Gavin Michael Email and Phone Number
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Experienced and successful operator with 30 years experience at various levels in the hospitality industry. Educated to degree level who leads from the front with enthusiasm, drive and energy. Passionate about delivering exceptional guest service and quality standards through strong leadership, motivation and team development. A brand ambassador, loyal, honest and approachable in all aspects of business. Pro-active and re-active to the business, team and guests needs and thrives on the diversity of the day to day business running. Natural ability to focus on the bigger picture and strive to achieve goals/targets set.
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Operational Practice ManagerMitchells & Butlers Oct 2014 - PresentSupport, audit and fraud detection/prevention role that was introduced to Mitchells and Butlers in 2014. Role involves being aligned to 92 managed business's across all brands/formats to support Managers and Regional Business Mangers on company policy and procedures. Areas supported include cash control, stock management, energy, machines and labour deployment all of which will help drive sales and prime profit. The role covers many aspects from stocking Managers in & out of sites, providing training where needed, coaching visits with all levels off the Mgt team in addition to a standard practices review and performance validation. Role has evolved to look at fraudulent activity with the business, whether this be detection, prevention or the investigation of team within the business. -
Sales, Service And Planning ManagerMitchells & Butlers Sep 2011 - Oct 2014Aligned to three Mitchells and Butlers Brands-Sizzling Pubs, O'Neills and Oak Tree pubs. Offering support to senior management, Area Managers, coaching and training session for Managers and Champions. Key focus is on labour deployemnt to grow sales by investing and allocating labour where the business needs are based on sales trading patterns.
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Retail Business ManagerEmber Inns Aug 2013 - Oct 2013Nottingham To GlasgowSeconded to cover a district of 10 Ember Pub and Dining sites for a period of 3 months.
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Retail Business ManagerToby Carvery Oct 2010 - Sep 2011Yorkshire & HumbersideSeconded from site to hold the district that I was previously a manager on. Budget was stretching and focus was put on people development, guest satisfaction, food quality and Safe/Legal. Achieved brand food quality for Q1,Q2 & Q3, Guest Sat for Q2,Q3.Achieved TL completion, 2 AM’s completed transitions, 2 completed portfolio. Dealt with manager poor performance and recruited 5 new managers, promoted 4 TL’s to AM and appointed 3 KM’s.Achieved apr score of 3 for Holding period and achieved better than brand average for employee engagement.
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General ManagerToby Carvery Watermill Oct 2008 - Oct 2010Sutton In AshfieldNew build Toby Carvery opened in Dec 2008. Responsible for recruiting full management team and team of 50. Watermill is a 128 seater carvery serving circ 5000 meals per week with net sales ranging £36K-£47K. 1st year sales budget of £1.1 million delivered £1.6 million1st year profit budget of £385,000 delivered £569,2812nd year sales budget exceeded by £240,000 2nd year profit budget exceeded by £108,000Assist Area Manager on area running, through attending meetings.• Monitoring food and drink GAP• Challenged labour performance with peers• Held profit review meetings with fellow managers• Ran coaching sessions as well as presenting at area meetings• Checked company due diligence to ensure safe and legal compliance • Completed training programme for high performing managers, part of first intake of 32 from the whole company• Covered during Area Manager Holiday
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General ManagerToby Carvery Chadesden Dec 2001 - Oct 2008Chaddesden was the second Toby Carvery managed after a successful first appointment. Chaddesden enjoyed L4L sales and delivered budgeted sales and profit. Due to success at Chaddesden was able to apply and be appointed to open a new build Toby Carvery. Chaddesden delivered similar sales and had a 29 bedroom Innkeepers Lodge. Annual budgets of circa £1.8 million
Gavin Michael Skills
Gavin Michael Education Details
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Robert Gordons UniversityHospitality Management -
Hawick High School
Frequently Asked Questions about Gavin Michael
What company does Gavin Michael work for?
Gavin Michael works for Mitchells & Butlers
What is Gavin Michael's role at the current company?
Gavin Michael's current role is Operational Practice Manager at Mitchells & Butlers.
What is Gavin Michael's email address?
Gavin Michael's email address is gm****@****rld.com
What is Gavin Michael's direct phone number?
Gavin Michael's direct phone number is +4487060*****
What schools did Gavin Michael attend?
Gavin Michael attended Robert Gordons University, Hawick High School.
What skills is Gavin Michael known for?
Gavin Michael has skills like Management, Food And Beverage, Hospitality Management, Hospitality, Leadership, Restaurant Management, Retail, Budgets, Sales, Customer Service, Coaching, Customer Satisfaction.
Who are Gavin Michael's colleagues?
Gavin Michael's colleagues are Daisy Aridag, Sue Spedding, Lydia Thomas, Daniel Lewis, Sarah Wilson, Becci Chilton, Jamie Mullen.
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Gavin Michael
United Kingdom -
1hilton.com2 +447488XXXXXX
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Gavin Michael
United Kingdom -
Gavin Michael
Glasgow
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