Geoffrey Mercene, Mba, Mph Email & Phone Number

Buffalo, NY, US

New York, NY, US

• People Analytics Projects:
• Create and maintain weekly visual dashboards and reports on attrition, performance, and demographics for People Business Partners, Finance, and Executive Leadership to support headcount planning
• Analyze promotion, hiring, and DEI data - and benchmark them against industry standards - to support talent acquisition and business partners in making informed recruitment decisions and optimizing workforce planning
• Partner continuously with People, Finance, IT, and Legal team members to streamline cross-team workflows, leading to merge of onboarding workflows, consolidation of platforms to reduce redundancy, and clear data.
• Automated all emails, checklists, and data flows in onboarding, promotion, and offboarding processes by procuring and implementing new HR workflow management software
• Developed a company-wide rewards and recognition program with the L&D Manager by conducting focus groups, analyzing exit surveys and tenure data, and collecting external research, boosting relevant engagement scores by.

Buffalo, NY, US

• Supported recruitment efforts for a exploratory study that looks into the perceptions of healthy lifestyles among African-American men in Western New York
• Supported course content and materials for Introduction to Health Care Administration courses
• Analyzed and organized data on Excel for various research and instructional work for Dr. Katia Noyes
• Supported data analysis of institutional electronic databases for "436 Novel approach for tracking interdisciplinary research productivity using institutional databases"

Buffalo, NY, US

• Contributed towards strategic direction and programming logistics of professional development activities for 90+ MBA students
• Created and revised SOPs for new processes and programming, including virtual adaptation, for future use by the team
• Revised and standardized tracking sheets to track outcomes and form data-driven recommendations for the program

Buffalo, NY, US

• Developed an invoice tracking model in Excel for administrators to track and forecast spending for projects
• Designed a process map for the temporary provider request process for visualization of stakeholders involved

Buffalo, New York, US

• Collaborated with a multidisciplinary team and 20+ partner organizations to create a train-the-trainer toolkit and long-term education plan on New York State voting reforms, successfully adopted by all community.

Seattle, Washington, US

• Improved and streamlined reimbursement processes, chapter creation pipeline, volunteer data centralization across all seven global teams by implementing automation and data workflow tools
• Established foundation for automating marketing email campaigns and volunteer onboarding emails and checklists within internal platform by partnering with Engineering and HR Lead to collect inputs and develop framework
• Continued tactical responsibilties of previous Chapter Advisor role with a focus on identifying opportunities for streamlining and automation

Seattle, Washington, US

• I transitioned into the USA-based Chapter Advising team to pilot their staff structure in being regionally-based. I am responsible for facilitating on-campus chapter development and implementation of strategic.
• Consulted 60+ Global Brigades student clubs to strengthen their fundraising, recruitment, and leadership methods
• Developed SOPs for this newly created position in preparation for further expansion and development of the team
• Built volunteer and impact reporting in partnership with four global teams (Honduras, Panama, Nicaragua, and Ghana) to support strategic planning for five Boards of Directors (USA, Canada, Ireland, UK, and Germany.

Seattle, Washington, US

• Key responsibilities centered around volunteer retention, community engagement, and supporting organization's strategic efforts in working towards three of the United Nations' Sustainable Development Goals. Tactical.
• Streamlined existing brigade preparation processes by developing templates, presentations, and resources
• Coordinated logistics and activities with in-country team and community leaders for 84 student groups
• Championed newly built Public Health program, in which I worked closely with the Public Health programming team and communities to share feedback and enhance programming.Note: Was titled as Chapter Advisor.

I was placed at Bellevue Hospital Center, where I supported the Office of Strategic Management in increasing the hospital’s HCAHPS scores by assessing and/or in implementing three patient experience initiatives: Service Recovery Program, Patient Advocacy Program, and the Atlas (Patient Navigation) Program. The internship concluded with a final presentation.

New York, New York, US

Enabled nurses to spend more time with critical patients by feeding, escorting, and answering basic questions from other patients. Shadowed doctors, attended lectures hosted by various doctors, and participated in patient communication workshops. After internship ended, continued working in hospital as a Patient Care volunteer.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Master Of Public Health - Mph, Health Services Administration

Health And Nutrition Sciences, B.S.

Health And Nutrition Sciences, B.S., Public Health

Gateway To Medicine