procedures for Post-Secondary and other fare products.

Responsible for managing transit fare programs and administration including policy updates, project planning and coordination, meeting coordination, consultant recruiting and effective project partner relationships and some Council Report development. Participated in the development of a multi-stakeholder working team during the U-Pass negotiation process, and chaired the U-Pass Advisory Committee. Coordinated research, negotiation and the renewal of multi-party U-Pass Program agreements then approved by Council. Developed and implemented new policy and procedures for Post-Secondary and other fare products.

Service Monitoring and Troubleshooting, Accident Investigation, Bus Operator Support, Customer Concerns

Performance evaluation and coaching of Bus Operators, Absence Management, Customer Complaint Resolution

Responsible for oversight of the church and its programs, weekly public speaking, committee leadership, leadership development, planning and recruiting for church programs, visitation and counseling, and visitor follow-up. Provided leadership through a difficult transition in church leadership and member enrollment. Guided members to be financially self-sustaining over a three year period.

M.Div., Dip.C.S., Theology, Leadership

B.A., Sociology, Psychology