Gary Gillette Email & Phone Number

Baton Rouge, La, Us

New Orleans, Louisiana, United States

Baton Rouge, Louisiana, United States

Baton Rouge, Louisiana Area

Lake Charles, Louisiana

Hotel Manager of a AAA Four-Diamond Resort totaling 995 rooms, including 155 luxury and garden suites, and villas. Daily tasks include:• Managing day to day operations of Front Office, Front Desk, Guest Services, Concierge, VIP Check-In, Bell and Valet, Housekeeping and Laundry Departments.

Baton Rouge, Louisiana Area

Hotel Manager of a AAA Four-Diamond property totaling 205 rooms, including 36 luxury suites. Daily tasks include:-Managing Hotel Front Desk, Night Audit, Bell Staff, and Valet Department.-Having oversight of Hotel and Valet Departmental Budgets and remaining in budget for payroll of staffing and other departmental expenses.-Establishing and maintaining metrics for continuous guest service improvement.-Organizing Hotel Administrative tasks, including but not limited to, investigation of bad debt, daily Hotel Variance Report, Hotel Staff exceptions sent through Revenue Audit, reconciliation of third party commissions, closing out of group billing folios and Direct Bill accounts, collections from third party Virtual Credit Cards, and processing Credit Card Authorization and Tax Exempt forms.-Responsible for scheduling for Hotel Departments including Front Desk, Bell Staff, and Valet Departments.-Resolving guest service issues and complaints.-Working with Front of House Staff in creating Memorable Magical Moments for our guests.-Working efficiently with Housekeeping Staff on expediting the cleaning status of rooms and setting up for Group and VIP arrivals as well as amenity drops.-Daily monitoring and tabulation of Sterling Research Group service scores and monitoring areas for improvement within all hotel departments.

Best Western Plus Richmond Inn & Suites, Baton Rouge, Louisiana Area

Front Office Manager of a AAA Three-Diamond property totaling 141 rooms, including 72 suites. Daily operating tasks includes:-Managing of Front Desk and Night Audit, including but not limited to, interviewing and hiring Front Desk Agents, carrying out the on boarding and training processes, and continuous one-on-ones focusing on areas of continuous improvements as well as holding monthly Front Desk Departmental Meetings.-Managing of Food & Beverage, including but not limited to, interviewing and hiring of Breakfast Attendants and Bartenders, assisting in the weekly food and beverage ordering for the kitchen and bar, managing the monthly inventory of alcohol, daily tabulation and monitoring of daily Bar Sales and costs and relating those totals to the General Manager and Director of Sales, daily stocking of the Hotel Gift Shop as well as tracking Gift Shop inventory and placing weekly orders for product, tabulation and monitoring of daily Gift Shop sales and costs and relating those totals to the General Manager.-Managing of the Housekeeping Staff in the absence of an Executive Housekeeper, including but not limited to, interviewing and hiring of Guest Room Attendants, Laundry Attendants, and Housemen, monitoring the performance of Guest Room Attendants, monitoring the status of deep-cleaning projects and Out of Order rooms, and inspecting the cleanliness of rooms.-Administrative oversight of printing Direct Bill folios, processing Direct bill payments, reconciliation of Third Party Commissions, daily accounting of cash deposits and bank deposits.-Creating and managing the scheduling of all Hotel Departments - Front Desk and Night Audit, Breakfast Attendants, Bartenders, Housekeeping Staff (Floor Supervisors, Guest Room Attendants, Lobby Attendants, Laundry Attendants, and Housemen), and Maintenance Engineers.-Acting as on call Manager-on-Duty 24/7.

Best Western Plus Richmond Inn & Suites, Baton Rouge, Louisiana Area

Handled guest reservations, worked with third-party reservation systems, assisted the bar with guest transactions, and assisted management in training new employees.

Watson, Louisiana

Served as a Fry Cook and Cashier, Certified Bird Specialist, Certified Trainer, and Shift Captain.

Bachelor’S Degree, Business Administration And Management, General

Course Study includes: Accounting, Finance, Management, Human Resources, Organizational Behavior, and Personal Investing

Minor In Personal Investing

Course Study includes: Personal Money Management, Real Estate Investment and Evaluation, Banking Administration, Risk and Insurance.

High School

Activities and Societies: Band, Key Club International